IntouchCX Interview Questions, Process, and Tips

Q1. Why should we hire you?
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Q2. Why did you chose our company?
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Q1. What skills do you have?
Ans. 
I have strong communication skills, problem-solving abilities, and a customer-focused mindset.
• Excellent verbal and written communication skills

• Ability to empathize with customers and address their concerns effectively

• Strong problem-solving skills to resolve customer issues efficiently

• Ability to work well under pressure and handle difficult situations calmly

• Customer-focused mindset to ensure customer satisfaction
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Q2. Where do you see yourself in 5 yrs?
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Test taken in website

Q1. What is customer service, conversation with customer, tell about Hyderabad
Ans. 
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
• Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

• Engaging in conversations with customers helps build rapport and trust, leading to better cu...read more
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Q2. Conversation with customer
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Q1. Tell about yourself
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Q2. Speak about Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Famous for its iconic Charminar monument

• Home to the historic Golconda Fort

• Known for its biryani and haleem dishes

• Hub for IT companies and tech industry

• Has a mix of traditional and modern architecture
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Q3. Conversation with customer
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Q1. Tell me about yourself
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Q2. Why do you want to work with Intouch CX
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Q3. What do you know about Intouch Cx
Ans. 
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more
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Q4. Do you have accessible wifi?
Ans. 
Yes, we have accessible wifi for all customers.
• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.
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Q5. Are you able to setup a desk?
Ans. 
Yes, I am able to setup a desk efficiently and effectively.
• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.
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Q1. Self Intro and experience
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Q1. How your interaction will be between the customers based on the typical situations
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Q2. Find out the error in the sentences based on grammar
Ans. 
Identify and correct grammar errors in sentences
• Subject-verb agreement: The verb must agree with the subject in number and person.

• Punctuation: Ensure correct usage of commas, periods, and other punctuation marks.

• Word usage: Check for correct word choice and usage in the sentence.

• Sentence structure: Ensure that the sentence is structured correctly and makes sense.

• Tense consistency: Maintain consistency in the tense used
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Q1. Significance of cultural diversity
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Q2. What you would prefer ? a) Writing b) Typing
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Q1. Why did you leave your previous company?
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Q2. What was your role and responsibilities in your previous company?
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Q1. How would manage 2 tasks at a time
Ans. 
I would prioritize tasks based on deadlines and importance, create a schedule, and communicate with stakeholders.
• Prioritize tasks based on deadlines and importance

• Create a schedule to allocate time for each task

• Communicate with stakeholders to manage expectations and seek support if needed
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