IntouchCX Customer Care Executive Interview Questions and Answers

Q1. Describe yourself
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Q2. Related studies
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Q1. Communication skills
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Q2. General questions abt customer handling
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Q1. General questions
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Q2. Abt customer service
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Q1. Self introduction
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Q2. Technical round
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Q1. Self introduction
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Q2. Why customer service
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Q3. Tell me more about sitel
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Q4. Technical questions
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This round will be on teams meet

Q1. Customer service question
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Q1. General basic intro test about your self
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Amcat test on computer device, wheree aptitude, languagee and writing skill judged.

Q1. Hr manager round, self introduction, one topic on book, movie mostly related to hobby may ask.
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Q2. Speak well about yourself and introduce
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Q3. Speak framedly way about your hobbies.
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Q4. Learn little about organization, like its in Canada main office, work in bpo, gaming .
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Q1. Tell me about yourself
Ans. 
I am a customer care executive with excellent communication skills and a passion for helping others.
• I have over 5 years of experience in customer service roles, where I have honed my problem-solving and interpersonal skills.

• I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

• I have a proven track record of maintaining high customer satisfaction ratings and exceeding perf...read more
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Q2. Work experience last job done
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I worked as a customer care executive at XYZ company for 2 years.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service
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Grammer test and hearing test writing test for international proceds

Iam sufficicency,honesty,ability and my aptitude,eligible

Group discussion is very nice

Study a specific subject,such as person,group,place,event,research

Assignment is and document verification after job conform

Q1. Tell me a little about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong focus on providing exceptional service.
• I have worked in the customer service industry for 5 years

• I have a proven track record of resolving customer issues effectively and efficiently

• I am skilled in handling customer complaints and providing appropriate solutions

• I have excellent communication and interpersonal skills

• I am proficient in using customer ...read more
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Q2. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have extensive experience in customer service roles, where I have honed my communication and problem-solving skills.

• I am empathetic and patient, which allows me to effectively handle difficult customer situations.

• I am a quick learner and adapt easily to new technologies and systems.

• I have received positive fe...read more
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Q3. Why do you want to work at our company?
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I want to work at your company because of its excellent reputation and commitment to customer satisfaction.
• Your company has a strong reputation for providing exceptional customer service.

• I am impressed by the positive reviews and feedback from customers about your company.

• Your company values customer satisfaction and goes above and beyond to meet their needs.

• I believe working at your company will provide me with opport...read more
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Q4. What are your goals?
Ans. 
My goal is to provide exceptional customer care and ensure customer satisfaction.
• Deliver excellent customer service

• Resolve customer issues and concerns

• Build strong relationships with customers

• Meet or exceed customer expectations

• Continuously improve customer care processes

• Achieve high customer satisfaction ratings

• Contribute to the growth and success of the company
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Q1. What are your weakness?
Ans. 
I tend to be overly critical of my own work.
• I have a tendency to be too self-critical and strive for perfection.

• I often spend too much time reviewing and revising my work to ensure it meets high standards.

• I sometimes struggle with delegating tasks because I want to ensure they are done correctly.

• I am working on finding a balance between striving for excellence and being more forgiving of myself.
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Q2. What are your strengths?
Ans. 
My strengths include excellent communication skills, empathy, problem-solving abilities, and a strong customer focus.
• Excellent communication skills: I am able to effectively communicate with customers, understand their needs, and provide appropriate solutions.

• Empathy: I have the ability to understand and relate to customers' emotions and concerns, which helps in building rapport and providing personalized support.

• Probl...read more
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Nice Normal test for English spoken

Again this test given for english spoken, Creativity and typing speed

Q1. Overall good round, confidence and spoken English check
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