Etech Global Services Interview Questions, Process, and Tips

Q1. Introduction and all
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Q2. Previous work experience
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I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. Tell me something about yourself
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Q1. Tell me about yourself
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Q1. How to sell the product
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To sell the product, focus on highlighting its unique features, benefits, and value proposition to the customer.
• Understand the customer's needs and tailor your pitch accordingly.

• Highlight the product's key features and how they solve the customer's problems.

• Emphasize the benefits of using the product, such as saving time or money.

• Use storytelling or testimonials to showcase how the product has helped others.

• Offer a dem...read more
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Q1. Ways to define css full forms of xml html css
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CSS - Cascading Style Sheets, XML - Extensible Markup Language, HTML - HyperText Markup Language
• CSS stands for Cascading Style Sheets and is used for styling web pages

• XML stands for Extensible Markup Language and is used for storing and transporting data

• HTML stands for HyperText Markup Language and is used for creating web pages
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Q2. Define color in html display none vs hidden
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In HTML, 'display: none' removes an element from the layout, while 'visibility: hidden' hides the element but still takes up space.
• display: none removes the element from the layout and it will not be visible or take up space

• visibility: hidden hides the element but it still occupies space on the page

• display: none is commonly used to hide elements that should not be visible, while visibility: hidden is used to hide eleme
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Q1. Diffrence between fraud and scam
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Fraud involves deception for financial gain, while scams are fraudulent schemes or tricks to deceive victims.
• Fraud is intentional deception for financial gain, while scams are fraudulent schemes or tricks to deceive victims.

• Fraud can involve various types such as identity theft, credit card fraud, or insurance fraud.

• Scams can include lottery scams, phishing emails, or investment scams.

• Both fraud and scams aim to deceiv...read more
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Q2. Transaction related frauds
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