Etech Global Services Service Engineer Interview Questions and Answers

Voice and accent round

Q1. Can you tell me about yourself?
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Q2. What is your current salary?
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Q1. What makes you a suitable candidate for this position?
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Q2. What value do you hope to bring to this company?
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Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
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My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Typing test and listening
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Q2. Conversation and HR friendly nature
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Q1. They will likely ask for your self-introduction and your professional experience.
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Q2. What does the assessment round entail, specifically regarding the three sections that evaluate grammar and email writing, including writing emails to both a supervisor and a customer based on provided scen...read more
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Q1. Customer executive means
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Q2. Introduce yourself
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Q1. Self details and work experience
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Q2. They will ask about Self details
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Q3. They will ask about work details
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Q4. Work experience
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Q5. They will ask for self details and skills which we are having
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Q1. Self Introduction
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Q2. Told about your experience
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Q3. 1 year experiencein bpo
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About your knowledge

Q1. Tell about urself
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Tell about u r project
Ans. 
My project involved implementing a new customer relationship management system to improve customer service efficiency.
• Researched different CRM systems to find the best fit for our company

• Collaborated with IT team to customize the CRM system to meet our specific needs

• Trained customer service team on how to use the new system effectively
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