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Foundever Interview Questions, Process, and Tips

Updated 21 Jan 2025

Top Foundever Interview Questions and Answers

View all 36 questions

Foundever Interview Experiences

Popular Designations

139 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat and email support for various companies

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and working efficiently under pressure

    • Excellent written and verbal communication skills

    • Familiar with...

  • Answered by AI
  • Q2. Asked me how long I was living in the current city
Round 2 - Typing Test 

(2 Questions)

  • Q1. Essay on worst decision of your life
  • Ans. 

    My worst decision was dropping out of college without a plan.

    • Lack of guidance and support led to impulsive decision

    • Struggled to find stable job without degree

    • Realized the importance of education later on

  • Answered by AI
  • Q2. Had to handle 3 mock chats continuously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. What will you do if customer asks for refund
  • Ans. 

    I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

    • Review company policy on refunds

    • Check if customer is eligible for a refund based on policy

    • Process refund according to company guidelines

    • Communicate refund process and timeline to customer

    • Offer alternative solutions if refund is not possible

  • Answered by AI

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)

Voice Process Executive Interview Questions & Answers

user image Yamini Kondapuram

posted on 10 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What have you done since completing your graduation?
  • Q2. Nothing he didn't asked anything because this interview is just a formality to him

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a very disappointing experience. They only provide jobs to individuals who come with recommendations or from affluent families. I carefully observed that the HR was asking questions, and after receiving the answers, he set the resumes of certain candidates aside. In contrast, two candidates who might have come with recommendations did not answer well, yet he placed their resumes in a different pile. Ultimately, he selected those two candidates only. They are taking advantage of us and wasting our time, so please do not apply for this job; don't waste your time and money.

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Typing test and listening
  • Q2. Conversation and HR friendly nature

Interview Preparation Tips

Interview preparation tips for other job seekers - Foundever
I was really impressed with the level of service I received!

Top Foundever Customer Service Executive Interview Questions and Answers

Q1. What is money market securities and commercial papers
View answer (1)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (34)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Assignment 

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

Round 2 - HR 

(1 Question)

  • Q1. About Self Introduction and Basic Questions about education
Round 3 - Group Discussion 

Given a topic (15min time)to complete

Round 4 - One-on-one 

(3 Questions)

  • Q1. Asked about myself and family background
  • Q2. About Education and why do you choose
  • Q3. Asked about night shift ,Is it ok or not

Interview Preparation Tips

Interview preparation tips for other job seekers - It was really Easy to crack, just focus on communication skills and be confident.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

Foundever interview questions for popular designations

 Customer Service Executive

 (13)

 Customer Service Associate

 (10)

 Customer Service Professional

 (8)

 Customer Service Representative

 (7)

 Customer Care Executive

 (5)

 CSR Executive

 (4)

 Customer Support Associate

 (4)

 Technical Support Representative

 (4)

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Quality tools, 7Qc tools
  • Q2. 7 QC tools, Six sigmas

Interview Preparation Tips

Interview preparation tips for other job seekers - The HR was so rude, she doesn’t know how to handle the interviews. I was waiting for the results but she is not at all pinging, the HR don’t want to know where you are and what is the situation you are in but you must attend the interview. Do some responsibilities to employees 🤷🏻‍♂️

Quality Analyst Interview Questions asked at other Companies

Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
View answer (3)

Get interview-ready with Top Foundever Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basic computer knowledge
  • Q2. General hardware and software
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support tech

  • Answered by AI
  • Q2. Where do you stay
  • Ans. 

    I currently stay in a rented apartment in downtown area.

    • I stay in a rented apartment

    • Located in downtown area

    • Close to public transportation

    • Nearby grocery stores and restaurants

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Lucid interview

Technical Support Associate Interview Questions asked at other Companies

Q1. What is a difference between router and modem?
View answer (31)

Jobs at Foundever

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell something about your personal experiences
  • Ans. 

    I have gained valuable customer service skills through my previous roles in hospitality.

    • Worked in customer-facing roles in the hospitality industry

    • Handled guest inquiries and resolved issues effectively

    • Received positive feedback from guests for excellent service

    • Trained new staff on customer service best practices

  • Answered by AI
Round 2 - Assignment 

Harvar voice assessment.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Where do you see yourself in next 5 years
  • Ans. 

    In the next 5 years, I see myself growing within the company, taking on more responsibilities, and potentially moving into a managerial role.

    • Continuing to excel in my current role as a Front Office Executive

    • Participating in leadership development programs to enhance my skills

    • Building strong relationships with colleagues and clients to further my career

    • Working towards becoming a Front Office Manager or similar position

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Exude confidence and energy.

Front Office Executive Interview Questions asked at other Companies

Q1. What you do when customer is so hurry and you near environment is already rush so what you do you at the time please share the answer
View answer (1)

International Sales Executive Interview Questions & Answers

user image 5041- SIVASHANKARI. P

posted on 21 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. How you handle clients?
  • Ans. 

    I handle clients by building strong relationships, understanding their needs, and providing excellent customer service.

    • Listen actively to clients to understand their needs and concerns

    • Communicate clearly and effectively to address any issues or questions

    • Provide personalized solutions and follow up to ensure client satisfaction

    • Build trust and rapport through consistent and reliable service

    • Handle any complaints or challe

  • Answered by AI

International Sales Executive Interview Questions asked at other Companies

Q1. Do you know how to use internet for finding leads?
View answer (1)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Syllabus questions only MCQ type

Round 2 - Technical 

(3 Questions)

  • Q1. What's is diodes
  • Ans. 

    Diodes are electronic components that allow current to flow in one direction only.

    • Diodes are used to convert AC to DC in power supplies

    • They are also used in signal processing and logic circuits

    • Common types include rectifier diodes, zener diodes, and light-emitting diodes (LEDs)

  • Answered by AI
  • Q2. What's is the pn junction
  • Ans. 

    A pn junction is a boundary or interface between two types of semiconductor materials, p-type and n-type, creating a diode.

    • It is formed by joining a p-type semiconductor (which has an excess of positive charge carriers) with an n-type semiconductor (which has an excess of negative charge carriers).

    • The pn junction allows current to flow in one direction only, making it a key component in diodes and transistors.

    • When a vo...

  • Answered by AI
  • Q3. Why to the working of zener diodes
  • Ans. 

    Zener diodes are used to regulate voltage in electronic circuits by maintaining a constant voltage across the diode.

    • Zener diodes operate in the reverse-bias mode, allowing current to flow in the reverse direction when the voltage reaches the breakdown voltage.

    • They are commonly used in voltage regulator circuits to maintain a stable voltage output.

    • Zener diodes have a sharp breakdown voltage, making them useful for prote...

  • Answered by AI
Round 3 - HR 

(3 Questions)

  • Q1. What is your name
  • Q2. Education fo the your
  • Q3. Skill releted questions
Round 4 - Case Study 

कोणत्या सब्जेक्ट विषाई केस आहे त्याच्या निगडित विचार करून बोलावे लागतात आणि माहिती गोळा करुन correct decisions घ्यावा लागेल

Interview Preparation Tips

Topics to prepare for Foundever Costumer Service interview:
  • Diploma electronics engineering
  • C language
Interview preparation tips for other job seekers - सर third time interview देत आहे काही चुकी झाले असेल तर माफ करा आणि स्टेप पण चुकली असेल कदाचित

Costumer Service Interview Questions asked at other Companies

Q1. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can use this loan to any work. Like small business, medical emergency, for any study or other work you can... read more
View answer (2)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. If the company needs the employee of only 3 month than why you doesn't mentioned in the job portal
  • Ans. 

    The company may have specific project requirements or temporary needs that are not always reflected in job postings.

    • Companies may have short-term projects or seasonal work that require temporary employees.

    • Employers may have urgent needs that arise after the initial job posting.

    • Some companies prefer to hire on a temporary basis before offering a permanent position.

    • Job portals may not always be updated in real-time to re

  • Answered by AI
  • Q2. After the assessment why the candidate have to wait for an many hours

Interview Preparation Tips

Interview preparation tips for other job seekers - First they conducting yhe assessment round that is typing speed in mobile phone instant of sytem i don't know how its possible and in second round they told about the role thats they only need has for 3 month after that they will terminate us

Non Voice Associate Interview Questions asked at other Companies

Q1. What is the human resources What is the public sector What is the humanity What is the child labour
View answer (2)

Foundever Interview FAQs

How many rounds are there in Foundever interview?
Foundever interview process usually has 2-3 rounds. The most common rounds in the Foundever interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Foundever interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are Customer Service, international bpo, bpo, voice process and customer support.
What are the top questions asked in Foundever interview?

Some of the top questions asked at the Foundever interview -

  1. How many agents will be required with an AHT of 15 mins per transaction and 150...read more
  2. What is money market securities and commercial pap...read more
  3. what comes in your mind when we talk about technical aspec...read more
How long is the Foundever interview process?

The duration of Foundever interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Foundever Interview Process

based on 62 interviews in last 1 year

Interview experience

4.1
  
Good
View more

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Foundever Reviews and Ratings

based on 1.9k reviews

3.6/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.2

Salary

3.6

Job security

3.5

Company culture

3.0

Promotions

3.4

Work satisfaction

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