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Foundever Customer Service Professional Interview Questions and Answers

Updated 2 Jan 2025

Foundever Customer Service Professional Interview Experiences

8 interviews found

Customer Service Professional Interview Questions & Answers

user image Mohammed Mutayyeb Firdous

posted on 24 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What do you understand about customer service
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic myself questions

Interview Preparation Tips

Interview preparation tips for other job seekers - A straightforward interview process.

Customer Service Professional Interview Questions Asked at Other Companies

asked in HGS
Q1. What do you do when a customer gets angry?
Q2. Tell us about Child Labour?
Q3. Tell us about customer Service?
asked in HGS
Q4. How do you comfort the customer?
asked in HGS
Q5. What languages ​​can you speak?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

English language test

Round 2 - HR 

(3 Questions)

  • Q1. What was you last take home
  • Q2. Willing to relocate
  • Q3. Expected salary
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basics about customer handling

Round 3 - Technical 

(2 Questions)

  • Q1. System hardware related questions were asked. The trouble shooting and configuration.
  • Q2. Questions about LAN, Wi-Fi, remote sensing

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be natural while answering. Speak about real time experience if the question were related to the topic. That will help.

Foundever interview questions for designations

 Customer Service Executive

 (13)

 Customer Service Associate

 (10)

 Customer Service Representative

 (7)

 Bilingual Customer Service Representative

 (1)

 Quality Assurance Professional

 (1)

 Customer Support

 (1)

 Customer Care Executive

 (5)

 Customer Support Associate

 (4)

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Previous experience
  • Q2. 2. Questions regarding sales

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to chat with a trainer in the first round, make sure you don't use any short forms and avoid grammar mistakes.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself past experience if any.
  • Q2. Education details where do you see yourself with sitel

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident proficient and updated about all your details in the resume

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? Why you left your previous organization?
Round 3 - Technical 

(1 Question)

  • Q1. Tell me about yourself? What is PE ratio? Scores in graduation? Basic mutual fund questions Update about latest monetary policy

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a look about Mutual fund stay updated about current market scenario.

I applied via Referral and was interviewed in Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1.  About me
  • Q2. My experience
  • Q3. Future goal

Interview Preparation Tips

Interview preparation tips for other job seekers - Very tough interview but the person who takes interview for me is so good her name is Geetha.
My fear has gone when she asked questions way of approach is soo good. So that my fear gone and done well.

Really such a good person Geetha.
Thank you Geetha.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Just a minute topic

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all please be with calm and take a deep breath and be friendly with interviewer and slowly start the conversation with hr

Foundever Interview FAQs

How many rounds are there in Foundever Customer Service Professional interview?
Foundever interview process usually has 2 rounds. The most common rounds in the Foundever interview process are HR, Resume Shortlist and Technical.
How to prepare for Foundever Customer Service Professional interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are Customer Service, Non Voice Process, voice process, Back Office Operations and International Voice Process.
What are the top questions asked in Foundever Customer Service Professional interview?

Some of the top questions asked at the Foundever Customer Service Professional interview -

  1. System hardware related questions were asked. The trouble shooting and configur...read more
  2. What do you understand about customer serv...read more
  3. Questions about LAN, Wi-Fi, remote sens...read more

Tell us how to improve this page.

Foundever Customer Service Professional Interview Process

based on 6 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more

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Foundever Customer Service Professional Salary
based on 758 salaries
₹1.1 L/yr - ₹4.8 L/yr
8% less than the average Customer Service Professional Salary in India
View more details

Foundever Customer Service Professional Reviews and Ratings

based on 203 reviews

3.8/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.2

Salary

3.7

Job security

3.7

Company culture

2.9

Promotions

3.5

Work satisfaction

Explore 203 Reviews and Ratings
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