Foundever Customer Support Associate Interview Questions and Answers

Q1. Tell me about yourself ?
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Q2. What did you do yesterday?
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Q1. What was your work in your previous company ?
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Q2. Where were the KPI's
Ans. 
KPI's were used to measure performance and track progress in customer support.
• KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.

• They help track progress towards goals and identify areas for improvement.

• Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N
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Speaking and listening test

Q1. How do you handle pressure at your work ?
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Q1. The first question focused on your personal experience and the reasons for applying for the job.
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Q2. Can you provide more information about yourself?
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Q1. How are u going to respond to a customer who have a damaged product issue?
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Q2. I am a customer who got to know that my damaged product issue is solved but haven't got the product back yet?
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Q1. I gave my self introduction and i briefly explain about my education qualification
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Q2. Explain about your favourite sport
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Q3. Tell me about your home town
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Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
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Q1. Tell me about yourself?
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Q2. How do you deal with angry customer?
Ans. 
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Work towards finding a solution to address the customer's issue

• Offer alternatives or escalate to a supervisor if necessary
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Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Assisting customers with inquiries, complaints, and technical issues

• Providing product information and troubleshooting guidance

• Resolving billing and payment issues

• Ensuring customer satisfaction and retention

• Handling escalations and complaints professionally

• Offering proactive support an
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Q1. Tell me about yourself
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Q2. Why you want to join BPO?
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Q3. Tell me about the climate conditions of today?
Ans. 
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
• Sunny weather with clear skies

• Slight breeze noticeable

• Temperature in the mid-70s

• Low humidity levels
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Q4. Why you want to switch your profile?
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This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on