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Foundever
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Foundever Customer Support Associate Interview Questions and Answers
Foundever Customer Support Associate Interview Experiences
4 interviews found
I applied via Referral
(2 Questions)
- Q1. Tell me about your self
- Q2. Why you want to join Foundever
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2024. There were 3 interview rounds.
How exicutive will solve the problems of customer and typing test
On one topic which management will give. We need to talk for the topic with 150words
(1 Question)
- Q1. Normal regular questions
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Basic questions about yourself
Basic knowledge of cold calling
(1 Question)
- Q1. Main question was why do you want to work with sitel and shy further plan to get higher education please say no
Customer Support Associate Interview Questions & Answers
Napa .sreedevkumar chowdary
posted on 6 Aug 2023
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.
Select your favourite topic and explain
(3 Questions)
- Q1. About your self intro
- Q2. About experience and
- Q3. Education details and
(2 Questions)
- Q1. Salary package discusses
- Q2. Company policy details
Interview Preparation Tips
Foundever interview questions for designations
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Interview questions from similar companies
Customer Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Mar 2024
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
- Q2. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or i...
- Q3. What do you want to choose, customer support or sales
- Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
- Q4. How you enjoyed your last Sunday
- Q5. One question will be related tou your hobby
(3 Questions)
- Q1. What are your salary expectations
- Q2. Are you ready with night shifts
- Q3. What you did yesterday
- Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
(2 Questions)
- Q1. Tell me about yourself ?
- Q2. What did you do yesterday?
(2 Questions)
- Q1. What was your work in your previous company ?
- Q2. Where were the KPI's
- Ans.
KPI's were used to measure performance and track progress in customer support.
KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.
They help track progress towards goals and identify areas for improvement.
Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N
Speaking and listening test
(1 Question)
- Q1. How do you handle pressure at your work ?
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. The first question focused on your personal experience and the reasons for applying for the job.
- Q2. Can you provide more information about yourself?
I applied via LinkedIn and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. How are u going to respond to a customer who have a damaged product issue?
- Q2. I am a customer who got to know that my damaged product issue is solved but haven't got the product back yet?
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Dec 2023
I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.
(3 Questions)
- Q1. I gave my self introduction and i briefly explain about my education qualification
- Q2. Explain about your favourite sport
- Q3. Tell me about your home town
(1 Question)
- Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
Selected
I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. How do you deal with angry customer?
- Ans.
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's situation
Apologize for the inconvenience caused
Work towards finding a solution to address the customer's issue
Offer alternatives or escalate to a supervisor if necessary
- Q3. What is customer support?
- Ans.
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Assisting customers with inquiries, complaints, and technical issues
Providing product information and troubleshooting guidance
Resolving billing and payment issues
Ensuring customer satisfaction and retention
Handling escalations and complaints professionally
Offering proactive support an
(4 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join BPO?
- Q3. Tell me about the climate conditions of today?
- Ans.
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
Sunny weather with clear skies
Slight breeze noticeable
Temperature in the mid-70s
Low humidity levels
- Q4. Why you want to switch your profile?
This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on
Interview Preparation Tips
- Spoken English
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Foundever Interviews By Designations
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Foundever Customer Support Associate Interview Process
based on 4 interviews
Interview experience
Customer Support Associate Interview Questions from Similar Companies
Foundever Customer Support Associate Reviews and Ratings
based on 17 reviews
Rating in categories
|
Customer Service Professional
745
salaries
|  ₹1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
486
salaries
| ₹1.1 L/yr - ₹5 L/yr |
|
Customer Service Representative
393
salaries
| ₹1.4 L/yr - ₹5 L/yr |
|
Customer Support Executive
245
salaries
| ₹1.3 L/yr - ₹4.1 L/yr |
|
Team Lead
216
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
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