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Foundever Technical Support Representative Interview Questions and Answers
Foundever Technical Support Representative Interview Experiences
4 interviews found
I applied via Indeed and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced technical support representative with strong problem-solving skills and excellent customer service.
Over 5 years of experience in providing technical support for software and hardware issues
Proficient in troubleshooting network connectivity problems
Skilled in resolving customer inquiries and complaints in a timely manner
Certified in ITIL Foundation and CompTIA A+
- Q2. What is your strength
- Ans.
My strength is my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to remain calm under pressure
Experience in handling various technical support issues
(2 Questions)
- Q1. Tell me about your self.
- Q2. Why should we hire you?
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed before Jul 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Questions regarding pc and laptops
- Q2. Software and hardware troubleshooting
(2 Questions)
- Q1. Reason for living old company
- Q2. Basic questions regarding technical knowledge
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Representative with a strong background in troubleshooting and customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
Strong knowledge of operating systems such as Windows and macOS
Familiarity with network protocols and configurati...
(1 Question)
- Q1. IP address, printers, desktops, troubleshooting.
Foundever interview questions for designations
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Interview questions from similar companies
Technical Support Representative Interview Questions & Answers
Teleperformance
Anonymous
posted on 3 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.
Technical Support Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 6 Feb 2024
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. Explain about some topic in different languages
- Ans.
Explanation of the topic in different languages
Provide a brief overview of the topic in each language
Highlight key points or differences in each language
Include examples or use cases to illustrate the topic
- Q2. Why you want to join this job
- Q3. Tellme about yourself
- Q4. Hr round interview
- Q5. Training need to attend
Interview Preparation Tips
Technical Support Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 2 Jan 2025
Selected
I applied via Walk-in and was interviewed before Jan 2024. There were 4 interview rounds.
Basic logical thinking
General current affairs
(1 Question)
- Q1. Related banking and financial stuff
(1 Question)
- Q1. Personal details
Technical Support Engineer Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 16 Aug 2020
I applied via Referral and was interviewed before Aug 2019. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell me something about yourself?
- Q2. Why should I hire u? Tell me about your hobbies?
- Q3. Describe your previous job role.
- Q4. Technical questions according to your Destination and process.
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Teleperformance
Sunny Choudhary
posted on 29 Nov 2019
I applied via Recruitment Consultant
Interview Questionnaire
6 Questions
- Q1. Introduction about myself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues and providing excellent customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to explain technical concepts to non-technical users
Certified in IT support and familiar with variou...
- Q2. What you do in free time
- Q3. Asked to talk about about given topic
- Q4. Why u want to come in this sector
- Q5. Past experience
- Q6. Some technical questions about computers
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 13 May 2018
I applied via Recruitment Consultant and was interviewed in Nov 2017. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Here, HR asks you your basic details whatever you mentioned on your CV
- Q2. Post that, they will ask your work experience, place from where you are, educational qualifications, designation of current company
- Q3. Here, they check your technical knowledge. Be it hardware, software or exchange server issues. Questions will be somewhat like this : How to import contacts on outlook slow performance issues Not abl...
Interview Preparation Tips
Good luck..!!
Skills: Communication, Time Management, Decision Making Skills
Duration: <1 week
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Foundever Technical Support Representative Interview Process
based on 5 interviews
1 Interview rounds
- Technical Round
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Foundever Technical Support Representative Reviews and Ratings
based on 15 reviews
Rating in categories
|
Customer Service Professional
717
salaries
|  ₹1 L/yr - ₹5.5 L/yr |
|
Customer Service Executive
554
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Customer Service Representative
379
salaries
| ₹1.4 L/yr - ₹5 L/yr |
|
Customer Support Executive
258
salaries
| ₹1.1 L/yr - ₹4.1 L/yr |
|
Team Lead
233
salaries
| ₹1.8 L/yr - ₹9 L/yr |
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