AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Foundever
Compare
Filter interviews by
Foundever Technical Support Representative Interview Questions and Answers
Foundever Technical Support Representative Interview Experiences
4 interviews found
I applied via Indeed and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced technical support representative with strong problem-solving skills and excellent customer service.
Over 5 years of experience in providing technical support for software and hardware issues
Proficient in troubleshooting network connectivity problems
Skilled in resolving customer inquiries and complaints in a timely manner
Certified in ITIL Foundation and CompTIA A+
- Q2. What is your strength
- Ans.
My strength is my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to remain calm under pressure
Experience in handling various technical support issues
(2 Questions)
- Q1. Tell me about your self.
- Q2. Why should we hire you?
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed before Jul 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Questions regarding pc and laptops
- Q2. Software and hardware troubleshooting
(2 Questions)
- Q1. Reason for living old company
- Q2. Basic questions regarding technical knowledge
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Representative with a strong background in troubleshooting and customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
Strong knowledge of operating systems such as Windows and macOS
Familiarity with network protocols and configurati...
(1 Question)
- Q1. IP address, printers, desktops, troubleshooting.
Foundever interview questions for designations
Interview questions from similar companies
Technical Support Representative Interview Questions & Answers
Teleperformance
Anonymous
posted on 3 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.
Technical Support Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 6 Feb 2024
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. Explain about some topic in different languages
- Ans.
Explanation of the topic in different languages
Provide a brief overview of the topic in each language
Highlight key points or differences in each language
Include examples or use cases to illustrate the topic
- Q2. Why you want to join this job
- Q3. Tellme about yourself
- Q4. Hr round interview
- Q5. Training need to attend
Interview Preparation Tips
Technical Support Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 2 Jan 2025
Selected
I applied via Walk-in and was interviewed before Jan 2024. There were 4 interview rounds.
Basic logical thinking
General current affairs
(1 Question)
- Q1. Related banking and financial stuff
(1 Question)
- Q1. Personal details
I was interviewed in Dec 2016.
Interview Preparation Tips
Tips: It was only to check your communication skills. It was not about what you said. Rather how you said it.
Duration: 2 hours
Round: Versant
Experience: Some topics like "tell me about yourself" or some random questioning like "what are your thoughts on punctuality"
Tips: Again, focus was on communication
Round: Technical + HR Interview
Tips: General questions about computer basics. Like what's IP address? Which OS do you use and questions related to that. Basics that a computer science engineer would learn in first year of engineering
Skills: Communication And Confidence
College Name: Atria Institute Of Technology
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 13 May 2018
I applied via Recruitment Consultant and was interviewed in Nov 2017. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Here, HR asks you your basic details whatever you mentioned on your CV
- Q2. Post that, they will ask your work experience, place from where you are, educational qualifications, designation of current company
- Q3. Here, they check your technical knowledge. Be it hardware, software or exchange server issues. Questions will be somewhat like this : How to import contacts on outlook slow performance issues Not abl...
Interview Preparation Tips
Good luck..!!
Skills: Communication, Time Management, Decision Making Skills
Duration: <1 week
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 12 Sep 2017
Interview Questionnaire
2 Questions
- Q1. Basic introduction
- Q2. Questions related to process and they would check the stability of the candidate.
Interview Preparation Tips
Experience: It was an easy beginning, mainly focused on the confidence level of a person.
Tips: Sound confident and be relaxed
Round: Resume Shortlist
Experience: It would be more of the language test, interviewer would check the vocabulary and construction of sentences.
Tips: Again confidence would be the key.
Round: Test
Experience: Study about computers, networks and more regarding the profile and process.
Tips: Prepare well
Round: Technical Interview
Experience: Sound affirmative and confident, study a bit about company and the process.
Foundever Interview FAQs
Tell us how to improve this page.
Foundever Interviews By Designations
- Foundever Customer Service Executive Interview Questions
- Foundever Customer Service Associate Interview Questions
- Foundever Customer Service Professional Interview Questions
- Foundever Customer Service Representative Interview Questions
- Foundever Customer Care Executive Interview Questions
- Foundever Technical Support Representative Interview Questions
- Foundever Customer Support Associate Interview Questions
- Foundever CSR Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Medical Representative Interview Questions
- Sales Representative Interview Questions
- Customer Service Representative Interview Questions
- Medical Sales Representative Interview Questions
- Senior Representative Interview Questions
- Direct Sales Representative Interview Questions
- Senior Customer Service Representative Interview Questions
- Operations Representative Interview Questions
- Show more
Foundever Technical Support Representative Interview Process
based on 5 interviews
1 Interview rounds
- Technical Round
Interview Questions from Similar Companies
Foundever Technical Support Representative Reviews and Ratings
based on 15 reviews
Rating in categories
|
Customer Service Professional
758
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
500
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Representative
398
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
242
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
229
salaries
| ₹0 L/yr - ₹0 L/yr |
Concentrix Corporation
Teleperformance
Wipro
Genpact
- Home >
- Interviews >
- Foundever Interview Questions >
- Foundever Technical Support Representative Interview Questions
