Foundever Technical Support Representative Interview Questions and Answers

I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.

Q1. Explain about some topic in different languages
Ans. 
Explanation of the topic in different languages
• Provide a brief overview of the topic in each language

• Highlight key points or differences in each language

• Include examples or use cases to illustrate the topic
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Q2. Why you want to join this job
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Q3. Tellme about yourself
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Q4. Hr round interview
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Q5. Training need to attend
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