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CIK Telecom Technical Support Representative Interview Questions and Answers

Updated 17 Apr 2024

CIK Telecom Technical Support Representative Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Technical 

(3 Questions)

  • Q1. Basic questions of Networking
  • Q2. Tell me about Modem/Router/DNS/DHCP
  • Ans. 

    Modem connects to ISP, router connects devices to network, DNS translates domain names to IP addresses, DHCP assigns IP addresses to devices.

    • Modem connects to Internet Service Provider (ISP) to access the internet

    • Router connects multiple devices to the network and directs traffic between them

    • DNS (Domain Name System) translates domain names (e.g. www.google.com) to IP addresses

    • DHCP (Dynamic Host Configuration Protocol)

  • Answered by AI
  • Q3. What are the OSI Layers?
  • Ans. 

    The OSI Layers refer to the Open Systems Interconnection model, which is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

    • The OSI Layers include: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has specific functions and protocols that help in the communication process.

    • For example, the Physical layer d...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is your expectation?
  • Q2. When will you join

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Whats is Rj32 cable
  • Ans. 

    RJ32 cable is a type of telephone cable used for connecting telecommunication devices.

    • RJ32 cable has 4 conductors and is commonly used for connecting telephones to wall jacks.

    • It is similar to RJ11 cable but has additional conductors for special applications.

    • RJ32 cables are often used in commercial settings for connecting multiple lines to a single device.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How to work with vlan
  • Ans. 

    VLANs are used to segment network traffic for security and performance purposes.

    • VLANs divide a single physical network into multiple virtual networks.

    • Each VLAN has its own broadcast domain, reducing network congestion.

    • VLANs can be configured on switches by assigning ports to specific VLANs.

    • VLAN tagging allows for traffic to be identified and routed to the correct VLAN.

    • VLANs can improve network security by isolating sen

  • Answered by AI
  • Q2. Explain routing protocol
  • Ans. 

    Routing protocol is a set of rules used by routers to determine the best path for data packets to reach their destination.

    • Routing protocols help routers communicate with each other to share information about network topology.

    • They determine the best path for data packets based on factors like hop count, bandwidth, and delay.

    • Examples of routing protocols include RIP, OSPF, EIGRP, and BGP.

  • Answered by AI
  • Q3. EXPLAIN IN OSI LAYER
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven abstraction layers.

    • The OSI model stands for Open Systems Interconnection model.

    • It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has specific functions and communicates with the adjacent layers.

    • Data is encapsulated and decapsu...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Question related to DWDM and OTN
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. 2 pointer array
Round 2 - HR 

(1 Question)

  • Q1. Was more focused on communication skills

I applied via Referral and was interviewed in Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Question put behalf on mentioned technology in resume
Round 3 - Technical 

(1 Question)

  • Q1. Question put ob Previous experience related
Round 4 - HR 

(1 Question)

  • Q1. Hr policies regarding
  • Ans. 

    HR policies regarding technical support engineer roles and responsibilities.

    • HR policies should outline the roles and responsibilities of technical support engineers

    • Policies should include guidelines for handling customer inquiries and technical issues

    • Training and development opportunities should be provided to support engineers

    • Performance evaluation criteria should be clearly defined in HR policies

  • Answered by AI

I appeared for an interview before May 2016.

Interview Preparation Tips

College Name: GPREC kurnool

I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. On Java

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall it went good

I appeared for an interview in Feb 2017.

Interview Preparation Tips

Round: Test
Experience: It was a simple aptitude test in which around 150 students cleared the test.
Duration: 1 hour
Total Questions: 40

Round: Test
Experience: Three programs were given and we had to write the code in either java ,c or c++ and get the required output.Around 90 students cleared this round.
Duration: 1 hour 30 minutes
Total Questions: 3

College Name: VIT Vellore

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Test
Experience: The test was conducted through Cocubes. It was moderately difficult. Some of the questions are time taking. We need to be decisive in attempting such questions.
Tips: Need to manage time properly. Should assess and choose which questions to attempt and which ones to leave.
Duration: 1 hour
Total Questions: 30

Round: Test
Experience: The three questions are of three different levels.

1. You will be given two numbers. The first one is the starting point and the second one is the ending point of a range of integers. You have to count the number of integers in that range which are divisible by the first number.

Ex : INPUT : 3 18
OUTPUT : 6

2. You will be given a number. You have to find the sum of the digits. If the sum exceeds 9, you have to add the digits of the sum recursively until you a get a single digit sum.

EX : INPUT : 9999
OUTPUT : 9

Explanation: 9999 => 9 +9+9+9=36 => 3+6 =9

3. You will be given an array of characters which include ( L, R , or a number in the range '0' to '9'). A ball is kept on a line of integers initially kept at zero. The ball has to execute the instructions sequentially as follows:
(i) If an 'L' character is encountered, the ;position of the ball has to be decremented.
(ii) If an 'R' character is encountered, the position of the ball has to be incremented.
(iii) If an integer (in the range '0' to '9) is encountered , we have to go to that index in the array and execute the instruction present in that index.

Finally, after all the instructions are executed, you have to print the final position of the ball.

EX : INPUT :
Number of instruction : 5
Instructions: LR1R2

OUTPUT : 3

Explanation :
(i) Initially, the ball is at 0. Since the 0th index in the array is 'L' , the ball moves to 0-1= -1 position.
(ii) The 1st index is 'R' hence, the position of the ball is -1 +1 = 0 position.
(iii) The 2nd index is '1', hence we have to go to index 1 in the array which is 'R', hence the new position is 0+1 =1.
(iv) The 3rd index is 'R', hence the new position is 1 +1 =2.
(v) The 4th index is '2' , hence we have to go to 2nd index is '1' , hence we have to go again to 1st index , which is 'R' hence the final position is 2+1 =3.

Tips: We need to solve all the three the problems to have better chances of clearing this round.
Duration: 1 hour
Total Questions: 3

Round: Technical Interview
Experience: The interview was focussed majorly on coding. It went for about 45min with around 10 coding problems given to solve. Some basics of Computer networking are also tested in this round.
Tips: Be prepared with some basics of networking. As the company's main focus is on Telecom, good knowledge in telecom and networking would be a big advantage.

Round: Technical Interview
Experience: This round was focused on the aptitude and reasoning skills. Some puzzles were given in this round. These puzzles are of moderately complex and are more common ones in interviews. Like the (find the heavier ball among three balls using a balance in min no. of attempts).
Tips: Sometimes the interviewer tries to confuse. You need to be confident with your answers and explaination.

Round: HR Interview
Experience: The interview was more of a traditional HR round. Majorly concentrated on the final year project, personal strengths and weaknesses.

Skills: Coding Skills, Computer Networking, C Language Basics
College Name: G Pulla Reddy College of Engineering & Technology

CIK Telecom Interview FAQs

How many rounds are there in CIK Telecom Technical Support Representative interview?
CIK Telecom interview process usually has 2 rounds. The most common rounds in the CIK Telecom interview process are Technical and HR.
How to prepare for CIK Telecom Technical Support Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CIK Telecom. The most common topics and skills that interviewers at CIK Telecom expect are Networking, Technical Voice Process, CCNP, Configuration and Customer Handling.
What are the top questions asked in CIK Telecom Technical Support Representative interview?

Some of the top questions asked at the CIK Telecom Technical Support Representative interview -

  1. Tell me about Modem/Router/DNS/D...read more
  2. What are the OSI Laye...read more
  3. Basic questions of Network...read more

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CIK Telecom Technical Support Representative Interview Process

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Interview experience

5
  
Excellent
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CIK Telecom Technical Support Representative Salary
based on 16 salaries
₹2 L/yr - ₹3.6 L/yr
28% less than the average Technical Support Representative Salary in India
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