CIK Telecom Customer Support Specialist Interview Questions and Answers

My hobbies include reading, painting, and hiking.

• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Painting: I like to express my creativity through painting and experimenting with different art mediums.

• Hiking: I love exploring nature trails and challenging myself with new hiking routes.

My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.

• Strong communication skills to effectively listen to and understand customer concerns

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Patience to handle difficult customers and resolve issues calmly

• Ability ...read more

Trusting the wrong person with confidential information

• Shared personal details with a colleague who later used it against me

• Assumed a friend could keep a secret, but it ended up causing me harm

• Learned the importance of discretion and trust in professional relationships

VLANs are used to segment network traffic for security and performance purposes.

• VLANs divide a single physical network into multiple virtual networks.

• Each VLAN has its own broadcast domain, reducing network congestion.

• VLANs can be configured on switches by assigning ports to specific VLANs.

• VLAN tagging allows for traffic to be identified and routed to the correct VLAN.

• VLANs can improve network security by isolating sen

Routing protocol is a set of rules used by routers to determine the best path for data packets to reach their destination.

• Routing protocols help routers communicate with each other to share information about network topology.

• They determine the best path for data packets based on factors like hop count, bandwidth, and delay.

• Examples of routing protocols include RIP, OSPF, EIGRP, and BGP.

The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven abstraction layers.

• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• Data is encapsulated and decapsu...read more

HR policies regarding technical support engineer roles and responsibilities.

• HR policies should outline the roles and responsibilities of technical support engineers

• Policies should include guidelines for handling customer inquiries and technical issues

• Training and development opportunities should be provided to support engineers

• Performance evaluation criteria should be clearly defined in HR policies