CIK Telecom Customer Support Executive Interview Questions and Answers

My hobbies include reading, painting, and hiking.

• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Painting: I like to express my creativity through painting and experimenting with different art mediums.

• Hiking: I love exploring nature trails and challenging myself with new hiking routes.

My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.

• Strong communication skills to effectively listen to and understand customer concerns

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Patience to handle difficult customers and resolve issues calmly

• Ability ...read more

Trusting the wrong person with confidential information

• Shared personal details with a colleague who later used it against me

• Assumed a friend could keep a secret, but it ended up causing me harm

• Learned the importance of discretion and trust in professional relationships