10+ Technical Support Representative Interview Questions and Answers

Troubleshooting process involves identifying, analyzing, and resolving system issues by following a systematic approach.

• Identify the problem by gathering information from the user and system logs

• Analyze the problem by breaking it down into smaller parts and testing each part

• Resolve the problem by implementing a solution and testing it to ensure it works

• Keep in mind parameters such as system configuration, user behavior, and software updates

• Document the troubleshooting process...read more

I will prioritize empathy, active listening, and effective communication to ensure a positive customer experience.

• Empathy: I will put myself in the customer's shoes to understand their feelings and concerns, ensuring they feel heard.

• Active Listening: I will listen carefully to the customer's issue without interrupting, allowing them to fully express their concerns.

• Clear Communication: I will explain solutions in simple terms, avoiding jargon, to ensure the customer understand...read more

A hub is a simple networking device that connects multiple devices in a network, while a switch is a more intelligent device that directs network traffic.

• A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

• A hub broadcasts incoming data to all connected devices, while a switch selectively sends data to the intended recipient.

• A hub has a single collision domain, while a switch has multiple collision domains.

• A hub cannot differe...read more

Granicus provides government agencies with software solutions for citizen engagement and transparency.

• Founded in 1999, Granicus focuses on improving communication between government and citizens.

• Their platform includes tools for public meeting management, agenda creation, and video streaming.

• Granicus offers solutions for online citizen engagement, such as surveys and feedback forms.

• They provide analytics tools to help agencies understand citizen engagement and improve service...read more

Modem connects to ISP, router connects devices to network, DNS translates domain names to IP addresses, DHCP assigns IP addresses to devices.

• Modem connects to Internet Service Provider (ISP) to access the internet

• Router connects multiple devices to the network and directs traffic between them

• DNS (Domain Name System) translates domain names (e.g. www.google.com) to IP addresses

• DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on the network

A tale of a brave little girl who saved her village from a flood, showcasing courage and community spirit.

• Once upon a time, in a small village, there lived a brave girl named Meera.

• One day, heavy rains caused the river to overflow, threatening the village.

• Meera noticed the rising water and quickly alerted the villagers.

• She organized a rescue team to help evacuate the elderly and children.

• With teamwork, they built barriers to divert the water and protect their homes.

• Thanks to ...read more

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It provides a centralized location for network administration and security.

• It allows for the creation and management of user accounts, groups, and computers.

• It can be used to manage access to resources such as printers, files, and applications.

• It uses a hierarchical structure of domains, trees, and fo...read more

Input devices allow users to send data to a computer, while output devices display or produce data from a computer.

• Input devices include keyboards, mice, and scanners.

• Output devices include monitors, printers, and speakers.

• Touchscreens serve as both input and output devices.

• Microphones are input devices for audio data.

• Projectors are output devices for visual presentations.

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses: IPv4 and IPv6.

• IPv4 addresses are written as four sets of numbers separated by periods (e.g., 192.168.0.1).

• IPv6 addresses are written as eight sets of hexadecimal numbers separated by colons (e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IP a...read more

The quality of cement is determined by various factors such as strength, durability, setting time, and fineness.

• Strength: Cement should have high compressive strength to withstand heavy loads.

• Durability: Cement should be resistant to chemical attacks and weathering.

• Setting Time: Cement should have a suitable setting time to allow for proper construction.

• Fineness: Cement particles should be finely ground for better workability and strength.

• Examples: Portland cement is commonly...read more