Technical Support Representative Interview Questions and Answers

Troubleshooting process involves identifying, analyzing, and resolving system issues by following a systematic approach.

• Identify the problem by gathering information from the user and system logs

• Analyze the problem by breaking it down into smaller parts and testing each part

• Resolve the problem by implementing a solution and testing it to ensure it works

• Keep in mind parameters such as system configuration, user behavior, and software updates

• Document the troubleshooting process...read more

A hub is a simple networking device that connects multiple devices in a network, while a switch is a more intelligent device that directs network traffic.

• A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

• A hub broadcasts incoming data to all connected devices, while a switch selectively sends data to the intended recipient.

• A hub has a single collision domain, while a switch has multiple collision domains.

• A hub cannot differe...read more

Explanation of the topic in different languages

• Provide a brief overview of the topic in each language

• Highlight key points or differences in each language

• Include examples or use cases to illustrate the topic

Modem connects to ISP, router connects devices to network, DNS translates domain names to IP addresses, DHCP assigns IP addresses to devices.

• Modem connects to Internet Service Provider (ISP) to access the internet

• Router connects multiple devices to the network and directs traffic between them

• DNS (Domain Name System) translates domain names (e.g. www.google.com) to IP addresses

• DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on the network

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It provides a centralized location for network administration and security.

• It allows for the creation and management of user accounts, groups, and computers.

• It can be used to manage access to resources such as printers, files, and applications.

• It uses a hierarchical structure of domains, trees, and fo...read more

The quality of cement is determined by various factors such as strength, durability, setting time, and fineness.

• Strength: Cement should have high compressive strength to withstand heavy loads.

• Durability: Cement should be resistant to chemical attacks and weathering.

• Setting Time: Cement should have a suitable setting time to allow for proper construction.

• Fineness: Cement particles should be finely ground for better workability and strength.

• Examples: Portland cement is commonly...read more