Technical Support Representative
Technical Support Representative Interview Questions and Answers for Freshers
Q1. What is the process of troubleshooting and what parameters to be keep in mind when troubleshooting a system
Troubleshooting process involves identifying, analyzing, and resolving system issues by following a systematic approach.
Identify the problem by gathering information from the user and system logs
Analyze the problem by breaking it down into smaller parts and testing each part
Resolve the problem by implementing a solution and testing it to ensure it works
Keep in mind parameters such as system configuration, user behavior, and software updates
Document the troubleshooting process...read more
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