Technical Support Representative Interview Questions and Answers for Freshers

Troubleshooting process involves identifying, analyzing, and resolving system issues by following a systematic approach.

• Identify the problem by gathering information from the user and system logs

• Analyze the problem by breaking it down into smaller parts and testing each part

• Resolve the problem by implementing a solution and testing it to ensure it works

• Keep in mind parameters such as system configuration, user behavior, and software updates

• Document the troubleshooting process...read more