2,200+ Sutherland Global Services Interview Questions & Answers | Complete Prep Guide 2025

Executive Interview Questions & Answers

Anonymous

posted on 4 Dec 2024

Interview experience

3

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one

(9 Questions)

Q1. Myself and experience in english

Add your answer

Q2. Selected for the peocess

Add your answer

Q3. Last drawn salary why you are not another process

Add your answer

Q4. Why you left last job

Add your answer

Q5. Rate ur english 1 to 10 numbers

Add your answer

Q6. Introduce yourself as a employee

Add your answer

Q7. Season topic talk for two minutes

Add your answer

Q8. How is good english

Add your answer

Q9. Your favourite place on this topic

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - nice but bad

Executive Interview Questions asked at other Companies

Q1. How will you start RS method Development for known drug product?

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Customer Service Associate Interview Questions & Answers

Anonymous

posted on 30 Jan 2025

Interview experience

2

Poor

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

Round 1 - Group Discussion

Self introduction
Next assessment if select in first round

Round 2 - Assignment

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one

(1 Question)

Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person

Add your answer

Top Sutherland Global Services Customer Service Associate Interview Questions and Answers

Q1. Your preferred game and how to play it

View answer (12)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)

View answer (39)

Customer Service Executive Interview Questions & Answers

bhagya sri

posted on 7 Jan 2025

Interview experience

1

Bad

Difficulty level

Moderate

Process Duration

-

Result

-

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR

(4 Questions)

Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...

Add your answer

Q2. Tell me something about yourself

Add your answer

Q3. Tell me about your college days

Add your answer

Q4. Tell me about ur best friend

Add your answer

Round 2 - Aptitude Test

Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:

coomunication for confidence
prepare about your college days
learn about your best friend

Interview preparation tips for other job seekers - please be confident while you go for an interview please don't carry your resumes and documents in hand i have seen people keeping their resumes folded in thier barely without even having a stick file please keep it in file please its your document that present about your self i dont know how many people will see this but your first impression is last impression be confident communicate properly fluently before you go for an interview research about the hiring company and vacancy this is for gentle men when you go for any voice or non voice interviews please wear formal shoes they wont allow they will reject on the spot try to wear lite professional shirt and trouser i have seen in todays sutherland interview all the best

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

Q1. How to find issues in Ram related to trouble shooting

View answer (6)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?

View answer (35)

IT Manager Interview Questions & Answers

Anonymous

posted on 28 Sep 2024

Interview experience

5

Excellent

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

Round 1 - Technical

(5 Questions)

Q1. Database Management system SQL and PlSQL

Add your answer

Q2. C Language and C++ Language And Data base Management system SQL and PlSQL and Java

Add your answer

Q3. Database Management system

Add your answer

Q4. Sql ad PlSQL Mango Data For Loop and While loop

Add your answer

Q5. C language andC ++ Language and Java

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi I'm Rizwan Im Interested processing Date Base Management system SQL and PlSQL and C Language and C++ Language and Java

IT Manager Interview Questions asked at other Companies

Q1. What are the components of Project Management triangle?

View answer (2)

Non Voice Customer Service Executive Interview Questions & Answers

Uma Unnikrishnan

posted on 19 Nov 2024

Interview experience

5

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Aptitude Test

Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.

Round 2 - Coding Test

Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.

Round 3 - Group Discussion

A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.

Round 4 - Case Study

Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.

Interview Preparation Tips

Interview preparation tips for other job seekers - An interview invitation means your resume or networking strategy has caught the attention of an organization. Be prepared for the interview.
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.

Non Voice Customer Service Executive Interview Questions asked at other Companies

Q1. What is Business Process Associate

View answer (1)

Associate Interview Questions & Answers

Balaji Chowdary

posted on 6 Jan 2025

Interview experience

4

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. Can you provide your self-introduction?

Add your answer

Round 2 - Assignment

Questions related to customer service.

Round 3 - Typing Test

(1 Question)

Q1. What is your typing speed, measured in words per minute, during typing tests?

Add your answer

Customer Service Executive Interview Questions & Answers

Sam Nithu

posted on 21 Jan 2025

Interview experience

5

Excellent

Difficulty level

-

Process Duration

-

Result

-

Round 1 - One-on-one

(2 Questions)

Q1. How will you handle the frustrated customer

Ans.

I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.

Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer

Answered by AI

Add your answer

Q2. Write a email to manager for customer asking to talk with the manager?

Ans.

Email requesting customer to speak with manager

Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding

Answered by AI

Add your answer

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

Q1. How to find issues in Ram related to trouble shooting

View answer (6)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?

View answer (35)

Executive Interview Questions & Answers

Abhilash Bannu

posted on 29 Oct 2024

Interview experience

1

Bad

Difficulty level

-

Process Duration

-

Result

-

Round 1 - HR

(2 Questions)

Q1. Nothing happened

Add your answer

Q2. Nothing happened...They were just playing around

Add your answer

Round 2 - Behavioral

(2 Questions)

Q1. No. I'm not doing that

Add your answer

Q2. Cause there are no questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never post or offer the things which you cannot keep...I've seen many companies not like this one...To be precise, I've never seen a branch(Uppal) which is very lazy .This branch needs a HR who can actually work.Also managers has to be changed in timely manner for any process.. Cause, they call people in bulk and hire in numbers. No respect for the ladies or the timings given to them. Never ever go for Sutherland,cause they don't have professionals. Rather working for these companies with a minimum wages, it's better to abandon these petty companies.....No value for experienced people...

Senior Executive Operations Interview Questions & Answers

Anonymous

posted on 17 Jan 2025

Interview experience

1

Bad

Difficulty level

-

Process Duration

-

Result

-

Round 1 - One-on-one

(2 Questions)

Q1. You will make it , it's easy

Add your answer

Q2. Just don't sleep in the middle of the interview

Add your answer

Product Support Specialist Interview Questions & Answers

Anonymous

posted on 16 Jul 2024

Interview experience

1

Bad

Difficulty level

-

Process Duration

-

Result

-

Round 1 - HR

(1 Question)

Q1. About past company experience.

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. They ask about projects worked in previous organisation.

Add your answer

Q2. Tel about yourself

Add your answer

Round 3 - Technical

(2 Questions)

Q1. Some technical topics of Linux and SQL

Add your answer

Q2. JIRA ticketing system

Add your answer

Round 4 - Client Interview

(1 Question)

Q1. More about how to handle issues, JIRA ticketing tools, last faced issue in previous organisation?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I really had a very bad experience with Sutherland. They conducted multiple rounds of interview even during IST and PST hours. Also, collected the my documents as a part of onboarding.
Later after 2 days follow up, they confirmed that I'm not shortlisted.
They give assurance that all rounds cleared and collect our documents, and later no proper response.

Product Support Specialist Interview Questions asked at other Companies

Q1. How will you explain the new product in simple terms? give example

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Associate 2.3k salaries	₹1.1 L/yr - ₹7.4 L/yr
Senior Associate 1.8k salaries	₹1.8 L/yr - ₹7.8 L/yr
Customer Service Associate 1.6k salaries	₹1 L/yr - ₹5.5 L/yr
Associate Manager 846 salaries	₹3.3 L/yr - ₹13.8 L/yr
Customer Service Executive 673 salaries	₹1.3 L/yr - ₹5 L/yr

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