Sutherland Global Services Interview Questions, Process, and Tips

Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.

Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.

A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.

Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.

Q1. Can you provide your self-introduction?
Ans. 
Experienced professional with a background in marketing and project management.
• Over 5 years of experience in marketing and project management

• Strong communication and organizational skills

• Proven track record of successfully leading cross-functional teams

• Proficient in data analysis and strategic planning
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Questions related to customer service.

Q1. What is your typing speed, measured in words per minute, during typing tests?
Ans. 
My typing speed is 80 words per minute during typing tests.
• My typing speed is 80 words per minute.

• I have consistently maintained this speed during typing tests.

• I have practiced regularly to improve my typing speed.
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Q1. How will you handle the frustrated customer
Ans. 
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with their frustration and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q2. Write a email to manager for customer asking to talk with the manager?
Ans. 
Email requesting customer to speak with manager
• Address the email to the manager

• Explain the reason for the customer's request to speak with the manager

• Offer availability for the manager to speak with the customer

• Provide contact information for the manager

• Thank the customer for their understanding
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Q1. Nothing happened
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Q2. Nothing happened...They were just playing around
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Q1. No. I'm not doing that
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Q2. Cause there are no questions
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Q1. You will make it , it's easy
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Q2. Just don't sleep in the middle of the interview
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