40+ Non Voice Process Associate Interview Questions and Answers

Computer special keys are keys on a keyboard that have specific functions.

• Function keys (F1-F12) perform various tasks depending on the software being used.

• Escape key (Esc) is used to cancel or close a current operation.

• Enter key is used to execute a command or move to the next line.

• Shift key is used to capitalize letters or access additional characters.

• Control key (Ctrl) is used in combination with other keys to perform shortcuts.

• Alt key is used to access menu options or alt...read more

My favorite software is Adobe Photoshop.

• Adobe Photoshop is a powerful image editing software.

• It offers a wide range of tools and features for editing and enhancing photos.

• It is widely used by professionals in the graphic design and photography industries.

• Photoshop allows for precise control over image manipulation and offers advanced editing capabilities.

• It supports various file formats and provides options for creating stunning visual effects.

• Some popular features include la...read more

I have a strong capacity to control my mind.

• I have developed mindfulness techniques to control my thoughts and emotions.

• I practice meditation regularly to improve my focus and concentration.

• I have learned to identify and challenge negative thought patterns.

• I use positive affirmations and visualization techniques to maintain a positive mindset.

• I have the ability to redirect my thoughts and stay calm in stressful situations.

The type of accident shown in the video is a car crash.

• Car crash

• Collision between vehicles

• Possible injuries to passengers

RAM and ROM are types of computer memory with key differences.

• RAM stands for Random Access Memory and is volatile, meaning it loses data when power is turned off.

• ROM stands for Read-Only Memory and is non-volatile, meaning it retains data even when power is turned off.

• RAM is used for temporary storage of data and program instructions that are actively being used by the computer.

• ROM is used for permanent storage of data and program instructions that are required for booting up...read more

As an HR Compliance Program Manager, I will oversee the global compliance program for People and Places (P&P).

• Develop and implement policies and procedures to ensure compliance with HR laws and regulations globally

• Conduct regular audits and assessments to identify and address compliance issues

• Provide training and guidance to employees on compliance matters

• Collaborate with legal and HR teams to address any compliance concerns

• Stay up-to-date on changes in HR laws and regulation...read more

Social media is a platform for people to connect and share information through digital communication.

• Social media has revolutionized the way people communicate and interact with each other.

• It allows users to share their thoughts, ideas, and experiences with a wider audience.

• Popular social media platforms include Facebook, Twitter, Instagram, and LinkedIn.

• Social media has also become a powerful tool for businesses to connect with customers and promote their products or service...read more

The question is asking about the completion year of graduation studies.

• The question is inquiring about the year in which the individual completed their graduation studies.

• The answer should mention the specific year in which the graduation was completed.

• It is important to provide accurate information regarding the completion year of graduation.

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations.

• BPO companies provide various services such as customer support, technical support, data entry, and back-office operations.

• BPO industry is known for its 24/7 operations to cater to clients from different time zones.

• BPO services can be onshore, nearshore, or offshore depending on the location of the service provider.

• Example: Companies li...read more

I would deal with a customer by actively listening to their concerns, empathizing with their situation, and providing a solution or assistance.

• Actively listen to the customer's concerns

• Empathize with the customer's situation

• Provide a solution or assistance

• Maintain a calm and professional demeanor

• Follow up to ensure customer satisfaction

I know several formulas in MS Excel.

• I know basic formulas like SUM, AVERAGE, MAX, MIN, COUNT.

• I also know advanced formulas like VLOOKUP, IF, INDEX, MATCH, CONCATENATE.

• I am familiar with array formulas and conditional formatting.

• I am always willing to learn more formulas as needed.

I will talk about my passion for helping others and how it drives me to excel in my work as a Non Voice Process Associate.

• Discussing my background in customer service and how it has prepared me for this role

• Explaining my strong communication skills and ability to work well in a team

• Sharing examples of times when I have successfully resolved customer issues

• Talking about my dedication to providing excellent service and exceeding expectations

• Highlighting my attention to detail a...read more

Quality refers to the standard of excellence in a product or service, while integrity refers to the honesty and moral principles of an individual or organization.

• Quality is about meeting or exceeding customer expectations, while integrity is about being honest and ethical in all dealings.

• Quality can be measured through metrics and standards, while integrity is more subjective and based on personal values.

• Examples of quality include a well-made product that functions as intend...read more

Medical billing involves the process of submitting and following up on claims with health insurance companies in order to receive payment for services provided by a healthcare provider.

• Medical billing is the process of submitting and following up on claims with health insurance companies.

• It involves translating medical procedures into billing codes.

• Medical billers ensure that healthcare providers are reimbursed for their services.

• They also handle patient billing inquiries and...read more

Secure loans are backed by collateral, while unsecured loans are not.

• Secure loans require collateral to secure the loan amount

• Unsecured loans do not require any collateral

• Interest rates for secure loans are usually lower than unsecured loans

• Examples of secure loans include mortgages and car loans

• Examples of unsecured loans include personal loans and credit cards

Insurance is a contract that provides financial protection or reimbursement against losses or damages.

• Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.

• It involves the transfer of the risk of a loss from one entity to another in exchange for payment.

• Common types of insurance include health insurance, life insurance, auto insurance, and property insurance.

• Insurance policies typically specify the conditions under w...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer queries and concerns promptly and effectively.

• It includes providing information about products or services, handling complaints, and resolving issues.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples of customer service include answering phone calls, responding to emails, and provid...read more

Listen to the customer, stay calm, empathize, apologize, offer solutions, escalate if necessary.

• Listen to the customer's concerns without interrupting

• Stay calm and composed, do not take the anger personally

• Empathize with the customer's situation and show understanding

• Apologize for any inconvenience caused, even if it wasn't directly your fault

• Offer solutions to address the customer's issue or concern

• If unable to resolve the issue, escalate it to a supervisor or manager

My favourite destination is the serene beaches of Maldives.

• Maldives is known for its crystal clear waters and white sandy beaches

• The overwater bungalows in Maldives offer a luxurious and relaxing experience

• Activities such as snorkeling, diving, and sunset cruises are popular in Maldives

The project goals and objectives are the desired outcomes that the project aims to achieve.

• The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).

• The objectives should align with the overall business strategy.

• Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.

• Regular monitoring and evaluation of progress towards the goals and objectives is essential.

• Adjustments to the...read more

Social media allows for easy communication and networking, but can also lead to privacy concerns and addiction.

• Advantage: Easy communication and networking with people around the world

• Advantage: Access to a wide range of information and news in real-time

• Disadvantage: Privacy concerns with personal data being shared and potentially misused

• Disadvantage: Addiction and negative impact on mental health from excessive use

• Disadvantage: Spread of misinformation and fake news leading ...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.

• Cost-effective solution for companies to outsource non-core functions

• Allows companies to focus on core business activities

• Provides access to specialized skills and technology

• 24/7 customer support services

• Global presence with multilingual support

The year of qualification refers to the year in which the candidate completed their educational qualification.

• The year of qualification is an important factor in assessing a candidate's experience and knowledge.

• It helps determine the candidate's level of expertise and how up-to-date their skills are.

• The year of qualification can also indicate the candidate's commitment to continuous learning and professional development.

• For example, if a candidate mentions that they qualified...read more

To grow in company level, one must demonstrate strong work ethic, willingness to learn, and take on new challenges.

• Consistently meet or exceed performance goals

• Seek out opportunities for professional development and training

• Build strong relationships with colleagues and supervisors

• Take on additional responsibilities or projects to showcase skills and initiative

Google Maps is a web mapping service developed by Google, offering satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning for traveling by foot, car, bicycle, or public transportation.

• Provides satellite imagery

• Offers street maps

• Includes 360° panoramic views of streets

• Shows real-time traffic conditions

• Allows route planning for various modes of transportation

Wipro is a multinational corporation that provides information technology, consulting, and business process services.

• Founded in 1945 by M.H. Premji

• Headquartered in Bangalore, India

• Offers services in IT consulting, system integration, and outsourcing

• One of the largest IT companies in India

Yes, I have a typing certificate.

• I have completed a typing course and received a certificate.

• My typing speed is above the required level for this position.

• I can provide a copy of my typing certificate if needed.

My favorite actress is Meryl Streep.

• Versatile actress with multiple Academy Awards

• Known for her exceptional performances in various genres

• Has starred in iconic films like The Devil Wears Prada and Sophie's Choice

A bank is a financial institution that accepts deposits from the public and creates credit.

• Banks provide various financial services such as loans, mortgages, and investment accounts.

• They play a crucial role in the economy by facilitating the flow of money and capital.

• Banks are regulated by government authorities to ensure stability and protect customers' funds.

• Examples of banks include Wells Fargo, Bank of America, and JPMorgan Chase.

Metrics for measuring success in non-voice process

• Accuracy of data entry

• Average handling time

• Customer satisfaction ratings

• Number of resolved issues

• Adherence to process guidelines

AI tools are software programs that use artificial intelligence techniques to perform specific tasks or functions.

• Natural Language Processing (NLP) tools like Google's BERT and OpenAI's GPT-3

• Machine learning platforms such as TensorFlow and PyTorch

• Computer vision tools like OpenCV and TensorFlow Object Detection API

• Chatbot platforms like Dialogflow and IBM Watson Assistant

• Predictive analytics tools like IBM SPSS and RapidMiner

A content moderator is responsible for monitoring and reviewing user-generated content on online platforms to ensure it meets the guidelines and standards set by the company.

• Reviewing and moderating user-generated content such as text, images, videos, and comments

• Enforcing community guidelines and standards set by the platform

• Identifying and removing inappropriate or harmful content

• Providing feedback to users on their content and behavior

• Working with a team to ensure a safe a...read more

Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.

• Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to enhance satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering technical support.

• Customer care can also involve proactive outrea...read more

Flipkart was launched on October 2007.

• Flipkart was launched in October 2007.

• It was founded by Sachin Bansal and Binny Bansal.

• Initially started as an online bookstore, it later expanded to sell a wide variety of products.

Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.

• Practice self-care by getting enough sleep, eating well, and exercising regularly.

• Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

• Seek support from friends, family, or a therapist to talk about your feelings and get advice.

• Engage in relaxation techniques such as deep breathing, meditation, or yoga to calm your mind a...read more

Debit and credit are accounting terms used to record financial transactions in a company's general ledger.

• Debit is an entry that increases assets or expenses and decreases liabilities or equity

• Credit is an entry that decreases assets or expenses and increases liabilities or equity

• Debits are recorded on the left side of an account, while credits are recorded on the right side

• The accounting equation is Assets = Liabilities + Equity, where debits must equal credits

BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, data entry, and more.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be offered onshore, nearshore, or offshore, depending on the location of...read more

Concentrix is a global business services company specializing in customer engagement and improving business performance.

• Concentrix provides services such as customer care, technical support, and sales.

• It operates in over 40 countries and has over 225,000 employees worldwide.

• Concentrix helps businesses enhance customer experience and drive operational efficiency.

Excel is a spreadsheet program developed by Microsoft for creating and managing data in tabular format.

• Excel is used for organizing, analyzing, and storing data in rows and columns.

• It allows users to perform calculations, create charts and graphs, and automate tasks.

• Examples of Excel functions include SUM, AVERAGE, VLOOKUP, and IF statements.

Customer handling process involves effectively addressing customer queries and concerns to ensure customer satisfaction.

• Active listening and empathy towards customers

• Clear and concise communication

• Problem-solving skills

• Patience and calmness in dealing with difficult customers

• Product knowledge to provide accurate information

• Timely and efficient resolution of customer issues

• Follow-up and feedback collection for continuous improvement

My favourite subject is Mathematics.

• I enjoy solving complex problems and equations.

• I like the logical and analytical thinking involved in Mathematics.

• Mathematics helps me improve my problem-solving skills.

• I find satisfaction in finding the right solution to a mathematical problem.