Non Voice Process Associate Interview Questions and Answers for Freshers

Computer special keys are keys on a keyboard that have specific functions.

• Function keys (F1-F12) perform various tasks depending on the software being used.

• Escape key (Esc) is used to cancel or close a current operation.

• Enter key is used to execute a command or move to the next line.

• Shift key is used to capitalize letters or access additional characters.

• Control key (Ctrl) is used in combination with other keys to perform shortcuts.

• Alt key is used to access menu options or alt...read more

My favorite software is Adobe Photoshop.

• Adobe Photoshop is a powerful image editing software.

• It offers a wide range of tools and features for editing and enhancing photos.

• It is widely used by professionals in the graphic design and photography industries.

• Photoshop allows for precise control over image manipulation and offers advanced editing capabilities.

• It supports various file formats and provides options for creating stunning visual effects.

• Some popular features include la...read more

I have a strong capacity to control my mind.

• I have developed mindfulness techniques to control my thoughts and emotions.

• I practice meditation regularly to improve my focus and concentration.

• I have learned to identify and challenge negative thought patterns.

• I use positive affirmations and visualization techniques to maintain a positive mindset.

• I have the ability to redirect my thoughts and stay calm in stressful situations.

The benefits of practicing mindfulness in daily life

• Mindfulness is the practice of being present and fully engaged in the moment

• It can reduce stress, improve focus, and enhance overall well-being

• Examples of mindfulness practices include meditation, deep breathing, and mindful eating

I will talk about my passion for helping others and how it drives me to excel in my work as a Non Voice Process Associate.

• Discussing my background in customer service and how it has prepared me for this role

• Explaining my strong communication skills and ability to work well in a team

• Sharing examples of times when I have successfully resolved customer issues

• Talking about my dedication to providing excellent service and exceeding expectations

• Highlighting my attention to detail a...read more

Insurance is a contract that provides financial protection or reimbursement against losses or damages.

• Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.

• It involves the transfer of the risk of a loss from one entity to another in exchange for payment.

• Common types of insurance include health insurance, life insurance, auto insurance, and property insurance.

• Insurance policies typically specify the conditions under w...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer queries and concerns promptly and effectively.

• It includes providing information about products or services, handling complaints, and resolving issues.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples of customer service include answering phone calls, responding to emails, and provid...read more

Social media allows for easy communication and networking, but can also lead to privacy concerns and addiction.

• Advantage: Easy communication and networking with people around the world

• Advantage: Access to a wide range of information and news in real-time

• Disadvantage: Privacy concerns with personal data being shared and potentially misused

• Disadvantage: Addiction and negative impact on mental health from excessive use

• Disadvantage: Spread of misinformation and fake news leading ...read more