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Tech Mahindra
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I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
Extensive experience in customer service roles
Excellent communication skills
Strong problem-solving abilities
Passion for helping customers
Proven track record of resolving customer issues efficiently
I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.
Fluent in English, Hindi, and Spanish
Knowledge about PhonePe's services and features
Experience in customer service roles
I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.
I applied via Referral and was interviewed in Dec 2024. There was 1 interview round.
What people are saying about Tech Mahindra
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
Tech Mahindra interview questions for popular designations
I was interviewed in Jan 2025.
Get interview-ready with Top Tech Mahindra Interview Questions
I was interviewed in Dec 2024.
Capacity planning involves forecasting future resource needs and ensuring that the necessary resources are available.
Identify current resource usage and performance levels
Forecast future resource needs based on growth projections
Determine any potential bottlenecks or constraints
Allocate resources accordingly to meet future demands
Regularly review and adjust the capacity plan as needed
Creating a Standard Operating Procedure involves identifying the process, documenting steps, obtaining feedback, and finalizing the SOP.
Identify the process or task that needs an SOP
Document each step involved in the process
Obtain feedback from relevant stakeholders for improvements
Finalize the SOP with clear instructions and guidelines
Regularly review and update the SOP as needed
I handle transitions by communicating effectively, setting clear expectations, and providing support to team members.
Communicate openly and transparently with team members about upcoming changes
Set clear expectations and goals for the transition period
Provide support and resources to help team members adjust to the changes
Lead by example and remain positive and adaptable during transitions
I provide feedback by being specific, timely, and constructive.
Be specific about what was done well and what needs improvement
Provide feedback in a timely manner to address issues promptly
Offer constructive criticism and suggestions for improvement
Encourage open communication and dialogue for feedback to be effective
Handled an escalation call by actively listening, empathizing, and offering a solution.
Remain calm and composed while listening to the customer's concerns.
Empathize with the customer and acknowledge their frustration.
Offer a solution or escalate the issue to a higher authority if necessary.
Follow up with the customer to ensure their issue has been resolved satisfactorily.
Managed conflict between team members by facilitating open communication and finding common ground.
Addressed the issue privately to understand each team member's perspective
Encouraged open communication and active listening to resolve misunderstandings
Facilitated a team meeting to discuss the conflict and find common ground
Established clear expectations and guidelines for future interactions
I have worked with KPIs such as sales targets, customer satisfaction scores, employee productivity metrics, and project completion rates.
Sales targets
Customer satisfaction scores
Employee productivity metrics
Project completion rates
I established end-to-end operations by defining clear processes, assigning roles, providing training, and monitoring performance.
Defined clear processes from start to finish
Assigned roles and responsibilities to team members
Provided training and resources to ensure understanding and proficiency
Monitored performance and made adjustments as needed
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
I was interviewed in Dec 2024.
I was interviewed in Jan 2025.
Speak in two minutes on a topic
Some of the top questions asked at the Tech Mahindra interview -
The duration of Tech Mahindra interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 3.1k interviews
Interview experience
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Rating in categories
Hyderabad / Secunderabad,
Pune
+14-8 Yrs
₹ 9-18 LPA
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