Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips

Its nothing much , they won't ask critical thinking

Q1. How you mannage the situation, when the product order delayed for a customer?
Ans. 
I would apologize to the customer, provide updates on the status of the order, offer compensation if possible, and ensure timely delivery.
• Apologize to the customer for the delay and assure them that their order is a priority

• Provide regular updates on the status of the order and estimated delivery time

• Offer compensation such as a discount on their next purchase or expedited shipping

• Ensure the customer receives their ord
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Q2. How you handle situation if customer contacts you for help?
Ans. 
I prioritize understanding the issue, empathizing with the customer, and providing a timely and effective solution.
• Listen actively to the customer's problem

• Show empathy and understanding towards their situation

• Offer a solution or escalate the issue if necessary

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q1. Actually yesterday i attend the versant round but not receive a Hr mail from a final round..
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Q2. 1 to 5 round continue
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Q3. Work fom is available..?? Yes or Not..
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Q1. Self introduction
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Q2. About previous job experience
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Q1. Basic experience
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Q1. Manager round just work experience and communication
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Q2. How many yrs of experience
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Q3. What was job role
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Q4. How to handle difficult customer
Ans. 
Handle difficult customers with patience, empathy, and problem-solving skills.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, even if the customer is being rude or aggressive

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction
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Q1. Tell me about yourself ?
Ans. 
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM software and have a strong attention to detail

• I have received positive feedback from customers for my excellent comm
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Q2. What is strength and weakness
Ans. 
Strength is a positive attribute or quality that helps in achieving goals, while weakness is a limitation or area of improvement.
• Strengths can include good communication skills, problem-solving abilities, and adaptability.

• Weaknesses may involve lack of experience in a certain area, difficulty with time management, or trouble with public speaking.

• It is important to be aware of both strengths and weaknesses in order to c
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Q1. Self introduction
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Q2. Last organization Roles and responsibilities Experience.
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