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Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Support Executive Interview Questions and Answers
- Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
- Q2. Do you have aadhaar card with phone number linked with it?
- Q3. 1.what is customer support?
Tech Mahindra Customer Support Executive Interview Experiences
91 interviews found
Anonymous
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Introduce myself
- Q2. Why you want to join
(2 Questions)
- Q1. Laptop and other technical check
- Q2. WiFi and other equipment for work from home available or not
(1 Question)
- Q1. Salary timing availability
Speak in two minutes on a topic
(1 Question)
- Q1. Topic discuss on online shopping
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce your self?
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in resolving customer complaints and issues in a timely manner
Excellent communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding custom
- Q2. Tell me about your memorable day.
- Ans.
My memorable day was when I went on a spontaneous road trip with my friends to a beautiful beach town.
Woke up early and decided to go on a road trip
Enjoyed the scenic drive with good music and snacks
Reached the beach town and spent the day relaxing on the beach and exploring the town
Had a delicious seafood dinner at a local restaurant
Watched the sunset over the ocean before heading back home
(2 Questions)
- Q1. Explaine about E-Commerce?
- Ans.
E-commerce refers to buying and selling goods or services over the internet.
Online transactions
Digital payment methods
Virtual storefronts
Order fulfillment and delivery
Customer support and feedback
Examples: Amazon, eBay, Shopify
- Q2. Are you comfortable in night shift?
- Ans.
Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.
I have previous experience working night shifts and have adjusted my schedule accordingly.
I am a night owl and tend to be more productive during late hours.
I understand the importance of providing support round the clock and am willing to work in night shifts.
I have no issues with the night shift timings and
Interview Preparation Tips
(5 Questions)
- Q1. Tell me about yourself, which includes height qualifications, my family and hobbies
- Q2. Guide me through your experiene
- Ans.
I have over 5 years of experience in customer support, handling various inquiries and providing solutions.
Managed customer inquiries through phone, email, and chat
Resolved customer complaints and issues in a timely manner
Trained new team members on customer support processes
Utilized CRM software to track customer interactions and feedback
- Q3. Why you left your last organization
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a more challenging role
Seeking better work-life balance
Company restructuring led to job redundancy
- Q4. Mock call (overchaged )
- Q5. Why should we heire you
Interview Preparation Tips
Have faith in you. Practice common questions ask by operation manager. And always prepared your answer
What people are saying about Tech Mahindra
POTHULAMAHENDRA
Selected
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
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Tech Mahindra interview questions for designations
Selected
(2 Questions)
- Q1. Name AND INTRODUCTION
- Q2. Experience
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I was interviewed in Aug 2024.
Its nothing much , they won't ask critical thinking
(2 Questions)
- Q1. How you mannage the situation, when the product order delayed for a customer?
- Ans.
I would apologize to the customer, provide updates on the status of the order, offer compensation if possible, and ensure timely delivery.
Apologize to the customer for the delay and assure them that their order is a priority
Provide regular updates on the status of the order and estimated delivery time
Offer compensation such as a discount on their next purchase or expedited shipping
Ensure the customer receives their ord
- Q2. How you handle situation if customer contacts you for help?
- Ans.
I prioritize understanding the issue, empathizing with the customer, and providing a timely and effective solution.
Listen actively to the customer's problem
Show empathy and understanding towards their situation
Offer a solution or escalate the issue if necessary
Follow up to ensure the problem is resolved to the customer's satisfaction
Customer Support Executive Jobs at Tech Mahindra
(3 Questions)
- Q1. Actually yesterday i attend the versant round but not receive a Hr mail from a final round..
- Q2. 1 to 5 round continue
- Q3. Work fom is available..?? Yes or Not..
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Bommireddy Tharun Kumar
posted on 26 Nov 2024
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. About previous job experience
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. Basic experience
(4 Questions)
- Q1. Manager round just work experience and communication
- Q2. How many yrs of experience
- Q3. What was job role
- Q4. How to handle difficult customer
- Ans.
Handle difficult customers with patience, empathy, and problem-solving skills.
Listen actively to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Remain calm and composed, even if the customer is being rude or aggressive
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction
Interview Preparation Tips
renuka tole
(2 Questions)
- Q1. Tell me about yourself ?
- Ans.
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I am proficient in using CRM software and have a strong attention to detail
I have received positive feedback from customers for my excellent comm
- Q2. What is strength and weakness
- Ans.
Strength is a positive attribute or quality that helps in achieving goals, while weakness is a limitation or area of improvement.
Strengths can include good communication skills, problem-solving abilities, and adaptability.
Weaknesses may involve lack of experience in a certain area, difficulty with time management, or trouble with public speaking.
It is important to be aware of both strengths and weaknesses in order to c
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Tech Mahindra Customer Support Executive Interview Process
based on 81 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
Customer Support Executive Interview Questions from Similar Companies
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Tech Mahindra Customer Support Executive Reviews and Ratings
based on 827 reviews
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