Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips

Q1. Tell me about yourself.
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Q2. What makes you the ideal candidate for this position?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• Extensive experience in customer service roles

• Excellent communication skills

• Strong problem-solving abilities

• Passion for helping customers

• Proven track record of resolving customer issues efficiently
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Q1. They will Voice test
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Q1. Tell me about your self, what are languages you know, what do you know about phone pe
Ans. 
I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.
• Fluent in English, Hindi, and Spanish

• Knowledge about PhonePe's services and features

• Experience in customer service roles
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Q1. They will check our typing test
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Q1. Tell me about yourself ?
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools
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Q2. What is your previous job role and responsibilities?
Ans. 
I was a Customer Service Representative at a retail company.
• Assisted customers with inquiries, complaints, and product information

• Processed orders, returns, and exchanges

• Resolved customer issues in a timely and professional manner

• Maintained accurate records of customer interactions

• Collaborated with other departments to ensure customer satisfaction
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Q3. What is BPO and how it works?
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO can be onshore, nearshore, or offshore, depending on the location of the service p...read more
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Q4. What is your memorable day and explain this about 5 min
Ans. 
My memorable day was when I received an award for outstanding customer service.
• Received award for outstanding customer service

• Felt proud and appreciated for my hard work

• Celebrated with colleagues and family

• Motivated to continue providing excellent customer service

• Highlighted in company newsletter for achievement
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Q1. Tell me about yourself bread introduction?
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and communication tools

• Received multiple awards for outstanding customer satisfaction ratings
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Resume details name, education,

A problem discussion with any member

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Custome...read more
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Q2. What is customer support
Ans. 
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

• Customer support can be provided through various channels such as phone, email, live chat, or social media.

• Effective ...read more
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Q3. Different between customer support and customer service
Ans. 
Customer support focuses on resolving technical issues, while customer service focuses on providing assistance and building relationships.
• Customer support involves troubleshooting technical problems

• Customer service involves providing assistance and building relationships

• Customer support is reactive, while customer service is proactive

• Customer support may involve more specialized knowledge, while customer service is mor...read more
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Q4. How increase customer service
Ans. 
To increase customer service, focus on improving communication, training employees, gathering feedback, and implementing technology.
• Improve communication with customers through various channels such as phone, email, and social media.

• Provide thorough training to employees on product knowledge, problem-solving skills, and customer service etiquette.

• Gather feedback from customers through surveys, reviews, and direct inter...read more
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Q1. Do you know about credit and debit
Ans. 
Yes, I am familiar with credit and debit concepts in the context of customer service.
• Credit refers to money that is borrowed and must be paid back with interest.

• Debit refers to money that is taken directly from a bank account.

• In customer service, understanding credit and debit is important for handling payment-related inquiries and issues.

• Examples of credit include credit cards and loans, while examples of debit includ
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