Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips

Q1. Tell me about yourself ?
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Q2. What is your previous job role and responsibilities?
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Q3. What is BPO and how it works?
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Q4. What is your memorable day and explain this about 5 min
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Q1. Tell me about yourself bread introduction?
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Resume details name, education,

A problem discussion with any member

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Custome...read more
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Q2. What is customer support
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Customer support is providing assistance and guidance to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

• Customer support can be provided through various channels such as phone, email, live chat, or social media.

• Effective ...read more
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Q3. Different between customer support and customer service
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Customer support focuses on resolving technical issues, while customer service focuses on providing assistance and building relationships.
• Customer support involves troubleshooting technical problems

• Customer service involves providing assistance and building relationships

• Customer support is reactive, while customer service is proactive

• Customer support may involve more specialized knowledge, while customer service is mor...read more
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Q4. How increase customer service
Ans. 
To increase customer service, focus on improving communication, training employees, gathering feedback, and implementing technology.
• Improve communication with customers through various channels such as phone, email, and social media.

• Provide thorough training to employees on product knowledge, problem-solving skills, and customer service etiquette.

• Gather feedback from customers through surveys, reviews, and direct inter...read more
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Q1. Do you know about credit and debit
Ans. 
Yes, I am familiar with credit and debit concepts in the context of customer service.
• Credit refers to money that is borrowed and must be paid back with interest.

• Debit refers to money that is taken directly from a bank account.

• In customer service, understanding credit and debit is important for handling payment-related inquiries and issues.

• Examples of credit include credit cards and loans, while examples of debit includ
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Q1. Tell me about self
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Q2. About your yesterday
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Q1. Last company experience
Ans. 
Worked as a Customer Service Representative at XYZ Company for 2 years
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction
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Q2. What was last salary
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