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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips

Updated 9 Feb 2025

Top Tech Mahindra Customer Service Executive Interview Questions and Answers

  • Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
  • Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
  • Q3. What are the components of customer satisfaction?
View all 47 questions

Tech Mahindra Customer Service Executive Interview Experiences

114 interviews found

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. What is customer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your qualification ?
  • Q2. Tell me atleast a minute about child labour and pollution

Interview Preparation Tips

Interview preparation tips for other job seekers - When you give your interview with full of confidence
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Would you like to relocate
  • Q2. Tell about yourself and profile?

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to match with HR words everytime till selection

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. What your qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic and answer the question slowly get prepared well

I applied via Company Website and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. I want the job because I am a fresher
  • Q2. I am fresher I want to join this job

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • House wife
  • responsibilities
  • how to solve customers qurie
Interview preparation tips for other job seekers - I want to join this job because my communication skill is good

Tech Mahindra interview questions for designations

 Customer Service

 (5)

 Senior Customer Service Executive

 (4)

 Customer Service Associate

 (128)

 Customer Service Representative

 (5)

 Customer Service Advisor

 (3)

 Customer Service Manager

 (3)

 Customer Service Agent

 (2)

 Customer Service Professional

 (2)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

It was about some basic questions which is very easy

Round 3 - Assignment 

It was a very basic assignment where they ask some basic questions like hobbies and life goals etc

Round 4 - HR 

(4 Questions)

  • Q1. Tell me something about yourself.
  • Ans. Myself___ and i have done my graduation from the xyz college under the university of __ and i have 1 year of experience in xyz organization and my hobbies are reading novels and traveling
  • Answered Anonymously
  • Q2. Why we should hire you
  • Q3. Why you want to join this organisation
  • Q4. It's a well reputed company and i can learn a lot of new things here and i can develop my skills and will put great value in my future

Interview Preparation Tips

Interview preparation tips for other job seekers - Be original and be very confident and well spoken and be a good listener
And always be open to learning new skills

Get interview-ready with Top Tech Mahindra Interview Questions

I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Maths, English,grammar, typing speed, general knowledge

Round 3 - One-on-one 

(2 Questions)

  • Q1. Why you choose this Job
  • Q2. What do want to become after 2years

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be late. Please keep all the required documents with hard and soft copies with you.

Customer Service Executive Jobs at Tech Mahindra

View all

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Customer problum solve 

(4 Questions)

  • Q1. Pls iimtroduce yourself
  • Ans. I m shahina I have done MA graduation 1 year computer experience
  • Answered Anonymously
  • Q2. What is your streight
  • Ans. 

    My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills

    • Active listening

    • Empathy

    • Problem-solving

    • Patience

    • Adaptability

    • Product knowledge

    • Conflict resolution

    • Time management

  • Answered by AI
  • Q3. Tell why you want to job
  • Ans. Is is a well reputed company you company is growing faster then ever I m looking out for a company like this where I can utiilize all my skills in company growth.
  • Answered Anonymously
  • Q4. What are your goa in life
  • Ans. Career goals Access your character and personality Level of self awareness
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • Big machine
  • What are you goal
  • What are you stright
  • Tell me about yourself
  • Why do you want this job
  • What skill and experience
  • Do you offer that will
  • Help you succeed in this role
Interview preparation tips for other job seekers - Market yourself
Apply even if you are not fully qualified
Job search like it's your job
Use informational intervew to network
Know your self what do you want
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Versant round and we need to clear the test with more than 75%

Round 2 - Technical 

(1 Question)

  • Q1. They will check your communication skills
Round 3 - HR 

(1 Question)

  • Q1. Basic questions from your resume

I applied via Naukri.com and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself Why do you want to switch What are your strengths and weakness
Round 3 - Aptitude Test 

It is a normal Versant test you need to score minimum 65

Round 4 - One-on-one 

(1 Question)

  • Q1. Why do you want to join this company Followed by salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is simple just stay confident and speak fluent English

I applied via Walk-in and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why i want to join Tech Mahindra
  • Q2. What is your goal in life

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and bold, and honestly answers the question without getting nervous
Contribute & help others!
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Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, customer support, voice process, International Voice Process and customer care.
What are the top questions asked in Tech Mahindra Customer Service Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -

  1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 it...read more
  2. What if there is no internet.......is there any back up for these type of compa...read more
  3. What are the components of customer satisfacti...read more
How long is the Tech Mahindra Customer Service Executive interview process?

The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Customer Service Executive Interview Process

based on 71 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Tech Mahindra Customer Service Executive Salary
based on 3.4k salaries
₹0.9 L/yr - ₹5 L/yr
6% more than the average Customer Service Executive Salary in India
View more details

Tech Mahindra Customer Service Executive Reviews and Ratings

based on 818 reviews

3.4/5

Rating in categories

3.4

Skill development

3.1

Work-life balance

3.2

Salary

3.2

Job security

3.3

Company culture

2.9

Promotions

3.1

Work satisfaction

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