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Tech Mahindra
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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Service Executive Interview Questions and Answers
- Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
- Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
- Q3. What are the components of customer satisfaction?
Tech Mahindra Customer Service Executive Interview Experiences
114 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How do u handle I rated cx
- Q2. Stability.. y leaving organization billing questions
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself? What do you know about the job role of a customer support executive?
- Q2. Why do you prefer this job role?
Interview Preparation Tips
Respect your seniors and keep a good attitude towards everyone.
ALL THE BEST 👍💯
I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.
Basic thinks like Introduction, Hobby, Intrest, Educational qualification, why do you choose ony this company, information about this company, previous day etc.
Hobby, Intrest, Skills, tell about your city, Last sunday, Last movie you have watched
Interview Preparation Tips
- Communication Skills
- Spoken English
- Hindi
- Problem Solving
Good in engligh
and prepare basic questing from youtube, quora, naukri.com etc.
You will definitey get the job
What people are saying about Tech Mahindra
I applied via Company Website and was interviewed in Aug 2022. There was 1 interview round.
(5 Questions)
- Q1. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
It involves addressing customer queries and concerns promptly and efficiently.
It includes providing information about products or services, handling complaints, and resolving issues.
Good customer service can lead to customer loyalty and positive word-of-mouth marketing.
Examples of good customer service include pers...
- Q2. What is sales defination
- Ans.
Sales is the process of selling products or services to customers in exchange for money or other valuable consideration.
Sales involves identifying potential customers and persuading them to buy a product or service
It includes activities such as prospecting, lead generation, qualifying leads, making sales presentations, and closing deals
Sales can be done through various channels such as direct sales, telemarketing, onli...
- Q3. What is tell me about your self
- Q4. What is upsell service
- Ans.
Upsell service is a sales technique where a customer is offered a higher-end product or service than what they originally intended to purchase.
Upselling involves suggesting a more expensive or premium version of the product or service.
It is a way to increase revenue and profit for the company.
Examples of upselling include offering a larger size of a product, a more advanced version of a software, or a premium subscript...
- Q5. What is insurance policy
- Ans.
An insurance policy is a contract between an individual and an insurance company that provides financial protection against potential losses.
Insurance policies can cover a variety of things, such as health, property, and liability.
The policyholder pays a premium to the insurance company in exchange for coverage.
The terms of the policy outline what is covered, how much the insurance company will pay out, and under what ...
Interview Preparation Tips
- Sales and customer service
Tech Mahindra interview questions for designations
I applied via Campus Placement and was interviewed in Jul 2022. There were 3 interview rounds.
Explain about computer and types of computer
(1 Question)
- Q1. Self introduction and bio details
Interview Preparation Tips
Easy to answer in customer questions
To easy solve
Get interview-ready with Top Tech Mahindra Interview Questions
(1 Question)
- Q1. Self introduction to know about the speaking skills
Topic discussion to know about talking in group
(1 Question)
- Q1. Skills and personal abilities
Interview Preparation Tips
Every one will be successfull there gols
Customer Service Executive Jobs at Tech Mahindra
Selected
I applied via Company Website and was interviewed before Aug 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Can you please tell me a little about yourself
- Q2. And also explain this job title like that how to interact with customer and how to resolve customer query.
(3 Questions)
- Q1. Basic Computer knowledge
- Q2. Confident in your taking way.
- Q3. And also confirm are you fresher or experience. So please mention on your resume you are fresher/experienc.
Interview Preparation Tips
- customer support
- customer care
Second one is Basic Knowledge of computer skills like Coding, C plus language.
I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.
(1 Question)
- Q1. What is the experience
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Explain Few Word About Social-media How It is useful To us .. Say In English like A passage Prepare It Like A summary And Discribe
- Ans.
Social media is a powerful tool for communication and networking.
Social media allows us to connect with people all over the world.
It provides a platform for sharing information and ideas.
Businesses can use social media to reach a wider audience and promote their products or services.
Social media can also be used for customer service and support.
It has revolutionized the way we communicate and interact with each other.
- Q2. Tell Something About Online Shopping Share Experiences Based On up online shopping Mode
- Ans.
Online shopping is a convenient way to purchase products and services through the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Online shopping also offers a wider selection of products and services than traditional brick-and-mortar stores.
Some popular online shopping websites include A...
Interview Preparation Tips
I applied via Referral and was interviewed in May 2022. There were 3 interview rounds.
(1 Question)
- Q1. About myself and why do you want to join this organisation.
(1 Question)
- Q1. There were images and question to be followed by 3-4 options in which I have to choose one between them from my perspective.
Interview Preparation Tips
Tech Mahindra Interview FAQs
Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -
The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Customer Service Executive Interview Process
based on 71 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
Customer Service Executive Interview Questions from Similar Companies
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Tech Mahindra Customer Service Executive Reviews and Ratings
based on 818 reviews
Rating in categories
Mumbai
1-6 Yrs
₹ 3.75-4.5 LPA
|
Software Engineer
26.4k
salaries
|  ₹2 L/yr - ₹9.2 L/yr |
|
Senior Software Engineer
21.4k
salaries
| ₹5.5 L/yr - ₹23 L/yr |
|
Technical Lead
11.7k
salaries
| ₹9.5 L/yr - ₹38 L/yr |
|
Associate Software Engineer
5.5k
salaries
| ₹1.8 L/yr - ₹8.2 L/yr |
|
Team Lead
5k
salaries
| ₹5.2 L/yr - ₹17 L/yr |
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