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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Service Executive Interview Questions and Answers
- Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
- Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
- Q3. What are the components of customer satisfaction?
Tech Mahindra Customer Service Executive Interview Experiences
119 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.
(2 Questions)
- Q1. Basic question small introduction
- Q2. Education and tell about your self
Video conference by gmeet or in office round
Interview Preparation Tips
Natural
Belive in your self
First introduce yourself provide basic education info about family and basic question can be ask so fear not just postive believe me you will selected
(1 Question)
- Q1. Child labour, women empowerment , how to handle irated customer
Interview Preparation Tips
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
(7 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. What are your strengths and weaknesses?
- Q7. Tell me about yourself.
Interview Preparation Tips
What people are saying about Tech Mahindra
(1 Question)
- Q1. What is you know about customer service. Tell us about online shopping apps. Are you buying anything from online shopping. If yes ,then how was your experience.
- Ans.
Customer service is about providing assistance and support to customers. Online shopping apps are platforms that allow customers to purchase products and services online.
Customer service involves addressing customer needs and concerns in a timely and effective manner.
Online shopping apps provide convenience and accessibility for customers to shop from anywhere at any time.
My experience with online shopping has been pos...
(1 Question)
- Q1. Chat process with customer
Interview Preparation Tips
Tech Mahindra interview questions for designations
I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.
Interview Preparation Tips
- Customer Service
- call center
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via Company Website and was interviewed in Dec 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your self,what is bpo,what is data entry opetator,what is difference between inigrity and validation ,what is deo, how much a data entry operator earns
- Ans.
I am a customer service executive with knowledge of BPO, data entry operator, integrity and validation. DEO salary varies.
BPO stands for Business Process Outsourcing and involves contracting a third-party service provider to handle non-core business activities.
Data Entry Operator (DEO) is responsible for entering data into a computer system or database.
Integrity refers to the accuracy and consistency of data, while val...
Interview Preparation Tips
Customer Service Executive Jobs at Tech Mahindra
I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Basic questions about your academics and about yourself basically to check communication
- Q2. Tell me something about yourself About graduation and work experience
Interview Preparation Tips
- Communication Skills
- Management
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Asking self information
- Q2. Asking educational information
- Q3. Previous job details and particulars
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Sep 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Introduce your self
- Q2. What are your hobbies.
- Q3. What you know about bpo!
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be delive...
- Q4. Will you able able to work in a rotational shift
- Q5. Do you have a proper internet connection and electricity backup.
- Ans.
Yes, I have a reliable internet connection and electricity backup.
I have a high-speed internet connection with minimal downtime.
I have a backup generator in case of power outages.
I also have a UPS system to ensure uninterrupted power supply during short outages.
Interview Preparation Tips
Tech Mahindra Interview FAQs
Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -
The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Customer Service Executive Interview Process
based on 76 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
Customer Service Executive Interview Questions from Similar Companies
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Tech Mahindra Customer Service Executive Reviews and Ratings
based on 841 reviews
Rating in categories
|
Software Engineer
26.4k
salaries
|  ₹2 L/yr - ₹9.5 L/yr |
|
Senior Software Engineer
21.6k
salaries
| ₹5.5 L/yr - ₹23.5 L/yr |
|
Technical Lead
11.9k
salaries
| ₹9.6 L/yr - ₹38.5 L/yr |
|
Associate Software Engineer
5.7k
salaries
| ₹1.8 L/yr - ₹5.9 L/yr |
|
Team Lead
5.1k
salaries
| ₹5.3 L/yr - ₹17.5 L/yr |
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