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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Support Associate Interview Questions and Answers
- Q1. How can you tackle your customer in real time scenario?
- Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.
- Q3. How would you handle an angry customer?
Tech Mahindra Customer Support Associate Interview Experiences
112 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.
(5 Questions)
- Q1. What is ir strength s
- Ans.
Iam self learner I'm learning from My past mistakes
- Q2. Tell me about ur life
- Q3. What kind of role do u want
- Q4. What is ur qualification
- Q5. Are you intrested ratational shifts
- Ans.
Yes I'm intrested to ratational shifts
Interview Preparation Tips
Communication skills
Convencing with customer
(2 Questions)
- Q1. What's your strength?
- Q2. What's your weakness?
Average, percentage calculation
(3 Questions)
- Q1. Introduce about yourself?
- Q2. Why you are joining this organisation?
- Q3. What's your versant test score?
- Ans.
I scored a 75 on the Versant test.
My Versant test score is 75.
I performed well on the Versant test with a score of 75.
I achieved a score of 75 on the Versant test.
My Versant test score is above average at 75.
(2 Questions)
- Q1. Why you are switching your field?
- Q2. Are you sure you want to join this organisation?
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction and qualification.
- Q2. Tell me about yourself. are you fresher or experienced.
In the client round, the client will chat with you on google chat and you have to resolve the queries of client and provide cx satisfactions.
What people are saying about Tech Mahindra
(2 Questions)
- Q1. What is customer support associate
- Ans.
Customer Support Associate is a professional who provides assistance and guidance to customers regarding products or services.
Provides assistance to customers via phone, email, or chat
Resolves customer complaints and issues in a timely manner
Maintains a positive and helpful attitude towards customers
Possesses strong communication and problem-solving skills
May involve upselling or cross-selling products or services
Examp
- Q2. What is your dailey life routine
Tech Mahindra interview questions for designations
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
Aptitude test related to personality check were there along with different tests
Interview Preparation Tips
- Women empowerment
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.
There were 10 questions on aptitude.Which I had to answer it within 10mins.
(1 Question)
- Q1. Self introduction and my vision towards my future .Why do I wanted to join Techmahindra?
(1 Question)
- Q1. There were some typing test and coding de-coding test.
Customer Support Associate Jobs at Tech Mahindra
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Why you want to join this company ?
- Ans.
I am impressed by the company's commitment to customer satisfaction and innovation.
I admire the company's reputation for excellent customer service.
I am excited about the opportunity to contribute to a team that values innovation.
I believe in the company's mission and values, and want to be a part of that culture.
- Q2. Why should I Hire you ?
- Ans.
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
I have a proven track record of providing excellent customer service in previous roles.
I am a quick learner and can adapt to new situations easily.
I am a team player and work well with others to achieve common goals.
I am empathetic and patient, which helps me effectively resolve customer issues.
I am highly organ...
Tech With Singh
(2 Questions)
- Q1. Self introduction
- Q2. About customer support
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Aug 2023. There were 3 interview rounds.
(4 Questions)
- Q1. Hindi language interview
- Q2. Ans interview Hindi language
- Q3. Question Hindi mein
- Q4. Jo bhi question karne hain hindi mein panch 5
Accounting finance B.Com
Interview Preparation Tips
- Hindi
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Tech Mahindra Customer Support Associate Interview Process
based on 28 interviews in last 1 year
2 Interview rounds
- HR Round 1
- HR Round 2
People are getting interviews through
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Tech Mahindra Customer Support Associate Reviews and Ratings
based on 840 reviews
Rating in categories
Bangalore / Bengaluru
0-2 Yrs
₹ 2-3 LPA
|
Software Engineer
26.3k
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|  ₹2 L/yr - ₹10.7 L/yr |
|
Senior Software Engineer
21.3k
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| ₹5.5 L/yr - ₹22.9 L/yr |
|
Technical Lead
11.6k
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| ₹9.5 L/yr - ₹31.9 L/yr |
|
Associate Software Engineer
5.4k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
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Team Lead
4.9k
salaries
| ₹5.2 L/yr - ₹16.9 L/yr |
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