Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Q1. What is customer support associate
Ans. 
Customer Support Associate is a professional who provides assistance and guidance to customers regarding products or services.
• Provides assistance to customers via phone, email, or chat

• Resolves customer complaints and issues in a timely manner

• Maintains a positive and helpful attitude towards customers

• Possesses strong communication and problem-solving skills

• May involve upselling or cross-selling products or services

• Examp
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Q2. What is your dailey life routine
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Aptitude test related to personality check were there along with different tests

There were 10 questions on aptitude.Which I had to answer it within 10mins.

Q1. Self introduction and my vision towards my future .Why do I wanted to join Techmahindra?
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Q1. There were some typing test and coding de-coding test.
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Q1. Why you want to join this company ?
Ans. 
I am impressed by the company's commitment to customer satisfaction and innovation.
• I admire the company's reputation for excellent customer service.

• I am excited about the opportunity to contribute to a team that values innovation.

• I believe in the company's mission and values, and want to be a part of that culture.
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Q2. Why should I Hire you ?
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have a proven track record of providing excellent customer service in previous roles.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and work well with others to achieve common goals.

• I am empathetic and patient, which helps me effectively resolve customer issues.

• I am highly organ...read more
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Q1. Can you provide an introduction about yourself?
Ans. 
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Ability to remain calm and professional in high-pressure situations

• Received multiple awards for outstanding customer service
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Q2. What is your motivation for wanting to work at Tech Mahindra?
Ans. 
I am motivated to work at Tech Mahindra because of its reputation for innovation, growth opportunities, and positive work culture.
• Tech Mahindra is known for its innovative solutions in the tech industry

• I am excited about the potential for growth and development within the company

• The positive work culture at Tech Mahindra aligns with my values and career goals
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