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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Support Associate Interview Questions and Answers
- Q1. How can you tackle your customer in real time scenario?
- Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.
- Q3. How would you handle an angry customer?
Tech Mahindra Customer Support Associate Interview Experiences
122 interviews found
Anonymous
Selected
I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Can you provide an introduction about yourself?
- Ans.
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Ability to remain calm and professional in high-pressure situations
Received multiple awards for outstanding customer service
- Q2. What is your motivation for wanting to work at Tech Mahindra?
- Ans.
I am motivated to work at Tech Mahindra because of its reputation for innovation, growth opportunities, and positive work culture.
Tech Mahindra is known for its innovative solutions in the tech industry
I am excited about the potential for growth and development within the company
The positive work culture at Tech Mahindra aligns with my values and career goals
Ajay Malik
Selected
I appeared for an interview in Sep 2024.
Questions to evaluate aptitude and proficiency in language.
Sweta Kinnake
Selected
I appeared for an interview in Sep 2024, where I was asked the following questions.
- Q1. What is customer process
- Ans.
The customer process involves steps taken to address customer needs, ensuring satisfaction and loyalty.
1. Identification: Recognizing customer needs through feedback or inquiries. Example: A customer reports a product defect.
2. Engagement: Communicating with the customer to understand their issue. Example: A support agent asks clarifying questions.
3. Resolution: Providing a solution or assistance to the customer. Examp...
- Q2. What is inbound process
- Ans.
An inbound process involves handling incoming customer inquiries and requests through various communication channels.
Typically includes phone calls, emails, and live chats from customers seeking assistance.
Focuses on providing solutions, answering questions, and resolving issues.
Examples include tech support calls, order inquiries, and complaint resolutions.
Involves active listening and effective communication skills t
What people are saying about Tech Mahindra
- Q1. Self introduction
- Q2. Minimum speech in english for 2 minutes
Tech Mahindra interview questions for designations
(2 Questions)
- Q1. Self introduction
- Q2. About customer support
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via LinkedIn and was interviewed in Aug 2023. There were 3 interview rounds.
(4 Questions)
- Q1. Hindi language interview
- Q2. Ans interview Hindi language
- Q3. Question Hindi mein
- Q4. Jo bhi question karne hain hindi mein panch 5
Accounting finance B.Com
Interview Preparation Tips
- Hindi
Customer Support Associate Jobs at Tech Mahindra
(5 Questions)
- Q1. Make sure you get your pay after the training Because I did not get any benefit after completing one month of intensive online training and OJT certification because my documents were not clear but I share...
- Q2. Kindly make sure to share all the documents and get your offer letter because Tech Mahindra will not pay any kind of benefit before issuing the offer letter.
- Q3. No timely response from Tech Mahindra
- Q4. No salary from Tech Mahindra
- Q5. No benefit from Tech Mahindra
Nishitha Nandikanti
(1 Question)
- Q1. What do you know about Google assistant?
- Ans.
Google Assistant is a virtual assistant developed by Google that can engage in two-way conversations, answer questions, make recommendations, and perform tasks.
Google Assistant is available on various devices such as smartphones, smart speakers, and smart displays.
It can help users with tasks like setting reminders, sending messages, playing music, and controlling smart home devices.
Google Assistant uses artificial int...
Skills evaluated in this interview
Selected
I appeared for an interview in Aug 2023.
(2 Questions)
- Q1. Tell Me about youself, educational , family , work experience if you have any
- Q2. Typing speed they will also check and one easy question
(3 Questions)
- Q1. Tell me about yourself
- Q2. Tell something about : Your city or Gende Equality, Social media , Flipkart , any thing they can ask you have to tell it only 1-2 sentence
- Q3. Mock - Call only one moch call , like how you will handle the situation . Only resolution part they will see . Suppose there is delay in delivery case,
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. To talk to customer
- Q2. How would you support costomer
- Ans.
To support customers, I would provide prompt and helpful assistance through various channels.
Respond to customer inquiries and resolve issues in a timely manner
Listen actively and empathetically to understand customer concerns
Offer clear and concise explanations or instructions
Provide personalized solutions based on customer needs
Ensure customer satisfaction by following up on resolved cases
Maintain a positive and prof
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Tech Mahindra Customer Support Associate Interview Process
based on 113 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- One-on-one Round
- HR Round - 2
Customer Support Associate Interview Questions from Similar Companies
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Tech Mahindra Customer Support Associate Reviews and Ratings
based on 915 reviews
Rating in categories
Hyderabad / Secunderabad
1-6 Yrs
₹ 3.75-4.25 LPA
|
Software Engineer
26.4k
salaries
|  ₹2 L/yr - ₹9.5 L/yr |
|
Senior Software Engineer
21.6k
salaries
| ₹5.5 L/yr - ₹23.5 L/yr |
|
Technical Lead
11.9k
salaries
| ₹9.6 L/yr - ₹38.5 L/yr |
|
Associate Software Engineer
5.7k
salaries
| ₹1.8 L/yr - ₹5.9 L/yr |
|
Team Lead
5.1k
salaries
| ₹5.3 L/yr - ₹17.5 L/yr |
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