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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Updated 4 Feb 2025

Top Tech Mahindra Customer Support Associate Interview Questions and Answers

View all 33 questions

Tech Mahindra Customer Support Associate Interview Experiences

115 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Hindi language interview
  • Q2. Ans interview Hindi language
  • Q3. Question Hindi mein
  • Q4. Jo bhi question karne hain hindi mein panch 5
Round 3 - Case Study 

Accounting finance B.Com

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Associate interview:
  • Hindi
Interview preparation tips for other job seekers - B.com Hindi language interview time
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Make sure you get your pay after the training Because I did not get any benefit after completing one month of intensive online training and OJT certification because my documents were not clear but I share...
  • Q2. Kindly make sure to share all the documents and get your offer letter because Tech Mahindra will not pay any kind of benefit before issuing the offer letter.
  • Q3. No timely response from Tech Mahindra
  • Q4. No salary from Tech Mahindra
  • Q5. No benefit from Tech Mahindra

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

Customer Support Associate Interview Questions & Answers

user image Nishitha Nandikanti

posted on 22 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What do you know about Google assistant?
  • Ans. 

    Google Assistant is a virtual assistant developed by Google that can engage in two-way conversations, answer questions, make recommendations, and perform tasks.

    • Google Assistant is available on various devices such as smartphones, smart speakers, and smart displays.

    • It can help users with tasks like setting reminders, sending messages, playing music, and controlling smart home devices.

    • Google Assistant uses artificial int...

  • Answered by AI

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2023.

Round 1 - Operation Round 

(2 Questions)

  • Q1. Tell Me about youself, educational , family , work experience if you have any
  • Q2. Typing speed they will also check and one easy question
Round 2 - Client Interview 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell something about : Your city or Gende Equality, Social media , Flipkart , any thing they can ask you have to tell it only 1-2 sentence
  • Q3. Mock - Call only one moch call , like how you will handle the situation . Only resolution part they will see . Suppose there is delay in delivery case,

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this fraud company

Tech Mahindra interview questions for designations

 Customer Support

 (5)

 Senior Customer Support Associate

 (3)

 Associate Customer Support Executive

 (2)

 Associate Customer Support Engineer

 (1)

 Customer Associate

 (11)

 Support Associate

 (1)

 Customer Support Executive

 (91)

 Customer Support Representative

 (1)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. To talk to customer
  • Q2. How would you support costomer
  • Ans. 

    To support customers, I would provide prompt and helpful assistance through various channels.

    • Respond to customer inquiries and resolve issues in a timely manner

    • Listen actively and empathetically to understand customer concerns

    • Offer clear and concise explanations or instructions

    • Provide personalized solutions based on customer needs

    • Ensure customer satisfaction by following up on resolved cases

    • Maintain a positive and prof

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Are you comfortable to speak Bengali?
  • Q2. Where did you stay?

Customer Support Associate Jobs at Tech Mahindra

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

They asked about own topic

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself Tell about college life Speck 1 min own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and calm
Don't panic
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - HR 

(3 Questions)

  • Q1. What is your memorable day?
  • Q2. What is you last experience?
  • Q3. What do you know about Bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or back-office operations.

    • Companies opt for BPO to focus on core business activities, reduce costs, access specialized skills, and improve efficiency.

    • Popula...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Regarding different projects
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Introduce yourself?
  • Q2. What's inbound and outbound?
  • Ans. 

    Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.

    • Inbound involves responding to customer inquiries, complaints, or requests for assistance.

    • Outbound involves making proactive calls or sending messages to customers for various purposes such as sales, surveys, or follow-ups.

    • Examples: Inbound - answering customer calls; Outb

  • Answered by AI
  • Q3. What did you left your previous job?
Round 2 - Technical 

(6 Questions)

  • Q1. Introduce yourself
  • Q2. What's inbound and outbound
  • Ans. 

    Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.

    • Inbound involves responding to customer inquiries, complaints, or requests for assistance

    • Outbound involves making proactive calls or sending messages to customers for sales, follow-ups, or surveys

    • Examples: Inbound - answering customer calls; Outbound - cold calling potenti

  • Answered by AI
  • Q3. Why did you left your previous job
  • Q4. Tell me about your previous experience
  • Q5. Tell me yesterday, what did you do?
  • Q6. Translation from English to hindi & marathi
  • Ans. 

    Translation of the question into Hindi and Marathi

    • Translate the question into Hindi and Marathi

    • Ensure accuracy and clarity in translation

    • Use appropriate language and cultural context

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.

Skills evaluated in this interview

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Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Support Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Tech Mahindra Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, Customer Service, voice process, Domestic BPO and Communication Skills.
What are the top questions asked in Tech Mahindra Customer Support Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Support Associate interview -

  1. How can you tackle your customer in real time scenar...read more
  2. How would you handle an irated CX and what is the meaning of emotions according...read more
  3. How would you handle an angry custom...read more
How long is the Tech Mahindra Customer Support Associate interview process?

The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Customer Support Associate Interview Process

based on 106 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • One-on-one Round
  • HR Round - 2
View more
Tech Mahindra Customer Support Associate Salary
based on 3.9k salaries
₹0.6 L/yr - ₹6.8 L/yr
6% less than the average Customer Support Associate Salary in India
View more details

Tech Mahindra Customer Support Associate Reviews and Ratings

based on 876 reviews

3.5/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.1

Salary

3.3

Job security

3.3

Company culture

2.8

Promotions

3.1

Work satisfaction

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