AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Tech Mahindra
Compare
Filter interviews by
Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Support Associate Interview Questions and Answers
- Q1. How can you tackle your customer in real time scenario?
- Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.
- Q3. How would you handle an angry customer?
Tech Mahindra Customer Support Associate Interview Experiences
115 interviews found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Aug 2023. There were 3 interview rounds.
(4 Questions)
- Q1. Hindi language interview
- Q2. Ans interview Hindi language
- Q3. Question Hindi mein
- Q4. Jo bhi question karne hain hindi mein panch 5
Accounting finance B.Com
Interview Preparation Tips
- Hindi
(5 Questions)
- Q1. Make sure you get your pay after the training Because I did not get any benefit after completing one month of intensive online training and OJT certification because my documents were not clear but I share...
- Q2. Kindly make sure to share all the documents and get your offer letter because Tech Mahindra will not pay any kind of benefit before issuing the offer letter.
- Q3. No timely response from Tech Mahindra
- Q4. No salary from Tech Mahindra
- Q5. No benefit from Tech Mahindra
Nishitha Nandikanti
(1 Question)
- Q1. What do you know about Google assistant?
- Ans.
Google Assistant is a virtual assistant developed by Google that can engage in two-way conversations, answer questions, make recommendations, and perform tasks.
Google Assistant is available on various devices such as smartphones, smart speakers, and smart displays.
It can help users with tasks like setting reminders, sending messages, playing music, and controlling smart home devices.
Google Assistant uses artificial int...
Skills evaluated in this interview
What people are saying about Tech Mahindra
Selected
I was interviewed in Aug 2023.
(2 Questions)
- Q1. Tell Me about youself, educational , family , work experience if you have any
- Q2. Typing speed they will also check and one easy question
(3 Questions)
- Q1. Tell me about yourself
- Q2. Tell something about : Your city or Gende Equality, Social media , Flipkart , any thing they can ask you have to tell it only 1-2 sentence
- Q3. Mock - Call only one moch call , like how you will handle the situation . Only resolution part they will see . Suppose there is delay in delivery case,
Interview Preparation Tips
Tech Mahindra interview questions for designations
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. To talk to customer
- Q2. How would you support costomer
- Ans.
To support customers, I would provide prompt and helpful assistance through various channels.
Respond to customer inquiries and resolve issues in a timely manner
Listen actively and empathetically to understand customer concerns
Offer clear and concise explanations or instructions
Provide personalized solutions based on customer needs
Ensure customer satisfaction by following up on resolved cases
Maintain a positive and prof
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Are you comfortable to speak Bengali?
- Q2. Where did you stay?
Customer Support Associate Jobs at Tech Mahindra
Selected
I applied via Job Fair and was interviewed in Feb 2024. There were 2 interview rounds.
They asked about own topic
(1 Question)
- Q1. Tell me about yourself Tell about college life Speck 1 min own topic
Interview Preparation Tips
Don't panic
Vikas Saini
I applied via Job Portal
(3 Questions)
- Q1. What is your memorable day?
- Q2. What is you last experience?
- Q3. What do you know about Bpo?
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or back-office operations.
Companies opt for BPO to focus on core business activities, reduce costs, access specialized skills, and improve efficiency.
Popula...
Interview Preparation Tips
(1 Question)
- Q1. Regarding different projects
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Introduce yourself?
- Q2. What's inbound and outbound?
- Ans.
Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.
Inbound involves responding to customer inquiries, complaints, or requests for assistance.
Outbound involves making proactive calls or sending messages to customers for various purposes such as sales, surveys, or follow-ups.
Examples: Inbound - answering customer calls; Outb
- Q3. What did you left your previous job?
(6 Questions)
- Q1. Introduce yourself
- Q2. What's inbound and outbound
- Ans.
Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.
Inbound involves responding to customer inquiries, complaints, or requests for assistance
Outbound involves making proactive calls or sending messages to customers for sales, follow-ups, or surveys
Examples: Inbound - answering customer calls; Outbound - cold calling potenti
- Q3. Why did you left your previous job
- Q4. Tell me about your previous experience
- Q5. Tell me yesterday, what did you do?
- Q6. Translation from English to hindi & marathi
- Ans.
Translation of the question into Hindi and Marathi
Translate the question into Hindi and Marathi
Ensure accuracy and clarity in translation
Use appropriate language and cultural context
Interview Preparation Tips
Skills evaluated in this interview
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Tech Mahindra Interviews By Designations
- Tech Mahindra Software Engineer Interview Questions
- Tech Mahindra Senior Software Engineer Interview Questions
- Tech Mahindra Customer Service Associate Interview Questions
- Tech Mahindra Associate Software Engineer Interview Questions
- Tech Mahindra Customer Support Associate Interview Questions
- Tech Mahindra Customer Service Executive Interview Questions
- Tech Mahindra Customer Care Executive Interview Questions
- Tech Mahindra Software Developer Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Tech Mahindra Customer Support Associate Interview Process
based on 106 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- One-on-one Round
- HR Round - 2
Customer Support Associate Interview Questions from Similar Companies
Fast track your campus placements
Tech Mahindra Customer Support Associate Reviews and Ratings
based on 877 reviews
Rating in categories
|
Software Engineer
26.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Senior Software Engineer
21.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Technical Lead
11.7k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate Software Engineer
5.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
5k
salaries
| ₹0 L/yr - ₹0 L/yr |
Infosys
Cognizant
Accenture
Wipro
- Home >
- Interviews >
- Tech Mahindra Interview Questions >
- Tech Mahindra Customer Support Associate Interview Questions
