Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Q1. To talk to customer
Add your answer
Q2. How would you support costomer
Ans. 
To support customers, I would provide prompt and helpful assistance through various channels.
• Respond to customer inquiries and resolve issues in a timely manner

• Listen actively and empathetically to understand customer concerns

• Offer clear and concise explanations or instructions

• Provide personalized solutions based on customer needs

• Ensure customer satisfaction by following up on resolved cases

• Maintain a positive and prof
Answered by AI
Add your answer

Q1. Are you comfortable to speak Bengali?
Add your answer
Q2. Where did you stay?
Add your answer

They asked about own topic

Q1. Tell me about yourself Tell about college life Speck 1 min own topic
Add your answer

Q1. What is your memorable day?
Add your answer
Q2. What is you last experience?
Add your answer
Q3. What do you know about Bpo?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or back-office operations.

• Companies opt for BPO to focus on core business activities, reduce costs, access specialized skills, and improve efficiency.

• Popula...read more
Answered by AI
Add your answer

Q1. Regarding different projects
Add your answer

Q1. Introduce yourself?
Add your answer
Q2. What's inbound and outbound?
Ans. 
Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.
• Inbound involves responding to customer inquiries, complaints, or requests for assistance.

• Outbound involves making proactive calls or sending messages to customers for various purposes such as sales, surveys, or follow-ups.

• Examples: Inbound - answering customer calls; Outb
Answered by AI
Add your answer
Q3. What did you left your previous job?
Add your answer

Q1. Introduce yourself
Add your answer
Q2. What's inbound and outbound
Ans. 
Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.
• Inbound involves responding to customer inquiries, complaints, or requests for assistance

• Outbound involves making proactive calls or sending messages to customers for sales, follow-ups, or surveys

• Examples: Inbound - answering customer calls; Outbound - cold calling potenti
Answered by AI
Add your answer
Q3. Why did you left your previous job
Add your answer
Q4. Tell me about your previous experience
Add your answer
Q5. Tell me yesterday, what did you do?
Add your answer
Q6. Translation from English to hindi & marathi
Ans. 
Translation of the question into Hindi and Marathi
• Translate the question into Hindi and Marathi

• Ensure accuracy and clarity in translation

• Use appropriate language and cultural context
Answered by AI
Add your answer