Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Q1. Tell me about social media.
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media allows users to share photos, videos, and updates with their network of friends and followers.

• Popular social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Businesses use social media for marketing, customer service, and building brand awarenes...read more
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Q2. What is amazon?
Ans. 
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
• Founded by Jeff Bezos in 1994 as an online bookstore

• Expanded to sell a wide variety of products and services

• Offers Amazon Prime subscription service for fast shipping and streaming content

• Provides cloud computing services through Amazon Web Services (AWS)
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Q3. Tell me about Internet.
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Internet is a global network of interconnected computers and devices that allows communication and sharing of information.
• The Internet is a network of networks, connecting billions of devices worldwide.

• It allows for communication through email, messaging, video calls, etc.

• The Internet enables access to a vast amount of information through websites, search engines, and online databases.

• It supports various services like ...read more
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Q1. Self introduction
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Q2. About csa
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Q1. About communication skills
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Q2. Topic disscussion
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Voice listening,typing

Q1. What is meant by BPO
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.

• Companies often choose BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Exampl...read more
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Q2. Which is more effective: hard work or smart work?
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Both hard work and smart work are important, but a combination of both is the most effective approach.
• Hard work involves putting in a lot of effort and time to achieve a goal, while smart work focuses on finding efficient ways to reach the same goal.

• Combining hard work with smart work can lead to better results as it maximizes productivity and efficiency.

• For example, a customer support associate can work hard by dilige...read more
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Q3. Self introduction
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It is regarding patience.

Questions regarding aptitude like Alphabeticand numerical orders and coding decoding and identifing Relationships etc.,

Q1. 1. Tell me about yourself. 2. Do you have any prior experience? if yes, then why did you left your previous organization. 3. Why do you want to join BPO? 4. What was your last drawn salary?
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Q1. 1. Why do you want to join BPO? 2. What is your weakness and strength? 3. What is your future goal? 4. Where do you want to see yourself after 5 years? 5. Tell 5 points that motivates you to join BPO?
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