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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Support Associate Interview Questions and Answers
- Q1. How can you tackle your customer in real time scenario?
- Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.
- Q3. How would you handle an angry customer?
Tech Mahindra Customer Support Associate Interview Experiences
122 interviews found
I applied via Approached by Company and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me About Your Self
- Q2. Tell me about your Technical Skills
Interview Preparation Tips
Anonymous
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. HR will ask the questions from the resume.
HR will check the communication skills while discussing with Candidates.
(2 Questions)
- Q1. This round will call Operational round. HR will ask several questions.
- Q2. * Tell me about yourself. * why should I hire you? * why you choose this organization?
Interview Preparation Tips
- About yourself
- Memorable moment
- Why this organization
Selected
I appeared for an interview before May 2023.
(2 Questions)
- Q1. Self introduction
- Q2. Asking about stories and education back ground
Interview Preparation Tips
interview is very easily to get a job
everyone should know fluent english communication is mandatory
What people are saying about Tech Mahindra
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.
Normal GD round to test confidence and way of thinking
(2 Questions)
- Q1. Basics of networking? How are routers used
- Ans.
Networking basics include understanding routers, which are devices that forward data packets between computer networks.
Routers are networking devices that connect multiple computer networks together.
They use routing tables to determine the best path for data packets to travel.
Routers operate at the network layer (Layer 3) of the OSI model.
They can be used to create local area networks (LANs) or wide area networks (WANs
- Q2. Type of network? Fibreoptics vsold copper wires
- Ans.
Fibre optics offer faster and more reliable data transmission compared to old copper wires.
Fibre optics use light signals to transmit data, resulting in faster speeds and less signal degradation over long distances.
Old copper wires use electrical signals, which can be affected by interference and distance limitations.
Fibre optics are commonly used in high-speed internet connections and telecommunications networks.
Coppe...
(1 Question)
- Q1. Salary Discussion. Willing to relocate and why
Skills evaluated in this interview
Tech Mahindra interview questions for designations
I applied via AmbitionBox and was interviewed in Jun 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Introduction with yourself
- Q2. Why you left your previous job
- Q3. What is last job role
- Q4. What is salary expectations
- Q5. What is CX care'excutive
- Ans.
CX care executive is a customer support professional who provides assistance and resolves issues related to customer experience.
CX care executive is responsible for ensuring customer satisfaction and loyalty.
They handle customer queries, complaints, and feedback through various channels like phone, email, chat, etc.
They work towards improving the overall customer experience by identifying areas of improvement and sugge...
Basic knowledge test
Interview Preparation Tips
- Social Media
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. It was easy to go
- Q2. Basic information about job and qualifications
Interview Preparation Tips
Customer Support Associate Jobs at Tech Mahindra
Selected
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me something about your self Why you want to join tech Mahindra What do think about customer care
- Q2. Why i hire you Where do you see yourself in next 5 year
Interview Preparation Tips
Selected
I applied via Hirect and was interviewed before Aug 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Why you want to switch
(3 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me something about you state
- Q3. Do you how ecommerce company works
Interview Preparation Tips
- Communication Skills
I applied via Referral and was interviewed in Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Speak for one minute about your favorite color.
- Q2. Different between empathy and sympathy
- Ans.
Empathy is feeling what someone else is feeling, while sympathy is feeling sorry for someone else's feelings.
Empathy is putting yourself in someone else's shoes and experiencing their emotions
Sympathy is acknowledging someone else's emotions and feeling sorry for them
Empathy is more active and involves understanding and sharing the emotions of others
Sympathy is more passive and involves acknowledging the emotions of ot...
Interview Preparation Tips
- empathy
- Sympathy
- Communication Skills
(1 Question)
- Q1. Always try to give your introduction powerfull.
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Tech Mahindra Customer Support Associate Interview Process
based on 113 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- One-on-one Round
- HR Round - 2
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Tech Mahindra Customer Support Associate Reviews and Ratings
based on 915 reviews
Rating in categories
Hyderabad / Secunderabad
1-6 Yrs
₹ 3.75-4.25 LPA
|
Software Engineer
26.4k
salaries
|  ₹2 L/yr - ₹9.5 L/yr |
|
Senior Software Engineer
21.6k
salaries
| ₹5.5 L/yr - ₹23.5 L/yr |
|
Technical Lead
11.9k
salaries
| ₹9.6 L/yr - ₹38.5 L/yr |
|
Associate Software Engineer
5.7k
salaries
| ₹1.8 L/yr - ₹5.9 L/yr |
|
Team Lead
5.1k
salaries
| ₹5.3 L/yr - ₹17.5 L/yr |
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