300+ Tech Mahindra Customer Support Associate Interview Questions & Answers | Complete Prep Guide 2025

Top Tech Mahindra Customer Support Associate Interview Questions and Answers

Q1. How can you tackle your customer in real time scenario?

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Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.

View answers (8)
Q3. How would you handle an angry customer?

View answers (6)

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Tech Mahindra Customer Support Associate Interview Experiences

116 interviews found

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 29 Jan 2022

I applied via Naukri.com and was interviewed in Jan 2022. There was 1 interview round.

Interview Questionnaire

7 Questions

Q1. Good play skills

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Q2. Work from home job provide

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Q3. Complete effect for work

Ans.

The complete effect of work is the overall impact it has on the company, customers, and employees.

Work should positively impact the company's bottom line
Work should improve customer satisfaction and loyalty
Work should create a positive work environment for employees
Work should contribute to the company's overall mission and goals

Answered by AI

Add your answer

Q4. Company time maintes

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Q5. Are you comfortable work

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Q6. Tech Mahindra company accept

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Q7. Company was to good

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Interview Preparation Tips

Interview preparation tips for other job seekers - Are you comfortable work what is the difference between call you understand by everyone name afew objective

Customer Support Associate Interview Questions & Answers

khushu Pardeshi

posted on 19 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(5 Questions)

Q1. Introduce yourself

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Q2. Family background

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Q3. Why you want to join us ?

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Q4. What is your hobbies ?

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Q5. Salary expectation

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 17 Jul 2022

I applied via AmbitionBox and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about your self?

Ans. Hai sir /myadam first of all thanks to you for giving me good opportunities to introduce myself. My name is samir khandu jadhar am from pune Maharashtra. I have completed my 12th and study her graduation Ty B. Com I have no experience because am fresher.

Answered Anonymously

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Interview Preparation Tips

Interview preparation tips for other job seekers - It is best website for looking for all tipe job are avelable and he is a best work from home jobs nice website

What people are saying about Tech Mahindra

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a senior associate

Need Suggestions on Job Offers

Hi Everyone, I am currently working at Accenture as a Consultant with a fixed CTC of 10.70 LPA. I have received offers for a senior position from bo... read more

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Customer Support Associate Interview Questions & Answers

Anonymous

posted on 5 Sep 2022

I applied via Referral and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. How u spend your yesterday ? Ur strengh / weakness

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , be positive dont let anyone put u down . They see ur communication skills and confidence level

Customer Support Associate Interview Questions & Answers

posted on 28 Nov 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - HR

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. Difference between empthy and sympathy?

Ans.

Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or pity for others.

Empathy is the ability to put oneself in someone else's shoes and understand their emotions.
Sympathy is feeling sorry for someone or showing compassion towards their situation.
Empathy involves actively listening and validating someone's feelings.
Sympathy often involves offering comfort or support to some...

Answered by AI

Add your answer

Q3. How to handle a irritate customer?

Ans.

To handle an irritated customer, listen actively, empathize, apologize, offer a solution, and follow up.

Listen actively to the customer's concerns without interrupting.
Empathize with the customer's frustration and acknowledge their feelings.
Apologize sincerely for any inconvenience caused.
Offer a solution or options to resolve the issue.
Follow up with the customer to ensure their satisfaction.

Answered by AI

Add your answer

Round 2 - HR

(2 Questions)

Q1. Introduce yourself

Add your answer

Q2. Memorable day in your life

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident

Get interview-ready with Top Tech Mahindra Interview Questions

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 9 Mar 2022

Round 1 - HR

(4 Questions)

Q1. Share details of your previous job.

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Q2. Where do you see yourself in 5 years?

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Q3. What are your strengths and weaknesses?

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Q4. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident about your answers. And say your self that this job belong to you. You are just approaching to it to get this job.

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 12 Feb 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself.

Add your answer

Q2. Tell me the last project u have done?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There are Basically 2 Round s of interview
-Video conference Round on which you will brief about yourself Nd u must have to show excellent communication skills for the job role.
- Typing Test on this round they Clearly checked about The typing speed with atleast 30 WPM.

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 12 Feb 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself.

Add your answer

Q2. Tell me the last project u have done?

Add your answer

Interview Preparation Tips

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 1 Jan 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(5 Questions)

Q1. Tell me Something about yourself

Add your answer

Q2. Do you have any knowledge of telecom Industry?

Add your answer

Q3. What are your short term and long terms goals?

Add your answer

Q4. Where you see yourself in next 5 years?

Add your answer

Q5. Are comfortable with night shift?

Add your answer

Round 3 - One-on-one

(3 Questions)

Q1. What are your strengths and weaknesses

Add your answer

Q2. Who is your role model and why

Add your answer

Q3. Can you please breif me about any recent topics news that you heard or read

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and try to answer everything with positive anwser

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 8 Nov 2021

I applied via Walk-in and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. *introduce yourself

Add your answer

Q2. *speak about any general topic

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's quite easy only ....

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Support Associate interview?

Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, One-on-one Round and Resume Shortlist.

How to prepare for Tech Mahindra Customer Support Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, Customer Service, voice process, Domestic BPO and Communication Skills.

What are the top questions asked in Tech Mahindra Customer Support Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Support Associate interview -

How can you tackle your customer in real time scenar...read more
How would you handle an irated CX and what is the meaning of emotions according...read more
How would you handle an angry custom...read more

How long is the Tech Mahindra Customer Support Associate interview process?

The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Interviews By Designations

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Tech Mahindra Customer Support Associate Interview Process

based on 107 interviews

4 Interview rounds

Resume Shortlist Round
HR Round - 1
One-on-one Round
HR Round - 2

Anonymously discuss salaries, work culture, and many more

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Tech Mahindra Customer Support Associate Salary

based on 3.9k salaries

₹0.6 L/yr - ₹6.8 L/yr

6% less than the average Customer Support Associate Salary in India

View more details

Tech Mahindra Salaries in India

Software Engineer 26.3k salaries	₹2 L/yr - ₹9.3 L/yr
Senior Software Engineer 21.4k salaries	₹5.5 L/yr - ₹23 L/yr
Technical Lead 11.7k salaries	₹9.5 L/yr - ₹32 L/yr
Associate Software Engineer 5.5k salaries	₹1.8 L/yr - ₹8.2 L/yr
Team Lead 5k salaries	₹5.2 L/yr - ₹17 L/yr