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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips
Updated
3 Dec 2024
Top Tech Mahindra Customer Support Associate Interview Questions and Answers
- Q1. How can you tackle your customer in real time scenario?
- Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.
- Q3. How would you handle an angry customer?
111 Tech Mahindra Customer Support Associate Interview Experiences
317 questions found
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Anonymous
1 Interview Round
1
HR Round (4 Questions)
- Q1. Share details of your previous job. Add Answer
- Q2. Where do you see yourself in 5 years? Add Answer
- Q3. What are your strengths and weaknesses? Add Answer
- Q4. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be confident about your answers. And say your self that this job belong to you. You are just approaching to it to get this job.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me about yourself. View Answers (1)
- Q2. Tell me the last project u have done? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - There are Basically 2 Round s of interview
-Video conference Round on which you will brief about yourself Nd u must have to show excellent communication skills for the job role.
- Typing Test on this round they Clearly checked about The typing speed with atleast 30 WPM.
-Video conference Round on which you will brief about yourself Nd u must have to show excellent communication skills for the job role.
- Typing Test on this round they Clearly checked about The typing speed with atleast 30 WPM.
Get interview-ready with top interview questions
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me about yourself. Add Answer
- Q2. Tell me the last project u have done? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - There are Basically 2 Round s of interview
-Video conference Round on which you will brief about yourself Nd u must have to show excellent communication skills for the job role.
- Typing Test on this round they Clearly checked about The typing speed with atleast 30 WPM.
-Video conference Round on which you will brief about yourself Nd u must have to show excellent communication skills for the job role.
- Typing Test on this round they Clearly checked about The typing speed with atleast 30 WPM.
What people are saying about Tech Mahindra
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a junior engineer - quality assurance
1w (edited)
Offered Salary & Open Scopes at Tech Mahindra Ahmedabad
Recently I was affected by the layoff and looking for a Quality Assurance role. After 2.6 years experience I'm being offered 5.5 LPA at Ahmedabad location in Tech Mahindra.
What's the best I can get in the current situation?
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Ask anonymously on communities.
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Jan 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (5 Questions)
- Q1. Tell me Something about yourself Add Answer
- Q2. Do you have any knowledge of telecom Industry? Add Answer
- Q3. What are your short term and long terms goals? Add Answer
- Q4. Where you see yourself in next 5 years? Add Answer
- Q5. Are comfortable with night shift? Add Answer
3
One-on-one Round (3 Questions)
- Q1. What are your strengths and weaknesses Add Answer
- Q2. Who is your role model and why Add Answer
- Q3. Can you please breif me about any recent topics news that you heard or read Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and try to answer everything with positive anwser
Tech Mahindra interview questions for designations
I applied via Walk-in and was interviewed in Oct 2021.
1 Interview Round
Interview Questions
- Q1. *introduce yourself
Add Answer
- Q2. *speak about any general topic
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It's quite easy only ....
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before May 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Speak in English and Hindi?
How was your day? View Answers (2)
- Q2. How are you today? View Answers (1)
Customer Support Associate Jobs at Tech Mahindra
I applied via Naukri.com and was interviewed in Aug 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
HR Round (8 Questions)
- Q1. What is your family background? View Answers (7)
- Q2. Share details of your previous job. Add Answer
- Q3. Why are you looking for a change? View Answers (1)
- Q4. Where do you see yourself in 5 years? View Answers (2)
- Q5. What are your strengths and weaknesses? View Answers (1)
- Q6. Tell me about yourself. Add Answer
- Q7. What are your salary expectations? View Answers (1)
- Q8. Why should we hire you? View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Communication skills are checked nothing more than that
Be confident while speaking
Be confident while speaking
I applied via Naukri.com and was interviewed in Jul 2021.
3 Interview Rounds
Interview Questions
- Q1. 1. About myself
View Answers (1)
- Q2. 2. What is women empowerment
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - We should be confident with politeness.
I applied via Naukri.com and was interviewed before Sep 2021.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. What's your name? how much education do you have? are you good at English and Hindi? View Answers (7)
Interview Preparation Tips
Interview preparation tips for other job seekers - the worst job one can have, continuous overtime for 10+ hrs not realise that you are told to do. when you have not done calls according to system issue they don't make you count that its their fault but instead pay you nothing for that day. also if you are working their you'll not be promoted if you have bad survey even though the count of negative survey would mostly be the result of company policy to deny customer. you are considered only an active employ if you do have good survey.
pros-it was work from home.
Cons-so tl tried to get update on for every small thing from going washroom to break taking every related task. you cannot take break without permission of tl and he will give when there would less or no call flow.
a big thing that company does not entertain leaves they make you login even if you are travelling or even if you are sick.
they make you work on whole week and craft your week off according to their policies not when you need that no matter what you wanted off for and how badly you were looking for it.
if more than 2-3people are login they will ask yo login even on your off for the 8 hr.
they give you the review that you are getting improved and when my tl told that I received mail on 19 th march we do not need you any more because customer are unable to satisfy from you. because here my tl made me secretly work fr 19 days to his salary but I got option from hr: either to resign or either I'll be fired.
full of liers and disgusting policies that will make customers give us 3 star rating.
"please do not apply for the job I repeat please don't do this to your career life''.
pros-it was work from home.
Cons-so tl tried to get update on for every small thing from going washroom to break taking every related task. you cannot take break without permission of tl and he will give when there would less or no call flow.
a big thing that company does not entertain leaves they make you login even if you are travelling or even if you are sick.
they make you work on whole week and craft your week off according to their policies not when you need that no matter what you wanted off for and how badly you were looking for it.
if more than 2-3people are login they will ask yo login even on your off for the 8 hr.
they give you the review that you are getting improved and when my tl told that I received mail on 19 th march we do not need you any more because customer are unable to satisfy from you. because here my tl made me secretly work fr 19 days to his salary but I got option from hr: either to resign or either I'll be fired.
full of liers and disgusting policies that will make customers give us 3 star rating.
"please do not apply for the job I repeat please don't do this to your career life''.
Interview Questions
- Q1. Introduction
Add Answer
- Q2. Roles and responsibilities in previous company
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't provide hypothetical answers
Tech Mahindra Interview FAQs
How many rounds are there in Tech Mahindra Customer Support Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, Customer Service, voice process, Domestic BPO and Communication Skills.
What are the top questions asked in Tech Mahindra Customer Support Associate interview?
How long is the Tech Mahindra Customer Support Associate interview process?
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Process at Tech Mahindra Customer Support Associate
based on 28 interviews in last 1 year
2 Interview rounds
- HR Round 1
- HR Round 2
View more
People are getting interviews through
based on 87 Tech Mahindra interviews
Job Portal
WalkIn
Referral
Company Website
Recruitment Consultant
52%
20%
14%
3%
2%
9% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
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Tech Mahindra Customer Support Associate Reviews and Ratings
based on 822 reviews
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