Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Q1. Tell me About Your Self
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Q2. Tell me about your Technical Skills
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Q1. Self introduction
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Q2. Asking about stories and education back ground
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Q1. Introduction with yourself
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Q2. Why you left your previous job
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Q3. What is last job role
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Q4. What is salary expectations
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Q5. What is CX care'excutive
Ans. 
CX care executive is a customer support professional who provides assistance and resolves issues related to customer experience.
• CX care executive is responsible for ensuring customer satisfaction and loyalty.

• They handle customer queries, complaints, and feedback through various channels like phone, email, chat, etc.

• They work towards improving the overall customer experience by identifying areas of improvement and sugge...read more
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Basic knowledge test

Normal GD round to test confidence and way of thinking

Q1. Basics of networking? How are routers used
Ans. 
Networking basics include understanding routers, which are devices that forward data packets between computer networks.
• Routers are networking devices that connect multiple computer networks together.

• They use routing tables to determine the best path for data packets to travel.

• Routers operate at the network layer (Layer 3) of the OSI model.

• They can be used to create local area networks (LANs) or wide area networks (WANs
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Q2. Type of network? Fibreoptics vsold copper wires
Ans. 
Fibre optics offer faster and more reliable data transmission compared to old copper wires.
• Fibre optics use light signals to transmit data, resulting in faster speeds and less signal degradation over long distances.

• Old copper wires use electrical signals, which can be affected by interference and distance limitations.

• Fibre optics are commonly used in high-speed internet connections and telecommunications networks.

• Coppe...read more
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Q1. Salary Discussion. Willing to relocate and why
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Q1. It was easy to go
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Q2. Basic information about job and qualifications
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Q1. Tell me something about your self Why you want to join tech Mahindra What do think about customer care
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Q2. Why i hire you Where do you see yourself in next 5 year
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