300+ Tech Mahindra Customer Support Associate Interview Questions & Answers | Complete Prep Guide 2025

Top Tech Mahindra Customer Support Associate Interview Questions and Answers

Q1. How can you tackle your customer in real time scenario?

View answers (33)
Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.

View answers (8)
Q3. How would you handle an angry customer?

View answers (6)

View all 33 questions

Tech Mahindra Customer Support Associate Interview Experiences

115 interviews found

Customer Support Associate Interview Questions & Answers

UDAYA KUMAR

posted on 2 Sep 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Self introduction

Add your answer

Q2. Previous work experience

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They saying tech mahindra is big brand and employee gives a dedication work but poor salary and they own rectify the problems only we have to work work work that's all..

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 10 Mar 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. They talk to you as a customer. And see your English speaking skills.

Add your answer

Q2. There is no interview question.

Add your answer

Round 3 - Solving the problem of customer.

(1 Question)

Q1. They will give you the customer problem to solve.

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Associate interview:

Fluent in English, Hindi
Know something about the company
Always be punctual
Attentive

Interview preparation tips for other job seekers - Always work properly. Never be in hurry of work completion. Always listen to your teammates, teachers. Never bring ZTP, always get customers 5stars rating while solving their problems.

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 2 Nov 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Be confident and consistent to whatever questions asked

Add your answer

Round 3 - HR

(1 Question)

Q1. You can always bargain for the package.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not opt for Tech Mahindra Customer Service Centre. Worst to work for

What people are saying about Tech Mahindra

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an associate software engineer

6d (edited)

Advice for freshers joining as ASE

Join here only if you want to stay on bench for a year and expect termination. Believe me, you will never get any projects. If you have some luck left, you will be allocated to ENS projects (neither growth nor job security). Forget of working in soft... read more

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Customer Support Associate Interview Questions & Answers

Anonymous

posted on 12 Feb 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Why do u want job

Add your answer

Q2. Why your changing your core branch

Add your answer

Q3. Tell me about yourself Introduction

Add your answer

Round 3 - Technical

(1 Question)

Q1. No technical questions are asked

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for freshers who wants immediately job and pay there own bills and it is office job no wfh

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 10 Jan 2025

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Speak on how you survived lockdown

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and fluent enough with clarity in your answers

Get interview-ready with Top Tech Mahindra Interview Questions

Customer Support Associate Interview Questions & Answers

Ram Krishna

posted on 18 Aug 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Self introduction

Add your answer

Round 3 - Technical

(1 Question)

Q1. Technical and communication

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. Project manager interaction

Add your answer

Customer Support Associate Jobs at Tech Mahindra

View all

WFO-Voice Process-Customer Support Associate (CSA)

Kolkata

0-1 Yrs

₹ 1.75-2 LPA

Tech Mahindra is hiring For Domestic Customer Support Associate (DD)

Kolkata

0-5 Yrs

₹ 1.75-2.5 LPA

Tech Mahindra is hiring For Domestic Customer Support Associate

Kolkata

0-5 Yrs

₹ 1.75-2.5 LPA

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 30 May 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Hirect and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. They asked me about my knowledge regarding the BPO sector

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Basic questions like why I want to join this company & in this role. Basically they tested my communication skills

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident & work on your communication skills before going for the interview

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 7 Jun 2023

Interview experience

Good

Difficulty level

Process Duration

Result

I applied via Recruitment Consulltant

Round 1 - HR

(1 Question)

Q1. Self introduction and some other basic question

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Why do you want to join our company?

Add your answer

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 6 Nov 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Telephonic Call

(2 Questions)

Q1. Normal questions, like Self introduction, Describe your locality etc.

Add your answer

Q2. Tell us a story of your school day memory,childhood story.

Add your answer

Round 3 - Behavioral

(1 Question)

Q1. Related about the projet..

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - But be careful before joing , because there was many changes happend after joining.

Customer Support Associate Interview Questions & Answers

posted on 4 Sep 2022

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(6 Questions)

Q1. What timing's work not night shift

View 6 more answers

Q2. What's is the benefits this company

Ans.

Our company offers a range of benefits to its employees.

Competitive salary and compensation packages
Health and wellness programs
Opportunities for career growth and development
Flexible work schedules
Employee discounts and perks
Collaborative and inclusive work environment

Answered by AI

View 1 more answer

Q3. Good work۔ Good salary

Add your answer

Q4. What's are your salary expectation

Ans.

I am open to discussing salary based on the responsibilities and requirements of the position.

I believe that fair compensation is important for the value I bring to the role.
I am flexible and willing to negotiate based on the overall package offered.
I am more interested in finding the right fit and opportunity for growth rather than a specific salary number.
I have researched the market rates for similar positions to ha

Answered by AI

View 2 more answers

Q5. Why do we need to hire you۔

Ans.

I am highly skilled in customer support and have a strong track record of resolving issues effectively and providing exceptional service.

I have extensive experience in customer support roles, including handling complex customer inquiries and complaints.
I possess excellent communication skills, both verbal and written, which allows me to effectively communicate with customers and understand their needs.
I am a quick lear...

Answered by AI

View 2 more answers

Q6. What is your strength

Ans.

My strength is my ability to empathize with customers and provide personalized support.

Strong communication skills
Active listening
Empathy
Problem-solving
Patience
Adaptability
Product knowledge

Answered by AI

View 1 more answer

Round 3 - Assignment

This are good company

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer support associate. And customer service۔ data entry typing

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Support Associate interview?

Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, One-on-one Round and Resume Shortlist.

How to prepare for Tech Mahindra Customer Support Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, Customer Service, voice process, Domestic BPO and Communication Skills.

What are the top questions asked in Tech Mahindra Customer Support Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Support Associate interview -

How can you tackle your customer in real time scenar...read more
How would you handle an irated CX and what is the meaning of emotions according...read more
How would you handle an angry custom...read more

How long is the Tech Mahindra Customer Support Associate interview process?

The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Customer Support Associate Interview Process

based on 106 interviews

4 Interview rounds

Resume Shortlist Round
HR Round - 1
One-on-one Round
HR Round - 2

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Tech Mahindra Customer Support Associate Salary

based on 3.9k salaries

₹0.6 L/yr - ₹6.8 L/yr

6% less than the average Customer Support Associate Salary in India

View more details

Customer Support Associate Jobs at Tech Mahindra

WFO-Voice Process-Customer Support Associate (CSA)

Kolkata

0-1 Yrs

₹ 1.75-2 LPA

Tech Mahindra is hiring For Domestic Customer Support Associate (DD)

Kolkata

0-5 Yrs

₹ 1.75-2.5 LPA

Tech Mahindra is hiring For Domestic Customer Support Associate

Kolkata

0-5 Yrs

₹ 1.75-2.5 LPA

Explore more jobs

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