Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Q1. Tell me something about yourself
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Q2. Tell me something about cricket in English as well as Hindi language for 2 minutes each
Ans. 
Cricket is a popular sport played worldwide with a rich history and diverse culture.
• Cricket originated in England in the 16th century and has since spread to many countries.

• It is a bat-and-ball game played between two teams of eleven players each.

• The objective is to score more runs than the opposing team while taking turns to bat and bowl.

• Cricket has many formats including Test, One Day International, and Twenty20.

• Indi...read more
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Q1. Tell me something about yourself
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Q2. Memorable day in your life
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Q1. Favourite personality
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Q2. Poverty situation in India
Ans. 
Poverty is a major issue in India with a large percentage of the population living below the poverty line.
• India has a poverty rate of around 21.9% as of 2020

• Poverty is more prevalent in rural areas than in urban areas

• Lack of access to education, healthcare, and basic amenities contribute to the poverty situation

• Government initiatives like the National Rural Employment Guarantee Act (NREGA) and Pradhan Mantri Jan Dhan Y
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Q1. Child labour in India
Ans. 
Child labour is a prevalent issue in India.
• India has the highest number of child labourers in the world.

• Children are often forced to work in hazardous conditions.

• Lack of education and poverty are major factors contributing to child labour.

• The Indian government has implemented laws to combat child labour, but enforcement is weak.

• Industries such as textiles, agriculture, and mining are known to employ child labourers.
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Q2. Bpo what do u know about it
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Q1. Difference between online and offline shopping
Ans. 
Online shopping is convenient and offers a wider range of products, while offline shopping allows for physical inspection and immediate gratification.
• Online shopping can be done from anywhere with an internet connection.

• Offline shopping allows for physical inspection of products before purchase.

• Online shopping offers a wider range of products and often better prices.

• Offline shopping allows for immediate gratification a...read more
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Q1. How would you handle an irated CX and what is the meaning of emotions according to you ?.
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Q1. Tell me about yourself
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Q1. In this round, HR will just brief you about the company, shift timings, payout and additional information to confirm if you wish to proceed further.
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Q2. Are you okay with rotational shifts including weekends? Okay with the package and incentives structures?
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Q1. These will be general questions to check confidence and basic communication. Say something about yourself, past current work experience, and questions on interests and hobbies. Speak for 2 minutes on any t...read more
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Q1. Voice and accent test on software or apps or telephony, typing test, ms office skills or any other data management, written questions and answers for actual data analytical and browsing skills.
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Q1. Final round with the process manager or team lead, who will test the actual skills required for any particular process. Questions like sell me this pen, iPhone, etc. Or mock call with real-time scenarios t...read more
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Q1. Tell me something about yourself.
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Q2. Tell me about your hometown.
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Q1. Tell me something about yourself.
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Q2. Tell me about a place where you have recently traveled.
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Q1. Why do you want to join BPO?
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Q2. How would you handle an angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's concerns

• Empathize with their situation and apologize for any inconvenience

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their satisfaction
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Q3. Tell me something about social media speak for at least 2 to 4 minutes first in English than Hindi.
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Q4. Tell me something about books.
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Q1. How I spent my time during lockdown period
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Q2. They will ask you about your academic experience if you are fresher and past working experience if experienced
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Situation based questions will be asked.

Q1. Brief description of your self
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