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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Support Associate Interview Questions and Answers
- Q1. How can you tackle your customer in real time scenario?
- Q2. How would you handle an irated CX and what is the meaning of emotions according to you ?.
- Q3. How would you handle an angry customer?
Tech Mahindra Customer Support Associate Interview Experiences
115 interviews found
Anonymous
I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. How can you tackle your customer in real time scenario?
- Q2. She was checking my confidence level ?
- Q3. My perfection
Interview Preparation Tips
Selected
I was interviewed in Dec 2024.
English,typing, reasoning
Regarding customer support process based questions
(2 Questions)
- Q1. Tell me something about your self?
- Ans.
I am a dedicated and empathetic individual with a passion for helping others.
I have a background in customer service, where I have honed my communication and problem-solving skills.
I am a good listener and strive to understand the needs of others before offering solutions.
I am a team player and enjoy collaborating with colleagues to provide the best possible support to customers.
- Q2. Where do you see your self in next 5 years?
- Ans.
In the next 5 years, I see myself growing within the company, taking on more responsibilities, and possibly moving into a leadership role.
Continuing to improve my customer support skills through training and experience
Seeking opportunities for advancement within the company
Developing leadership qualities by taking on additional responsibilities
Building strong relationships with colleagues and customers
(1 Question)
- Q1. Why should we hire you ?
- Ans.
I am a dedicated and motivated individual with a strong passion for web development.
I have completed relevant coursework in web development and have hands-on experience with HTML, CSS, and JavaScript.
I have successfully completed several web development projects, including a responsive website for a local business.
I am a quick learner and always eager to expand my skills and knowledge in the field of web development.
Interview Preparation Tips
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.
(5 Questions)
- Q1. What is ir strength s
- Ans.
Iam self learner I'm learning from My past mistakes
- Q2. Tell me about ur life
- Q3. What kind of role do u want
- Q4. What is ur qualification
- Q5. Are you intrested ratational shifts
- Ans.
Yes I'm intrested to ratational shifts
Interview Preparation Tips
Communication skills
Convencing with customer
What people are saying about Tech Mahindra
(2 Questions)
- Q1. What's your strength?
- Q2. What's your weakness?
Average, percentage calculation
(3 Questions)
- Q1. Introduce about yourself?
- Q2. Why you are joining this organisation?
- Q3. What's your versant test score?
- Ans.
I scored a 75 on the Versant test.
My Versant test score is 75.
I performed well on the Versant test with a score of 75.
I achieved a score of 75 on the Versant test.
My Versant test score is above average at 75.
(2 Questions)
- Q1. Why you are switching your field?
- Q2. Are you sure you want to join this organisation?
Interview Preparation Tips
Tech Mahindra interview questions for designations
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction and qualification.
- Q2. Tell me about yourself. are you fresher or experienced.
In the client round, the client will chat with you on google chat and you have to resolve the queries of client and provide cx satisfactions.
Get interview-ready with Top Tech Mahindra Interview Questions
(2 Questions)
- Q1. What is customer support associate
- Ans.
Customer Support Associate is a professional who provides assistance and guidance to customers regarding products or services.
Provides assistance to customers via phone, email, or chat
Resolves customer complaints and issues in a timely manner
Maintains a positive and helpful attitude towards customers
Possesses strong communication and problem-solving skills
May involve upselling or cross-selling products or services
Examp
- Q2. What is your dailey life routine
Customer Support Associate Jobs at Tech Mahindra
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
Aptitude test related to personality check were there along with different tests
Interview Preparation Tips
- Women empowerment
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.
There were 10 questions on aptitude.Which I had to answer it within 10mins.
(1 Question)
- Q1. Self introduction and my vision towards my future .Why do I wanted to join Techmahindra?
(1 Question)
- Q1. There were some typing test and coding de-coding test.
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Why you want to join this company ?
- Ans.
I am impressed by the company's commitment to customer satisfaction and innovation.
I admire the company's reputation for excellent customer service.
I am excited about the opportunity to contribute to a team that values innovation.
I believe in the company's mission and values, and want to be a part of that culture.
- Q2. Why should I Hire you ?
- Ans.
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
I have a proven track record of providing excellent customer service in previous roles.
I am a quick learner and can adapt to new situations easily.
I am a team player and work well with others to achieve common goals.
I am empathetic and patient, which helps me effectively resolve customer issues.
I am highly organ...
Selected
I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Can you provide an introduction about yourself?
- Ans.
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Ability to remain calm and professional in high-pressure situations
Received multiple awards for outstanding customer service
- Q2. What is your motivation for wanting to work at Tech Mahindra?
- Ans.
I am motivated to work at Tech Mahindra because of its reputation for innovation, growth opportunities, and positive work culture.
Tech Mahindra is known for its innovative solutions in the tech industry
I am excited about the potential for growth and development within the company
The positive work culture at Tech Mahindra aligns with my values and career goals
(2 Questions)
- Q1. Self introduction
- Q2. About customer support
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
- Tech Mahindra Software Engineer Interview Questions
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- Tech Mahindra Customer Support Associate Interview Questions
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Interview Questions for Popular Designations
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Tech Mahindra Customer Support Associate Interview Process
based on 105 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- One-on-one Round
- HR Round - 2
Customer Support Associate Interview Questions from Similar Companies
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Tech Mahindra Customer Support Associate Reviews and Ratings
based on 876 reviews
Rating in categories
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