Tech Mahindra Technical Support Associate Interview Questions, Process, and Tips

Q1. What do you think of the role
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Q1. Tell me about yourself
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About yourself, educational qualification

Q1. About yourself professional career
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Q2. In which specialization you completed MBA?
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Q3. About your MBA project
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Q1. About yourself,about company ,your expectations,why you choosed our company
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Q1. One topic given and you have to write on this topic
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Q1. Self-introduction, Previous Work experience if there is any, Educational qualification and Projects& Assignments which you worked in college days, Details that are mentioned on your Resume, and General qu...read more
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Q2. General Topics like What is your Favorite Color? Why it is your favorite color ?, what is your Favorite Movie, or Last Movie you have watched,? Who is your Role model? Explain or speak for a few minutes a...read more
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Q3. Are u okay with the night shifts?
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Q4. Who is your Role Model? A few words about Role Model?
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Q5. What is your favorite Movie & Why is it your favorite Movie?
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Q1. Self Introduction and How long would you work if I give this opportunity to you?
Ans. 
I am a dedicated and experienced technical support professional looking for an opportunity to contribute my skills and knowledge to your team. I am committed to working long-term with your company.
• I have over 5 years of experience in technical support roles, including troubleshooting hardware and software issues for customers.

• I am proficient in various operating systems and software applications, with a strong ability ...read more
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Q2. Are u okay with Shifts Timing and all & Salary discussion
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Q1. Mock call is taken
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Q1. Tell me about past work experience
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Q1. Did you ever work for a virtual or remote machine?
Ans. 
Yes, I have worked with virtual and remote machines.
• I have experience working with virtual machines such as VMware and VirtualBox.

• I have also worked with remote machines using tools like Remote Desktop Protocol (RDP) and SSH.

• I am familiar with troubleshooting issues related to virtual and remote machines, such as network connectivity and software configuration.

• I have used virtual machines for software testing and devel...read more
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Q2. Do you have any experience on Network Printers?
Ans. 
Yes, I have experience with network printers.
• I have worked with various network printers in my previous job.

• I am familiar with setting up and configuring network printers.

• I have troubleshooting experience with network printer connectivity issues.

• I have experience in managing print queues and printer drivers.

• I have provided technical support for network printer-related problems.
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Q3. What is a microsoft authenticator?
Ans. 
Microsoft Authenticator is a two-factor authentication app that provides an extra layer of security for your Microsoft account.
• It generates a unique code every 30 seconds that you need to enter along with your password to access your account.

• It can also be used for passwordless sign-in using biometric authentication.

• It supports multiple accounts and can be used for personal and work accounts.

• It can be downloaded for fr
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Q4. How to create profile on Microsoft Outlook?
Ans. 
To create a profile on Microsoft Outlook, follow these steps:
• Open Outlook and click on File

• Select Info and click on Add Account

• Enter your email address and click on Connect

• Enter your password and click on Connect

• Outlook will automatically configure your account settings

• Click on Finish to complete the process
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Q5. How to repair PST and how can you access mails in PST?
Ans. 
To repair PST, use the built-in scanpst.exe tool and to access mails in PST, use Microsoft Outlook.
• To repair PST, locate and run the scanpst.exe tool which is usually found in the Microsoft Office folder.

• Follow the prompts to select the PST file and initiate the repair process.

• To access mails in PST, open Microsoft Outlook and select 'Open Outlook Data File' from the File menu.

• Navigate to the location of the PST file a...read more
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