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Tech Mahindra Technical Support Associate Interview Questions, Process, and Tips

Updated 7 Jan 2025

Top Tech Mahindra Technical Support Associate Interview Questions and Answers

View all 16 questions

Tech Mahindra Technical Support Associate Interview Experiences

39 interviews found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Will ask about experiance and academics
Round 3 - One-on-one 

(1 Question)

  • Q1. Verbal ability will check

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to get job. no need to panic.

I applied via Recruitment Consultant and was interviewed in Nov 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Are you willing to do rotational shifts
  • Ans. Yes I'm flexible with any shift handed to me.
  • Answered by Ashwin Benjamin

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress formally and be confident even if you are not sure, speak boldly and make sure to have a good resume with updated skills as per market.

Technical Support Associate Interview Questions Asked at Other Companies

Q1. What is a difference between router and modem?
Q2. What is the difference between hubs and switches?
Q3. What is Mac address and can we change the Mac address.
Q4. How to repair PST and how can you access mails in PST?
asked in Vedantu
Q5. What is DNS and how to change DNS IP address in windows and MAC c ... read more
Round 1 - Aptitude Test 
Round 2 - One-on-one 

(1 Question)

  • Q1. Interview was good and was easy

Interview Preparation Tips

Interview preparation tips for other job seekers - Must have good communication skills and listening skills.

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

9 Questions

  • Q1. Tell me about your self
  • Q2. What is a difference between router and modem?
  • Ans. 

    A router connects multiple devices to a network and directs traffic, while a modem connects a network to the internet.

    • A router is used to create a local area network (LAN) and connect multiple devices to it.

    • A modem is used to connect a network to the internet.

    • A router directs traffic between devices on the network and manages the flow of data.

    • A modem converts digital signals from the network into analog signals that ca...

  • Answered by AI
  • Q3. What is the difference between hubs and switches?
  • Ans. 

    Hubs broadcast data to all connected devices, while switches only send data to the intended recipient.

    • Hubs operate at the physical layer of the OSI model, while switches operate at the data link layer.

    • Hubs are less expensive than switches, but switches offer better performance and security.

    • Hubs are often used in small networks, while switches are used in larger networks.

    • Example of a hub: Netgear 5-Port Fast Ethernet Un...

  • Answered by AI
  • Q4. Explain about osi and its layers?
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a communication system into seven layers.

    • The OSI model stands for Open Systems Interconnection model.

    • It was developed by the International Organization for Standardization (ISO) in 1984.

    • The model is divided into seven layers, each responsible for specific functions.

    • The layers are: Physical, Data Link, Network, Transport, Session, Presentation, a...

  • Answered by AI
  • Q5. Dora process.
  • Q6. Command to check ip address
  • Ans. 

    Command to check IP address

    • Use 'ipconfig' command on Windows

    • Use 'ifconfig' command on Linux/Mac

    • Check 'ip addr show' on Ubuntu

  • Answered by AI
  • Q7. What is Mac address and can we change the Mac address.
  • Ans. 

    MAC address is a unique identifier assigned to network interfaces for communications on the physical network segment.

    • MAC stands for Media Access Control

    • It is a 48-bit address

    • It is used to identify devices on a network

    • It cannot be changed permanently, but can be spoofed temporarily

    • Example: 00:1A:C2:7B:00:47

  • Answered by AI
  • Q8. All the Topologies?
  • Ans. 

    Topologies refer to the way in which devices are connected in a network. There are several types of topologies.

    • Bus topology

    • Star topology

    • Ring topology

    • Mesh topology

    • Tree topology

    • Hybrid topology

  • Answered by AI
  • Q9.  What is Subnet mask
  • Ans. 

    Subnet mask is a 32-bit number used to divide an IP address into network and host addresses.

    • It is used to identify the network portion of an IP address

    • It is represented in decimal format or dotted decimal notation

    • It is used in conjunction with IP addresses to determine network and host addresses

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident what you are saying and if you are not aware or cannot recall it tell them directly there is no issue.

Skills evaluated in this interview

Tech Mahindra interview questions for designations

 Associate Technical Support Engineer

 (1)

 Technical Support

 (6)

 Senior Technical Support Associate

 (21)

 Technical Support Associate 1

 (2)

 Support Associate

 (1)

 Technical Associate

 (6)

 Technical Support Engineer

 (32)

 Technical Support Executive

 (11)

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

(1 Question)

  • Q1. Write about your favourite movie Your memorable birthday Your memorable journey Your perspective on online games
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about yourself How will uh handle a frustrated customer Have you ever been in escalations before how did you overcome it Tell me about your hometown What are the qualities of bpo What is internet
Round 3 - HR 

(1 Question)

  • Q1. What was your previous CTC Company name Experience Salary discussion

Interview Preparation Tips

Topics to prepare for Tech Mahindra Technical Support Associate interview:
  • Internet
  • Mobile issue
  • Landline
  • Email Server
Interview preparation tips for other job seekers - Be confident and clear and simple explanation.....must greet the technical team and must have proper and excellent communication skills as this is just for the chat or voice process obviously they'll look for excellent communication skills

Get interview-ready with Top Tech Mahindra Interview Questions

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. About computer hardwares and softwares

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication with computing knowledge

Technical Support Associate Jobs at Tech Mahindra

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. I was a fresher. They were asking about my ready to join time and salary expectations
Round 3 - Group Discussion 

Was asked to speak on a general topic and

Round 4 - salary discussion 

(1 Question)

  • Q1. They had a fixed salary for freshers and got that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold to attend onterviews whether you are ready or not. It will give u a good exposture and reduce your fear and in a way make u learn to accept failures without heartbreaks and you will upskill steadily. You will defitely get the job.. We all start same and we all get job. SO do you.. all the best.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Eassy writing 

(1 Question)

  • Q1. About Global Warming
Round 3 - HR 

(1 Question)

  • Q1. Why would you want to join Tech Mahindra?

Interview Preparation Tips

Interview preparation tips for other job seekers - They must need excellent communication, they also look for grammar as well.

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Prev work experience, What was your roles and responsibilities,self intro and some basic communication checking questions on both telephone and video.
  • Q2. Next was typing test
  • Q3. Email writing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while speaking that's pretty much I can say

I was interviewed in Sep 2020.

Interview Questionnaire 

2 Questions

  • Q1. About my previous job experience
  • Q2. About the computer devices hardware service

Interview Preparation Tips

Interview preparation tips for other job seekers - Not so tuff. We need to have good communication
Contribute & help others!
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Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Technical Support Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Tech Mahindra Technical Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Technical Support, International Voice Process, international bpo, Troubleshooting and Communication Skills.
What are the top questions asked in Tech Mahindra Technical Support Associate interview?

Some of the top questions asked at the Tech Mahindra Technical Support Associate interview -

  1. What is a difference between router and mod...read more
  2. What is the difference between hubs and switch...read more
  3. What is Mac address and can we change the Mac addre...read more
How long is the Tech Mahindra Technical Support Associate interview process?

The duration of Tech Mahindra Technical Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Technical Support Associate Interview Process

based on 26 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round
  • Aptitude Test Round
  • Personal Interview1 Round
View more
Tech Mahindra Technical Support Associate Salary
based on 2.5k salaries
₹0.9 L/yr - ₹7 L/yr
At par with the average Technical Support Associate Salary in India
View more details

Tech Mahindra Technical Support Associate Reviews and Ratings

based on 427 reviews

3.3/5

Rating in categories

3.1

Skill development

3.0

Work-life balance

2.9

Salary

3.3

Job security

3.0

Company culture

2.7

Promotions

3.0

Work satisfaction

Explore 427 Reviews and Ratings
Technical Support Associate || WFO || Immediate joiners

Noida,

Hyderabad / Secunderabad

0-4 Yrs

₹ 3-5 LPA

Technical Support Associate - Voice

Hyderabad / Secunderabad

0-3 Yrs

Not Disclosed

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