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Tech Mahindra Technical Support Associate Interview Questions and Answers
18 Interview questions
Yes, I have knowledge of Unix operating system.
Familiar with Unix commands and shell scripting
Experience in working with Unix-based systems
Knowledge of file systems, processes, permissions, and networking in Unix
Proficient in using tools like grep, sed, awk, etc. in Unix environment
Microsoft Authenticator is a two-factor authentication app that provides an extra layer of security for your Microsoft account.
It generates a unique code every 30 seconds that you need to enter along with your password to access your account.
It can also be used for passwordless sign-in using biometric authentication.
It supports multiple accounts and can be used for personal and work accounts.
It can be downloaded f...
To create a profile on Microsoft Outlook, follow these steps:
Open Outlook and click on File
Select Info and click on Add Account
Enter your email address and click on Connect
Enter your password and click on Connect
Outlook will automatically configure your account settings
Click on Finish to complete the process
Handle irate customers with empathy, active listening, and effective problem-solving to ensure satisfaction.
Stay calm and composed: Take a deep breath and maintain a positive tone.
Listen actively: Allow Mr. Ashley to express his concerns without interruption.
Empathize: Acknowledge his frustration by saying, 'I understand how receiving an inflated bill can be upsetting.'
Ask clarifying questions: 'Can you please pro...
What people are saying about Tech Mahindra
GIS stands for Geographic Information System. It is a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.
GIS is used in various fields such as urban planning, environmental management, and disaster management.
It involves the use of maps, satellite imagery, and other geographical data to create visual representations of data.
GIS software includes ArcGIS, QGIS, and...
An IP address is a unique identifier assigned to devices on a network. LAN and WAN are types of networks, while a router connects them.
IP address is a numerical label assigned to each device on a network
LAN (Local Area Network) is a network of devices in a small area like a home or office
WAN (Wide Area Network) is a network that covers a large geographical area like the internet
A router is a device that connects m...
Switching a gateway IP address involves changing the default route for network traffic in a device's configuration.
Access the device's configuration interface, usually via a web browser or command line.
Locate the network settings or routing section where the current gateway IP is specified.
Enter the new gateway IP address, ensuring it is within the same subnet as the device.
Save the changes and restart the network...
The OSI model is a conceptual framework that standardizes the functions of a communication system into seven layers.
The OSI model stands for Open Systems Interconnection model.
It was developed by the International Organization for Standardization (ISO) in 1984.
The model is divided into seven layers, each responsible for specific functions.
The layers are: Physical, Data Link, Network, Transport, Session, Presentati...
A router connects multiple devices to a network and directs traffic, while a modem connects a network to the internet.
A router is used to create a local area network (LAN) and connect multiple devices to it.
A modem is used to connect a network to the internet.
A router directs traffic between devices on the network and manages the flow of data.
A modem converts digital signals from the network into analog signals th...
Hubs broadcast data to all connected devices, while switches only send data to the intended recipient.
Hubs operate at the physical layer of the OSI model, while switches operate at the data link layer.
Hubs are less expensive than switches, but switches offer better performance and security.
Hubs are often used in small networks, while switches are used in larger networks.
Example of a hub: Netgear 5-Port Fast Ethern...
Tech Mahindra Technical Support Associate Interview Experiences
41 interviews found
Anonymous
Selected
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Can you please introduce yourself?
- Ans.
I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.
Experienced in resolving technical issues for customers
Skilled in providing excellent customer service
Proficient in troubleshooting software and hardware problems
- Q2. Are you comfortable speaking in English?
- Ans.
Yes, I am comfortable speaking in English.
Fluent in English
Comfortable communicating in English
Have experience speaking English in previous roles
(2 Questions)
- Q1. Do you have knowledge of unix ?
- Ans.
Yes, I have knowledge of Unix operating system.
Familiar with Unix commands and shell scripting
Experience in working with Unix-based systems
Knowledge of file systems, processes, permissions, and networking in Unix
Proficient in using tools like grep, sed, awk, etc. in Unix environment
- Q2. Questions Based on unix commands.
(2 Questions)
- Q1. How was your technical round?
- Ans.
My technical round went well. I was able to showcase my knowledge and skills effectively.
Demonstrated proficiency in troubleshooting technical issues
Provided detailed explanations for my problem-solving approach
Highlighted relevant experience and certifications
Received positive feedback from the interviewer
- Q2. What are your expectations from our company?
- Ans.
I expect a supportive work environment, opportunities for growth, and a strong team dynamic.
Supportive work environment
Opportunities for growth
Strong team dynamic
Interview Preparation Tips
- MySQL
- Unix Shell Scripting
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Basic questions just to check communication.
- Q2. Sometimes may ask to write about the given topic in paper.
(3 Questions)
- Q1. Why Tech Mahindra?
- Ans.
Tech Mahindra is a leading global technology company known for its innovative solutions and strong focus on employee development.
Tech Mahindra has a strong reputation in the technology industry
The company offers opportunities for professional growth and development
Tech Mahindra values its employees and provides a supportive work environment
- Q2. Why chose this role?
- Ans.
I chose this role because of my passion for technology and helping others troubleshoot technical issues.
Passion for technology and troubleshooting
Enjoy helping others
Opportunity for growth and learning in the tech field
- Q3. Maybe some technical questions like what is internet, wifi, or related to process they are selecting.
(1 Question)
- Q1. Very easy need to type 35 wpm with 85% accuracy and they give many attempts, very easy
(1 Question)
- Q1. Easy but 3 attempts will be given to clear it.
Interview Preparation Tips
Topic is given to speak for
(2 Questions)
- Q1. Networking questions related to specific terms
- Q2. Concept of network topology
- Ans.
Network topology refers to the layout of a computer network and how different devices are connected.
Network topology can be classified into different types such as bus, star, ring, mesh, and hybrid.
Bus topology uses a single cable to connect all devices in a linear fashion.
Star topology has all devices connected to a central hub or switch.
Ring topology connects devices in a circular manner where each device is connecte...
Interview Preparation Tips
Skills evaluated in this interview
Selected
I appeared for an interview in Dec 2024, where I was asked the following questions.
- Q1. MAC binding process
- Q2. Port forwarding
Selected
I appeared for an interview in Nov 2024, where I was asked the following questions.
- Q1. Can you provide some information about yourself?
- Ans.
I am a dedicated Technical Support Associate with a passion for problem-solving and helping customers resolve their technical issues.
Customer-Centric Approach: I prioritize understanding customer needs, ensuring they feel heard and supported during technical challenges.
Technical Proficiency: I have experience troubleshooting software and hardware issues, such as resolving network connectivity problems or software insta...
- Q2. What is the name of the company's process?
- Ans.
The company's process focuses on delivering exceptional technical support through structured troubleshooting and customer engagement.
Structured Troubleshooting: The process involves a systematic approach to identify and resolve technical issues, ensuring no steps are missed.
Customer Engagement: Regular communication with customers to understand their needs and provide timely updates on issue resolution.
Knowledge Base U...
Selected
I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.
General topic for understanding communication flexibility
(2 Questions)
- Q1. Communication trainer interview
- Q2. What is your hobby other than your introduction speech.
(1 Question)
- Q1. A higher officer of technical person came to interview one to one.
Selected
I applied via Job Fair and was interviewed in Sep 2023. There were 3 interview rounds.
(1 Question)
- Q1. What do you think of the role
- Ans.
The role of a Technical Support Associate is vital for ensuring customer satisfaction and resolving technical issues efficiently.
Customer Interaction: Engaging with customers to understand their technical issues, like troubleshooting software errors.
Problem Solving: Analyzing problems and providing solutions, such as guiding users through installation processes.
Technical Knowledge: Staying updated on product features a...
(1 Question)
- Q1. Tell me about yourself
- Ans.
I am a dedicated technical support associate with a passion for problem-solving and helping customers achieve their goals.
Background in IT support with 3 years of experience in troubleshooting hardware and software issues.
Skilled in using remote desktop tools to assist customers effectively, such as TeamViewer and AnyDesk.
Strong communication skills, demonstrated by successfully resolving customer queries via phone and...
Selected
I appeared for an interview before Mar 2023.
About yourself, educational qualification
(3 Questions)
- Q1. About yourself professional career
- Q2. In which specialization you completed MBA?
- Q3. About your MBA project
(1 Question)
- Q1. About yourself,about company ,your expectations,why you choosed our company
(1 Question)
- Q1. One topic given and you have to write on this topic
Selected
I applied via Referral and was interviewed before Mar 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Self-introduction, Previous Work experience if there is any, Educational qualification and Projects& Assignments which you worked in college days, Details that are mentioned on your Resume, and General qu...
- Q2. General Topics like What is your Favorite Color? Why it is your favorite color ?, what is your Favorite Movie, or Last Movie you have watched,? Who is your Role model? Explain or speak for a few minutes a...
- Q3. Are u okay with the night shifts?
- Ans.
Yes, I am comfortable working night shifts as I understand their importance in providing continuous support to customers.
I have previously worked night shifts in a customer service role, which helped me develop strong time management skills.
I am adaptable and can adjust my sleep schedule to ensure I am alert and productive during night hours.
Working night shifts allows me to assist customers in different time zones, en...
- Q4. Who is your Role Model? A few words about Role Model?
- Q5. What is your favorite Movie & Why is it your favorite Movie?
(2 Questions)
- Q1. Self Introduction and How long would you work if I give this opportunity to you?
- Ans.
I am a dedicated and experienced technical support professional looking for an opportunity to contribute my skills and knowledge to your team. I am committed to working long-term with your company.
I have over 5 years of experience in technical support roles, including troubleshooting hardware and software issues for customers.
I am proficient in various operating systems and software applications, with a strong ability ...
- Q2. Are u okay with Shifts Timing and all & Salary discussion
Interview Preparation Tips
- whatever your mentioning on res
(1 Question)
- Q1. Mock call is taken
(1 Question)
- Q1. Tell me about past work experience
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Technical Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 29 interview experiences
Difficulty level
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Tech Mahindra Technical Support Associate Reviews and Ratings
based on 455 reviews
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