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Tech Mahindra Technical Support Associate Interview Questions, Process, and Tips
Top Tech Mahindra Technical Support Associate Interview Questions and Answers
- Q1. What is a difference between router and modem?
- Q2. What is the difference between hubs and switches?
- Q3. What is Mac address and can we change the Mac address.
Tech Mahindra Technical Support Associate Interview Experiences
39 interviews found
Anonymous
I applied via Referral and was interviewed before Jul 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Just about our communication and technical knowledge
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. Internet and computer parts
Interview Preparation Tips
What people are saying about Tech Mahindra
I applied via Naukri.com and was interviewed before Dec 2019. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. They checked communication skills and also technical knowledge
Interview Preparation Tips
Tech Mahindra interview questions for designations
I applied via Walk-in and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why do you want join in techmahindra?
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
Interview Questionnaire
2 Questions
- Q1. It was a personal round with HR, they have asked my family background and why did i choose this job and only their company as we have many different companies other than theirs.
- Q2. The next round was voice and accent round followed by one more HR round
Interview Preparation Tips
Experience: This round tests our analytical skills and our typing speed as well
And lastly once we clear that one HR will discuss our Salary and if possible negotiate depending on our skills and interview performance.
Technical Support Associate Jobs at Tech Mahindra
I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. General information about my qualification
- Q2. Past work experience
- Ans.
I have 2 years of experience in technical support for a software company.
Provided troubleshooting assistance to customers via phone and email
Resolved software issues and escalated complex problems to the appropriate team
Assisted in testing new software releases and providing feedback to the development team
- Q3. All the technical related questions like if you face any blue screen issues want you will trouble shoot
- Q4. Priority P1P2 how will you set the priority of incident
- Ans.
Priority of incident is set based on impact and urgency.
Assess the impact of the incident on the business or customer
Determine the urgency of the incident based on SLA and customer expectations
Assign P1 to incidents with high impact and urgency
Assign P2 to incidents with moderate impact and urgency
Communicate the priority to the customer and stakeholders
Interview Preparation Tips
Duration: <1 week
anusha tadi
I applied via Campus Placement and was interviewed before Feb 2017. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. This was done over phone. About few technical questions and how long I am going to stay in the company.
- Q2. About the IP address
- Q3. How to ping the IP address
- Ans.
To ping an IP address, open command prompt and type 'ping' followed by the IP address.
Open command prompt
Type 'ping' followed by the IP address
Press enter
Wait for the response
Example: ping 192.168.1.1
Interview Preparation Tips
Experience: It is a person to person round. Where I was asked to speak about myself.
Round: Just a minute
Experience: I was asked about few topics randomly and I need to speak on it for at least 2 or 3 mins.
For eg. Speak about railways.
General Tips: It is easy to get thorough it. All you need to focus on your communication skills and knowledge about the computer over Internet.
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
College Name: Raghu institute of technology
Skills evaluated in this interview
I applied via Approached by Company and was interviewed in Sep 2017. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell about yourself?
- Ans.
I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.
Experienced in providing technical support to customers over the phone and via email
Skilled in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
Familiar with ticketing systems and remote desktop tools
Certified in ITIL Foundation
- Q2. Pronounce the words like , vision , treasure , measure , pleasure , asia etc
- Q3. Speak on a topic " demonetization " for 5 minutes
- Ans.
Demonetization refers to the act of stripping a currency unit of its status as legal tender.
Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.
It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.
Demonetization can have both positive and negative impacts on the economy, depending on its implementation...
- Q4. Tell us one thing that you want to change in yourself
- Ans.
I want to improve my time management skills
Prioritize tasks based on importance and deadlines
Use tools like calendars and to-do lists to stay organized
Practice setting realistic goals and deadlines for myself
Interview Preparation Tips
Experience: Technical aptitude test , language aptitude test
General Tips: You just need good communication skills.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Technical Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Technical Support Associate Interview Process
based on 26 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round
- One-on-one Round
- Aptitude Test Round
- Personal Interview1 Round
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Tech Mahindra Technical Support Associate Reviews and Ratings
based on 427 reviews
Rating in categories
Noida,
Hyderabad / Secunderabad
0-4 Yrs
₹ 3-5 LPA
|
Software Engineer
26.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Senior Software Engineer
21.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Technical Lead
11.7k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate Software Engineer
5.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Team Lead
5k
salaries
| ₹0 L/yr - ₹0 L/yr |
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