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Tech Mahindra Technical Support Associate Interview Questions, Process, and Tips

Updated 7 Jan 2025

Top Tech Mahindra Technical Support Associate Interview Questions and Answers

View all 16 questions

Tech Mahindra Technical Support Associate Interview Experiences

39 interviews found

I applied via Referral and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Just about our communication and technical knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn something about technical

I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple. say whats not mentioned in your resume.

Technical Support Associate Interview Questions Asked at Other Companies

Q1. What is a difference between router and modem?
Q2. What is the difference between hubs and switches?
Q3. What is Mac address and can we change the Mac address.
Q4. How to repair PST and how can you access mails in PST?
asked in Vedantu
Q5. What is DNS and how to change DNS IP address in windows and MAC c ... read more

I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
  • Q2. Internet and computer parts

Interview Preparation Tips

Interview preparation tips for other job seekers - They always ask for self introduction and test your basic knowledge on internet and computer components since it's related to the technical field.

I applied via Walk-in and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you want join in techmahindra?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go with the flow of interview,but make sure your nervous should not reflect on your face.

Tech Mahindra interview questions for designations

 Associate Technical Support Engineer

 (1)

 Technical Support

 (6)

 Senior Technical Support Associate

 (21)

 Technical Support Associate 1

 (2)

 Support Associate

 (1)

 Technical Associate

 (6)

 Technical Support Engineer

 (31)

 Technical Support Executive

 (11)

I applied via Naukri.com and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They checked communication skills and also technical knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be urself and showcase ur talent

Get interview-ready with Top Tech Mahindra Interview Questions

Interview Questionnaire 

2 Questions

  • Q1. It was a personal round with HR, they have asked my family background and why did i choose this job and only their company as we have many different companies other than theirs.
  • Q2. The next round was voice and accent round followed by one more HR round

Interview Preparation Tips

Round: Final HR round and typing cum apptitude online test.
Experience: This round tests our analytical skills and our typing speed as well
And lastly once we clear that one HR will discuss our Salary and if possible negotiate depending on our skills and interview performance.

I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. General information about my qualification
  • Q2. Past work experience
  • Ans. 

    I have 2 years of experience in technical support for a software company.

    • Provided troubleshooting assistance to customers via phone and email

    • Resolved software issues and escalated complex problems to the appropriate team

    • Assisted in testing new software releases and providing feedback to the development team

  • Answered by AI
  • Q3. All the technical related questions like if you face any blue screen issues want you will trouble shoot
  • Q4. Priority P1P2 how will you set the priority of incident
  • Ans. 

    Priority of incident is set based on impact and urgency.

    • Assess the impact of the incident on the business or customer

    • Determine the urgency of the incident based on SLA and customer expectations

    • Assign P1 to incidents with high impact and urgency

    • Assign P2 to incidents with moderate impact and urgency

    • Communicate the priority to the customer and stakeholders

  • Answered by AI

Interview Preparation Tips

Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: <1 week

I applied via Approached by Company and was interviewed in Sep 2017. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about yourself?
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.

    • Experienced in providing technical support to customers over the phone and via email

    • Skilled in troubleshooting hardware and software issues

    • Excellent communication and problem-solving skills

    • Familiar with ticketing systems and remote desktop tools

    • Certified in ITIL Foundation

  • Answered by AI
  • Q2. Pronounce the words like , vision , treasure , measure , pleasure , asia etc
  • Q3. Speak on a topic " demonetization " for 5 minutes
  • Ans. 

    Demonetization refers to the act of stripping a currency unit of its status as legal tender.

    • Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.

    • It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.

    • Demonetization can have both positive and negative impacts on the economy, depending on its implementation...

  • Answered by AI
  • Q4. Tell us one thing that you want to change in yourself
  • Ans. 

    I want to improve my time management skills

    • Prioritize tasks based on importance and deadlines

    • Use tools like calendars and to-do lists to stay organized

    • Practice setting realistic goals and deadlines for myself

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Technical aptitude test , language aptitude test

General Tips: You just need good communication skills.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

I applied via campus placement at Raghu Institute of Technology, Visakhapatnam and was interviewed before Feb 2017. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. This was done over phone. About few technical questions and how long I am going to stay in the company.
  • Q2. About the IP address
  • Q3. How to ping the IP address
  • Ans. 

    To ping an IP address, open command prompt and type 'ping' followed by the IP address.

    • Open command prompt

    • Type 'ping' followed by the IP address

    • Press enter

    • Wait for the response

    • Example: ping 192.168.1.1

  • Answered by AI

Interview Preparation Tips

Round: Self introduction
Experience: It is a person to person round. Where I was asked to speak about myself.

Round: Just a minute
Experience: I was asked about few topics randomly and I need to speak on it for at least 2 or 3 mins.
For eg. Speak about railways.

General Tips: It is easy to get thorough it. All you need to focus on your communication skills and knowledge about the computer over Internet.
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
College Name: Raghu institute of technology

Skills evaluated in this interview

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Technical Support Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Tech Mahindra Technical Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Technical Support, International Voice Process, international bpo, Troubleshooting and Communication Skills.
What are the top questions asked in Tech Mahindra Technical Support Associate interview?

Some of the top questions asked at the Tech Mahindra Technical Support Associate interview -

  1. What is a difference between router and mod...read more
  2. What is the difference between hubs and switch...read more
  3. What is Mac address and can we change the Mac addre...read more
How long is the Tech Mahindra Technical Support Associate interview process?

The duration of Tech Mahindra Technical Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Technical Support Associate Interview Process

based on 26 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round
  • Aptitude Test Round
  • Personal Interview1 Round
View more
Tech Mahindra Technical Support Associate Salary
based on 2.5k salaries
₹0.9 L/yr - ₹7 L/yr
At par with the average Technical Support Associate Salary in India
View more details

Tech Mahindra Technical Support Associate Reviews and Ratings

based on 426 reviews

3.3/5

Rating in categories

3.1

Skill development

3.0

Work-life balance

2.8

Salary

3.3

Job security

3.0

Company culture

2.7

Promotions

3.0

Work satisfaction

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