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Vedantu Technical Support Associate Interview Questions, Process, and Tips

Updated 30 Nov 2021

Vedantu Technical Support Associate Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

22 Questions

  • Q1. What is Internet Protocol address?
  • Ans. 

    An Internet Protocol address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.

    • IP address is a unique identifier for devices on a network

    • It consists of four sets of numbers separated by dots

    • IPv4 addresses are 32-bit and IPv6 addresses are 128-bit

    • Examples of IP addresses are 192.168.0.1 and 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q2. What is DHCP?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices.

    • DHCP is used to simplify network administration by automating the IP address assignment process.

    • It allows devices to obtain an IP address, subnet mask, default gateway, and DNS server information automatically.

    • DHCP servers can be configured to assign specific IP addresses to specific devices ...

  • Answered by AI
  • Q3. What is DORA process?
  • Ans. 

    DORA process is a DHCP process that stands for Discover, Offer, Request, and Acknowledge.

    • DORA is a four-step process used by DHCP clients to obtain an IP address from a DHCP server.

    • Discover: The client broadcasts a message to discover available DHCP servers.

    • Offer: The DHCP server responds with an offer of an IP address.

    • Request: The client requests the offered IP address.

    • Acknowledge: The DHCP server acknowledges the req...

  • Answered by AI
  • Q4. What is POP protocol?
  • Ans. 

    POP (Post Office Protocol) is a protocol used to retrieve email from a mail server.

    • POP is used to download email from a mail server to a local email client.

    • It is an application layer protocol that uses TCP port 110.

    • POP3 is the latest version of the protocol and supports SSL encryption.

    • POP is different from IMAP (Internet Message Access Protocol) which allows users to access emails directly from the server.

    • POP is common...

  • Answered by AI
  • Q5. What is cookie?
  • Ans. 

    A cookie is a small text file that a website stores on a user's computer or mobile device when they visit the site.

    • Cookies are used to remember user preferences and login information.

    • They can also be used for tracking user behavior and serving targeted ads.

    • Cookies can be either first-party (set by the website being visited) or third-party (set by a different website).

  • Answered by AI
  • Q6. What are the basics steps to use the browser?
  • Ans. 

    Basics steps to use a browser

    • Open the browser

    • Type the URL in the address bar

    • Press Enter

    • Wait for the page to load

    • Use the back and forward buttons to navigate

    • Use the refresh button to reload the page

    • Use the search bar to search for specific content

    • Use bookmarks to save frequently visited pages

  • Answered by AI
  • Q7. How to fix camera issue in MAC and windows computer?
  • Ans. 

    To fix camera issue in MAC and windows computer, follow these steps:

    • Check if the camera is properly connected

    • Check if the camera is enabled in the device settings

    • Check if any other application is using the camera

    • Update the camera driver

    • Restart the computer

  • Answered by AI
  • Q8. How to install drivers for different IO devices?
  • Ans. 

    IO devices require specific drivers to be installed for proper functioning.

    • Identify the device and its manufacturer

    • Download the appropriate driver from the manufacturer's website

    • Run the installer and follow the on-screen instructions

    • Restart the computer if prompted

    • Verify the device is working properly in Device Manager

  • Answered by AI
  • Q9. What is javascript? What is the use of it?
  • Ans. 

    JavaScript is a programming language used to create interactive web pages and web applications.

    • JavaScript is a client-side scripting language.

    • It is used to add interactivity to web pages.

    • It can be used for form validation, creating animations, and manipulating HTML and CSS.

    • JavaScript can also be used on the server-side with Node.js.

    • Popular JavaScript frameworks include React, Angular, and Vue.js.

  • Answered by AI
  • Q10. If customer tells you a weird issue, what will be your response?
  • Ans. 

    I would ask the customer to explain the issue in detail and try to replicate it on my end to provide a solution.

    • Ask the customer to provide more information about the issue

    • Try to replicate the issue on your end

    • Provide a solution or escalate the issue to a higher level of support if necessary

  • Answered by AI
  • Q11. What is MAC address?
  • Ans. 

    A MAC address is a unique identifier assigned to a network interface controller for use as a network address in communications within a network segment.

    • MAC stands for Media Access Control

    • It is a 48-bit address, usually represented in hexadecimal format

    • It is used to identify devices on a network

    • MAC addresses are assigned by the manufacturer of the device

    • MAC addresses are used in the data link layer of the OSI model

  • Answered by AI
  • Q12. What is NAT?
  • Ans. 

    NAT stands for Network Address Translation. It is a process of modifying IP address information in IP packet headers.

    • NAT is used to allow devices on a private network to access the internet using a single public IP address.

    • It can be used to hide the internal IP addresses of a network from the internet.

    • NAT can be implemented using hardware devices or software applications.

    • There are different types of NAT such as Static ...

  • Answered by AI
  • Q13. What is PAT?
  • Q14. What is public and private IP?
  • Ans. 

    Public IP is the address assigned to a device that is visible on the internet, while private IP is the address assigned to a device on a local network.

    • Public IP is unique and can be accessed from anywhere on the internet

    • Private IP is used within a local network and is not visible on the internet

    • Public IP can be static or dynamic, while private IP is usually dynamic

    • Examples of public IP include 216.3.128.12 and 74.125.2...

  • Answered by AI
  • Q15. What are different classes of IP addresses?
  • Ans. 

    IP addresses are divided into classes based on the range of numbers they use to identify devices on a network.

    • There are five classes of IP addresses: A, B, C, D, and E.

    • Class A addresses are used for large networks and start with a number between 1 and 126.

    • Class B addresses are used for medium-sized networks and start with a number between 128 and 191.

    • Class C addresses are used for small networks and start with a number...

  • Answered by AI
  • Q16. What is IPv4 and IPv6 address?
  • Ans. 

    IPv4 and IPv6 are two versions of Internet Protocol used to identify devices on a network.

    • IPv4 uses 32-bit addresses and can support up to 4.3 billion unique addresses.

    • IPv6 uses 128-bit addresses and can support an almost infinite number of unique addresses.

    • IPv4 addresses are written in decimal format, while IPv6 addresses are written in hexadecimal format.

    • IPv6 addresses are typically enclosed in square brackets, like

  • Answered by AI
  • Q17. What is DNS and how to change DNS IP address in windows and MAC computer?
  • Ans. 

    DNS is a system that translates domain names into IP addresses. To change DNS IP address in Windows, go to Network and Sharing Center and modify the DNS settings. In MAC, go to System Preferences and change the DNS settings.

    • DNS stands for Domain Name System

    • It translates domain names into IP addresses

    • In Windows, go to Network and Sharing Center, select the network connection, click on Properties, and modify the DNS sett...

  • Answered by AI
  • Q18.  What is port number?
  • Ans. 

    A port number is a 16-bit unsigned integer, thus ranging from 0 to 65535, used to identify a specific process to which an Internet or other network message is to be forwarded when it arrives at a server.

    • Port numbers are used to identify specific processes running on a server.

    • They are 16-bit unsigned integers ranging from 0 to 65535.

    • Well-known port numbers are reserved for specific services, such as HTTP (port 80) and F...

  • Answered by AI
  • Q19. How communication happens between 7 layers of 2 computers?
  • Ans. 

    Communication between 7 layers of 2 computers happens through the OSI model.

    • OSI model defines 7 layers of communication

    • Each layer has a specific function and communicates with the corresponding layer on the other computer

    • Data is encapsulated and de-encapsulated at each layer

    • Examples of protocols at each layer include HTTP, TCP, and Ethernet

  • Answered by AI
  • Q20. What is APIPA?
  • Ans. 

    APIPA stands for Automatic Private IP Addressing. It is a feature in Windows operating systems that assigns a unique IP address to a device when it cannot obtain an IP address from a DHCP server.

    • APIPA is used when a device is unable to connect to a DHCP server.

    • It assigns a unique IP address in the range of 169.254.0.1 to 169.254.255.254.

    • APIPA is only used as a last resort and is not recommended for use in a network env...

  • Answered by AI
  • Q21. What is the range for APIPA address?
  • Ans. 

    The range for APIPA address is 169.254.0.1 to 169.254.255.254.

    • APIPA stands for Automatic Private IP Addressing.

    • It is a feature in Windows operating systems that allows a computer to automatically assign itself an IP address when no DHCP server is available.

    • APIPA addresses are not routable and can only be used on a single network segment.

    • Examples of APIPA addresses are 169.254.1.1, 169.254.2.2, etc.

  • Answered by AI
  • Q22. Basics Customer service skill questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Still many more questions were asked, but this is what I remember. Stay confident and give your interview.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Short Introduction
  • Q2. Experience and salary
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Mock call & product pitch

Interview Preparation Tips

Topics to prepare for Testbook.com Senior Associate interview:
  • Product Mapping
  • Sales Strategy
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic questions
  • Q2. Details about your day to day work
  • Ans. 

    As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.

    • Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

    • Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

    • Providing strategic guidance by analyzi...

  • Answered by AI
Round 3 - Case Study 

Situation based questions

Round 4 - HR 

(1 Question)

  • Q1. Details on joining
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Normal introduction
  • Q2. Tell me about ur self job profile responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Case Study 

University share calculations and gst accounting entries

Round 2 - One-on-one 

(1 Question)

  • Q1. Prior work experience
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Be prepared for real life situation questions related to Industry
Round 2 - Assignment 

Case study provided for analysis and review

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Certified Project Management Professional (PMP)

    • Previously managed a project that resulted in a 20% increase in efficiency

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Na
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Had a very basic discussion with HR
Round 2 - Coding Test 

Coding test on data structures and algorithms

Round 3 - Assignment 

Asked to create teaching material on given topic

Round 4 - Technical 

(1 Question)

  • Q1. Technical discussion on the material + few coding problems

I applied via Instahyre and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Basic aptitude test. Candidate can practice few free mock tests online for preparation.

Round 3 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join Unacademy?
  • Q2. Whare do you see yourself in 5 years?
  • Q3. Tell me about yourself?
Round 4 - One-on-one 

(3 Questions)

  • Q1. Why we shouldn't hire you?
  • Q2. Tell me your five strengths and five weakness?
  • Q3. Tell me about a time when you disagreed with your manager and what did you do after that?

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic interview preparation for any candidate should do.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and past experiences
  • Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
Round 2 - Aptitude Test 

Basic math questions on how you would solve

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Vedantu Interview FAQs

What are the top questions asked in Vedantu Technical Support Associate interview?

Some of the top questions asked at the Vedantu Technical Support Associate interview -

  1. What is DNS and how to change DNS IP address in windows and MAC comput...read more
  2. If customer tells you a weird issue, what will be your respon...read more
  3. How communication happens between 7 layers of 2 compute...read more

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4.5/5

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