Accenture Customer Support Associate Interview Questions, Process, and Tips

Q1. Tell me about yourself
Add your answer
Q2. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers

• It involves effective communication, problem-solving, and empathy

• Examples include answering customer inquiries, resolving complaints, and providing product recommendations

• Good customer service can lead to customer loyalty and positive w...read more
Answered by AI
Add your answer
Q3. Why do you want to get into customer support?
Add your answer
Q4. Speak about latest smartphone devices available in the market
Ans. 
The latest smartphones in the market are iPhone 12, Samsung Galaxy S21, and Google Pixel 5.
• iPhone 12 has a new A14 Bionic chip and 5G capabilities.

• Samsung Galaxy S21 has a 120Hz refresh rate and a 108MP camera.

• Google Pixel 5 has a 90Hz refresh rate and a Night Sight feature for low-light photography.
Answered by AI
Add your answer
Q5. What basic troubleshooting will you try if you are facing issues with cellular connectivity on your phone?
View 2 more answers
Q6. What is safe made available in Android devices, how does it work?
Ans. 
Google's Safe Browsing protects Android devices from malicious websites and apps.
• Safe Browsing checks URLs against a list of known dangerous sites and warns users before they visit them.

• It also checks apps for harmful behavior and alerts users if any suspicious activity is detected.

• Safe Browsing is integrated into Google Play Protect, which scans apps before and after installation to ensure they are safe.

• Users can also...read more
Answered by AI
View 1 more answer
Q7. What is the latest Android OS available in the market?
Ans. 
The latest Android OS available in the market is Android 11.
• Android 11 was released on September 8, 2020.

• It comes with features like improved privacy controls, chat bubbles, and screen recording.

• Some of the latest devices that come with Android 11 pre-installed are Google Pixel 5, Samsung Galaxy S21, and OnePlus 9.

• Android 11 is the successor to Android 10 and is currently the latest version of the Android operating sys
Answered by AI
View 1 more answer

Q1. Read through the Job Description and make yourself familiar with all the topics mentioned in there.
Add your answer

Q1. How soon can you join?
Add your answer
Q2. Why did you leave your previous organization?
Add your answer
Q3. Are you ready to work in shifts?
Add your answer

Q1. Tell me about your self? Why did you choose this? You are interested in which roles? Are you ok with night shifts?
Add your answer

Q1. Just be confident.They ask you to check your interest and communication skills.
Add your answer
Q2. Didn't yet completed.
Add your answer

60 hours and 30 questions Aptitude, Quantitative and Verbal

Q1. In Technical Round questions were asked about Python , Java
Add your answer
Q2. Calculate the sum of two numbers
Ans. 
The sum of two numbers is calculated by adding them together.
• Add the two numbers together using the + operator

• For example, if the numbers are 5 and 3, the sum would be 5 + 3 = 8
Answered by AI
Add your answer
Q3. Check even or odd
Add your answer
Q4. Project related questions which i created in my Final year
Add your answer

Q1. Where do you see yourself in 5 years?
Add your answer

Asked me about my self and degree and my favorites place to visit

Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the position.
• I am flexible and open to negotiation.

• I am more interested in finding the right fit and opportunity for growth.

• I would like to be compensated fairly for my skills and experience.

• I am aware of the industry standards and would like to be within that range.
Answered by AI
View 4 more answers
Q2. What is your family background?
Ans. 
My family background is diverse and multicultural, with members from different countries and professions.
• My parents are from different countries, which has exposed me to different cultures and languages.

• My father is a doctor and my mother is a teacher, so I have been influenced by both the medical field and education.

• I have relatives who work in various industries, such as engineering, finance, and hospitality.

• Growing ...read more
Answered by AI
View 2 more answers
Q3. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer support in my previous roles.

• I am a great listener and can empathize with customers to understand their needs and concerns.

• I am highly skilled in resolving customer issues and finding effective solutions.

• I am detail-oriented and can multitask effect...read more
Answered by AI
View 1 more answer
Q4. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.
• Strength: Excellent communication skills

• Strength: Problem-solving abilities

• Weakness: Being overly detail-oriented at times
Answered by AI
View 1 more answer
Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Associate with a passion for helping customers and resolving their issues.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Proficient in using customer support software and tools

• Ability to handle difficult customers and de-escalate tense situations

• Proven track record of meeting and exceeding customer satisfaction goals

• Ex...read more
Answered by AI
View 1 more answer