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Accenture Customer Support Associate Interview Questions, Process, and Tips

Updated 18 Dec 2024

Top Accenture Customer Support Associate Interview Questions and Answers

  • Q1. What basic troubleshooting will you try if you are facing issues with cellular connectivity on your phone?
  • Q2. What is safe made available in Android devices, how does it work?
  • Q3. What is the latest Android OS available in the market?
View all 6 questions

Accenture Customer Support Associate Interview Experiences

10 interviews found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

They just asked me a few questions and I had to answer them within a time period.

Round 2 - One-on-one 

(4 Questions)

  • Q1. Wanted to know about the employee (me).
  • Q2. What I studied.
  • Q3. Where all I worked before.
  • Ans. 

    I have worked in various customer service roles in retail and hospitality industries.

    • Worked as a customer service representative at a retail store

    • Served as a front desk associate at a hotel

    • Handled customer inquiries and complaints in a professional manner

    • Provided support and assistance to customers in person, over the phone, and via email

  • Answered by AI
  • Q4. What are my hobbies and interests.
  • Ans. 

    My hobbies and interests include reading, hiking, and cooking.

    • Reading

    • Hiking

    • Cooking

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Perks and benefits along with Salary (amount in INR) to work for the company.

Interview Preparation Tips

Topics to prepare for Accenture Customer Support Associate interview:
  • Human psychology
  • Negotiation Skills
  • Salary Negotiation
  • Soft Skills Training
  • Hard skills
Interview preparation tips for other job seekers - Don’t just join a company by its name and fame from the past. Do your research and then give interviews. Also if selected then know your wants and demands and do not hesitate to ask questions frequently. Be careful in the smart negotiations round with the hr as they always start an offer form the minimum amount possible. You can always negotiate your way up and be clear with your finances.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Assignment 

Assignment was good and I really build my confidence by attending the test

Round 2 - Still didn't taken 

(2 Questions)

  • Q1. Introduction hobbies and interests
  • Q2. Likes and dislikes about your city
Round 3 - Didn't taken 

(4 Questions)

  • Q1. Still they didn't taken
  • Q2. They haven't taken
  • Q3. Not conducted the 3rd round
  • Q4. Waiting for the 3rd round

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best interest an interview.Thank you!

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - Aptitude Test 

They conduct a 50 min test to check your basic English listening and writing abilities , The first test you have to complete few sentences and answer few mcq based on a paragraph and in other half of the test you need to listen to an audio prompt and answer the questions asked

Round 3 - HR 

(1 Question)

  • Q1. They asks just basic questions regarding your past experience of working to negotiate the salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Not too hard to get in , just have a niche grip on your English proficiency and you will get in
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell about your weakness and strength

Accenture interview questions for designations

 Customer Associate

 (1)

 Customer Support Executive

 (9)

 Customer Support Representative

 (1)

 Customer Support Analyst

 (1)

 Customer Service Associate

 (37)

 Technical Support Associate

 (2)

 Engineer- Customer Support

 (1)

 Senior Customer Service Associate

 (1)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(7 Questions)

  • Q1. Tell me about yourself
  • Q2. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers

    • It involves effective communication, problem-solving, and empathy

    • Examples include answering customer inquiries, resolving complaints, and providing product recommendations

    • Good customer service can lead to customer loyalty and positive w...

  • Answered by AI
  • Q3. Why do you want to get into customer support?
  • Q4. Speak about latest smartphone devices available in the market
  • Ans. 

    The latest smartphones in the market are iPhone 12, Samsung Galaxy S21, and Google Pixel 5.

    • iPhone 12 has a new A14 Bionic chip and 5G capabilities.

    • Samsung Galaxy S21 has a 120Hz refresh rate and a 108MP camera.

    • Google Pixel 5 has a 90Hz refresh rate and a Night Sight feature for low-light photography.

  • Answered by AI
  • Q5. What basic troubleshooting will you try if you are facing issues with cellular connectivity on your phone?
  • Q6. What is safe made available in Android devices, how does it work?
  • Ans. 

    Google's Safe Browsing protects Android devices from malicious websites and apps.

    • Safe Browsing checks URLs against a list of known dangerous sites and warns users before they visit them.

    • It also checks apps for harmful behavior and alerts users if any suspicious activity is detected.

    • Safe Browsing is integrated into Google Play Protect, which scans apps before and after installation to ensure they are safe.

    • Users can also...

  • Answered by AI
  • Q7. What is the latest Android OS available in the market?
  • Ans. 

    The latest Android OS available in the market is Android 11.

    • Android 11 was released on September 8, 2020.

    • It comes with features like improved privacy controls, chat bubbles, and screen recording.

    • Some of the latest devices that come with Android 11 pre-installed are Google Pixel 5, Samsung Galaxy S21, and OnePlus 9.

    • Android 11 is the successor to Android 10 and is currently the latest version of the Android operating sys

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Read through the Job Description and make yourself familiar with all the topics mentioned in there.
Round 4 - HR 

(3 Questions)

  • Q1. How soon can you join?
  • Q2. Why did you leave your previous organization?
  • Q3. Are you ready to work in shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - Have clear understanding about the job role, ask questions about the payroll.

Skills evaluated in this interview

Get interview-ready with Top Accenture Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Company Website and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Telephonic Call 

(1 Question)

  • Q1. Tell me about your self? Why did you choose this? You are interested in which roles? Are you ok with night shifts?
Round 3 - HR 

(2 Questions)

  • Q1. Just be confident.They ask you to check your interest and communication skills.
  • Q2. Didn't yet completed.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be sure with your communication skills and interpersonal skills.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

60 hours and 30 questions Aptitude, Quantitative and Verbal

Round 3 - Technical 

(4 Questions)

  • Q1. In Technical Round questions were asked about Python , Java
  • Q2. Calculate the sum of two numbers
  • Ans. 

    The sum of two numbers is calculated by adding them together.

    • Add the two numbers together using the + operator

    • For example, if the numbers are 5 and 3, the sum would be 5 + 3 = 8

  • Answered by AI
  • Q3. Check even or odd
  • Q4. Project related questions which i created in my Final year
Round 4 - HR 

(1 Question)

  • Q1. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - become confident and through on you technical questions.

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Asked me about my self and degree and my favorites place to visit

Interview Preparation Tips

Interview preparation tips for other job seekers - Always confident related with your answers and give your best to achieve the job.

I applied via Referral and was interviewed in Dec 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Self Introduction, 2 minutes Talk
  • Q2. Versent test

Interview Preparation Tips

Interview preparation tips for other job seekers - It would be Easy If you have Good communication skills
Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • I am flexible and open to negotiation.

    • I am more interested in finding the right fit and opportunity for growth.

    • I would like to be compensated fairly for my skills and experience.

    • I am aware of the industry standards and would like to be within that range.

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and multicultural, with members from different countries and professions.

    • My parents are from different countries, which has exposed me to different cultures and languages.

    • My father is a doctor and my mother is a teacher, so I have been influenced by both the medical field and education.

    • I have relatives who work in various industries, such as engineering, finance, and hospitality.

    • Growing ...

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer support in my previous roles.

    • I am a great listener and can empathize with customers to understand their needs and concerns.

    • I am highly skilled in resolving customer issues and finding effective solutions.

    • I am detail-oriented and can multitask effect...

  • Answered by AI
  • Q4. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.

    • Strength: Excellent communication skills

    • Strength: Problem-solving abilities

    • Weakness: Being overly detail-oriented at times

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Associate with a passion for helping customers and resolving their issues.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Proficient in using customer support software and tools

    • Ability to handle difficult customers and de-escalate tense situations

    • Proven track record of meeting and exceeding customer satisfaction goals

    • Ex...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax and breathe.
Try to be confident.
Don't be nervous.
Don't talk too fast.
Try to breathe slowly.
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Accenture Interview FAQs

How many rounds are there in Accenture Customer Support Associate interview?
Accenture interview process usually has 2-3 rounds. The most common rounds in the Accenture interview process are HR, Resume Shortlist and Technical.
How to prepare for Accenture Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are voice process, International Voice Process, Customer Service, Inbound Calls and customer support.
What are the top questions asked in Accenture Customer Support Associate interview?

Some of the top questions asked at the Accenture Customer Support Associate interview -

  1. What basic troubleshooting will you try if you are facing issues with cellular ...read more
  2. What is safe made available in Android devices, how does it wo...read more
  3. What is the latest Android OS available in the mark...read more

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Accenture Customer Support Associate Interview Process

based on 10 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round
View more
Accenture Customer Support Associate Salary
based on 240 salaries
₹1.2 L/yr - ₹6.6 L/yr
39% more than the average Customer Support Associate Salary in India
View more details

Accenture Customer Support Associate Reviews and Ratings

based on 30 reviews

3.2/5

Rating in categories

3.4

Skill development

3.2

Work-life balance

3.8

Salary

3.4

Job security

3.2

Company culture

2.8

Promotions

3.0

Work satisfaction

Explore 30 Reviews and Ratings
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