Accenture Customer Support Associate Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. Tell me about your family background
Ans. 
I come from a close-knit family that values education, support, and open communication.
• My parents have always encouraged me to pursue my interests, leading me to develop strong problem-solving skills.

• I have two siblings; we often collaborate on projects, which has taught me teamwork and patience.

• Family gatherings are frequent, fostering a sense of belonging and support that I carry into my professional life.
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Q3. What are your professional career goals?
Ans. 
I aim to grow in customer support, enhance my skills, and contribute to team success while ensuring customer satisfaction.
• Develop expertise in customer relationship management tools, like Zendesk or Salesforce, to improve efficiency.

• Pursue certifications in customer service excellence to enhance my skills and knowledge.

• Aim for a leadership role within the next few years to mentor new associates and drive team performan...read more
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Q4. Why have you chosen this role?
Ans. 
I chose this role to leverage my passion for helping others and to enhance customer experiences through effective support.
• I enjoy problem-solving and find satisfaction in resolving customer issues, as seen when I helped a friend troubleshoot a tech problem.

• This role allows me to utilize my communication skills, which I honed while volunteering at a local helpline.

• I am drawn to the dynamic nature of customer support, wh...read more
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Q5. Where do you stay and what's special about your place?
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I stay in a vibrant city known for its rich history, diverse culture, and beautiful parks that offer a perfect blend of urban life and nature.
• The city has a historic downtown area with architecture dating back to the 1800s, perfect for walking tours.

• There are numerous cultural festivals throughout the year, celebrating everything from food to music.

• One of the largest parks in the city features a lake where people can r...read more
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They just asked me a few questions and I had to answer them within a time period.

Q1. Wanted to know about the employee (me).
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Q2. What I studied.
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Q3. Where all I worked before.
Ans. 
I have worked in various customer service roles in retail and hospitality industries.
• Worked as a customer service representative at a retail store

• Served as a front desk associate at a hotel

• Handled customer inquiries and complaints in a professional manner

• Provided support and assistance to customers in person, over the phone, and via email
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Q4. What are my hobbies and interests.
Ans. 
My hobbies and interests include reading, hiking, and cooking.
• Reading

• Hiking

• Cooking
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Q1. Perks and benefits along with Salary (amount in INR) to work for the company.
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Assignment was good and I really build my confidence by attending the test

Q1. Introduction hobbies and interests
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Q2. Likes and dislikes about your city
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Q1. Still they didn't taken
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Q2. They haven't taken
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Q3. Not conducted the 3rd round
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Q4. Waiting for the 3rd round
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They conduct a 50 min test to check your basic English listening and writing abilities , The first test you have to complete few sentences and answer few mcq based on a paragraph and in other half of the test you need to listen to an audio prompt and answer the questions asked

Q1. They asks just basic questions regarding your past experience of working to negotiate the salary
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