Accenture Customer Support Associate Reviews

Likes

Facilities & Infrastructure

Dislikes

This is a story from Verizon floor in Vikhroli Campus. The ops team does not have a clue what they are doing. The ops managers are not capable of handling a simple escalation from client. They have to blame everything on the advisor, regardless of standing floor instructions they have given to the advisors which led to an escalation from client. Honestly, the ops and sr ops managers lack spine, they are and not capable of handling a team, forget about managing the floor. Team leaders and SME, both are scared of ops manager. Ops manager wants to save his own behind rather than take ownership of error commited. They would rather roam the floor to target females, than take a proper stand. The senior ops manager has reputation of targeting females for his fun. He is not bothered about wellbeing of employees. Overall its a bad atmosphere, full of stress and mental torture. None of the management team knows what they are supposed to do....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

It is one of the worst mncs you can choose to work for. Sucking the life out of the employees, they use employees as resources and do not at all care about the physical and mental wellbeing of the workers. It is so saddening and shameful that they fail to provide drinking water and expect the employees to visit the office for work in 45 degrees. Accenture also expects their employees to come to the office for work during communal riots too, saying in case any employee gets attacked physically or harmed, post that any action will be taken by the management....Read More

Dislikes

> toxic work culture

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Sometimes the management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The Accenture policies for respecting individuals, salary, campus, work stations

Dislikes

The most I hate about accenture is Politics and toxic Management

Likes

Good Culture

Dislikes

Nothing found by me

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Infrastructure

Dislikes

Managing staff, no night allowance, no appraisal

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security is there u will get good perks overall it's average for the pay scale

Dislikes

Workload is too much and stressful what they pay doesn't justify for that work you do, no work life balance 10 hours or shift and traveling will take extra time too if you are a fresher and getting or getting a good pay which means 6-7 lpa for a BPO role only then you can consider

Likes

to much of stress

Dislikes

The rotational shifts that effects girls in one or the other way and it would be wonderful if they reduced the burden

Work Details

It was good and learnt many skills.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.