How would you handle a customer in a real-time scenario?

AnswerBot
2y

To tackle a customer in real-time scenario, active listening, empathy, and problem-solving skills are crucial.

  • Listen actively to the customer's concerns and acknowledge their emotions

  • Show empathy and ...read more

Anannya Neogi
4mo
To tackle a customer , here we should listen to their problems carefully , understanding them briefly and sought out it carefully without any mistake . The communication must be friendly and giving re...read more
Mrunal Padole
5mo
student at
TGPCET
Hello sir... I hope you well in health. Here are some one-line approaches to tackle customers in real-time scenarios: 1. Active Listening : Pay full attention to understand their needs and concerns. 2...read more
Anonymous
8mo
Good morning sir/ mam my self sankeerthana born and brought up in Hyderabad I have completed degree b.com
Nasyam Habibulla
11mo
student at
Rayalaseema Institute of Excellence, Kurnool
Customer have a value the senior
Kishor Kishor
12mo
Hlo sir/madam this company is most trusted company
Garima
12mo
To tackle the customer to speack respectfully and politely. I take the company my best .
Manish Gupta
1y
To tackle the customer to speak Respectedly and listening of customers say and me to listen vey carefully and i do my our best
MANJULA DUPPATI
1y
To tackle the customes to speak respectdly
Arjun Kanna
1y
To tackle the customers To speak Respectedly.active listening with annotating the concern so that Problem was Solved . customers says and me to listen very carefully fully and I do My Our best
siddiq baig
1y
To tackle the customer is to understand the problem of customer and carefully listening what customer says and treat the customer with respective manner
Binita Majumdar
1y
Follow the below steps ✓ Apologies, Empathise and keep a friendly tactful tone ✓Acknowledge for being a valued customer ✓ Active listening with Annotating the concern so that you can quickly isolate t...read more
Lakavath Harish
1y
To tackle customers in real-time scenarios, focus on active listening, empathy, and quick problem-solving. Respond promptly, provide personalized solutions, and ensure clear communication to address t...read more
Diksha Manohar Pichare
1y

First of all I will try to understand what's a exactly need of the customer by the communicate with them. After that give them explanation of our services which is very useful to them.

Narasimha Naik
1y

customer is back bone of our company and I will talk with smooth manner I tackle the customer phone call or will visit current location

Sarita Behera
1y

We should stay polite and calm while handling customers and assured customers that you are trying your best to solve the query.

Avinash Kharat
1y

24 hours in availability

Yalamandala Mammud
1y

To tackle a customer in real time scenario,active listening, empathy,and problem -solving skills are crucial.

Listen actively to the customer concerns and acknowledge their emotions

Show empathy and un...read more

Ashima Debnath
1y

Customer is a king and emotional too so here we should remain calm and understanding while acknowledging their feelings.

SABENA R
1y

To tackle a customer in real-time scenario, active listening, empathy, and problem-solviong skills are crucial.

Listen actively to the customer's concerns and acknowledge their emotions

Offer solutions ...read more

adapa vishal
1y

Just follow basic rules follow the script and if customer facing problem first Apologize then emapthaise with customer problem and provide assurance that I am the one who will try his best to solve hi...read more

SAAKSHI TEWARI
1y

do best in group discussion

detailedkrishna
1y

Just follow basic rules follow the script and if customer facing problem first Apologize then emapthaise with customer problem and provide assurance that I am the one who will try his best to solve hi...read more

Sai Kumar sk
1y

One needs to be a good listener, have knowledge about the process & script along with that patience, politeness & presence of mind is required

Anonymous
1y

Listen actively to the customers concerns & acknowledge their emotions

Anonymous
1y

A good behavior to to them

Vidya Govekar
2y

To tackle a customer we shuold understand his/her problem properly and help them to solve theri problem and we should remain calm and professional

Sudip Chakraborty
2y

One needs to be a good listener, have knowledge about the process & script along with that patience, politeness & presence of mind is required

Tina Chakraborty
2y

Listen and understand the exact issue of the customer, don't make assumptions of your own, patiently handle the customer if the customer is irritate then provide the proper resolution based on policy ...read more

Varsha Tiwari
2y

First listen to them let them finish saying be polite and assure them you understand them and finally give them Satisfying resolution

Kothuri Jeevana Kumari
2y

Customer is back bone of our company and i will talk with smooth manner i tackle the customer by the phone call or i will visit his/her current location

Kothuri Jeevana Kumari
2y

Customer is the back bone in our company , i tackle the customer by the Phone call or i will visit the his current location

mahesh bhosale
2y

I tackle the customer by the phone call or i will visit his work location

Select
Add answer anonymously...

Tech Mahindra Customer Support Associate interview questions & answers

A Customer Support Associate was asked 3mo agoQ. What is the customer process?
A Customer Support Associate was asked 4mo agoQ. What does BPO stand for?
A Customer Support Associate was asked 6mo agoQ. What kind of role are you looking for?

Popular interview questions of Customer Support Associate

A Customer Support Associate was asked 2mo agoQ1. What is the OSI model?
A Customer Support Associate was asked 3mo agoQ2. What is the customer process?
A Customer Support Associate was asked 4mo agoQ3. What does BPO stand for?

Top HR questions asked in Tech Mahindra Customer Support Associate

A Customer Support Associate was asked 2w agoQ1. What was your experience at Amazon?
A Customer Support Associate was asked 2w agoQ2. Why did you join Amazon?
A Customer Support Associate was asked 1mo agoQ3. How do you manage stress?
Tech Mahindra Customer Support Associate Interview Questions
Stay ahead in your career. Get AmbitionBox app
play-icon
play-icon
qr-code
Trusted by over 1.5 Crore job seekers to find their right fit company
80 L+

Reviews

10L+

Interviews

4 Cr+

Salaries

1.5 Cr+

Users

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2025 Info Edge (India) Ltd.

Follow Us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter
Profile Image
Hello, Guest
AmbitionBox Employee Choice Awards 2025
Winners announced!
awards-icon
Contribute to help millions!
Write a review
Write a review
Share interview
Share interview
Contribute salary
Contribute salary
Add office photos
Add office photos
Add office benefits
Add office benefits