Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Q1. Introduce yourself?
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Q2. What's inbound and outbound?
Ans. 
Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.
• Inbound involves responding to customer inquiries, complaints, or requests for assistance.

• Outbound involves making proactive calls or sending messages to customers for various purposes such as sales, surveys, or follow-ups.

• Examples: Inbound - answering customer calls; Outb
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Q3. What did you left your previous job?
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Q1. Introduce yourself
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Q2. What's inbound and outbound
Ans. 
Inbound refers to receiving communication or requests from customers, while outbound refers to initiating communication or reaching out to customers.
• Inbound involves responding to customer inquiries, complaints, or requests for assistance

• Outbound involves making proactive calls or sending messages to customers for sales, follow-ups, or surveys

• Examples: Inbound - answering customer calls; Outbound - cold calling potenti
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Q3. Why did you left your previous job
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Q4. Tell me about your previous experience
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Q5. Tell me yesterday, what did you do?
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Q6. Translation from English to hindi & marathi
Ans. 
Translation of the question into Hindi and Marathi
• Translate the question into Hindi and Marathi

• Ensure accuracy and clarity in translation

• Use appropriate language and cultural context
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Q1. How you spent your yesterday.
Ans. 
I spent my yesterday working from home and taking breaks to relax and recharge.
• Worked from home

• Took breaks to relax

• Recharged myself
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Q1. What is your favourite song and why?
Ans. 
My favorite song is 'Bohemian Rhapsody' by Queen because of its unique blend of genres and powerful lyrics.
• The song 'Bohemian Rhapsody' is a masterpiece that combines elements of rock, opera, and ballad.

• Its complex structure and diverse musical sections make it stand out from other songs.

• The lyrics are thought-provoking and emotionally charged, telling a captivating story.

• Freddie Mercury's exceptional vocal range and t...read more
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Q1. Self introduce and family back ground and education
Ans. I introduced about my self and about my hobbies about my education
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Q2. Hr asked about language
Ans. I replied I know 3 language as Hindi English and Punjabi
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Q1. Will you be working flexible hours?
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Q2. Can't rejoin once terminate
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Q1. General introduction, comms skill test
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Q1. Why did you leave, why do you want to join us and other questions related to the process
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Versant test, comms skill

Q1. Tell me about Yourself?
Ans. Hello, thank you for giving me this opportunity to introduce myself. My name is Deepak Yadav and I'm from Noida Sector 51. Currently, I'm pursuing my Bachelor's degree from Glocal University and it’s my last year going on. I've 9 months of experience as a customer support associate and my last company was Cogent E-service and I really enjoyed my experience there. Alongside my studies and experience, I have a passion fo...read more
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Q2. Previous job roles and responsibilities?
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Q3. Are you comfortable with the night shift?
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They will give you a situation of customer concern and you just have to solve the customer’s concern through chat. Another one was essay writing, you just have to write 150-200 words on any topic.

Q1. Tell me about yourself?
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Q2. Tell me about your experiences, Roles and responsibilities in your previous job.
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Q3. Tell me about your hobbies.
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Q4. What's your daily routine?
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