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Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

Updated 4 Feb 2025

Top Tech Mahindra Customer Support Associate Interview Questions and Answers

View all 33 questions

Tech Mahindra Customer Support Associate Interview Experiences

115 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How you spent your yesterday.
  • Ans. 

    I spent my yesterday working from home and taking breaks to relax and recharge.

    • Worked from home

    • Took breaks to relax

    • Recharged myself

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. What is your favourite song and why?
  • Ans. 

    My favorite song is 'Bohemian Rhapsody' by Queen because of its unique blend of genres and powerful lyrics.

    • The song 'Bohemian Rhapsody' is a masterpiece that combines elements of rock, opera, and ballad.

    • Its complex structure and diverse musical sections make it stand out from other songs.

    • The lyrics are thought-provoking and emotionally charged, telling a captivating story.

    • Freddie Mercury's exceptional vocal range and t...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduce and family back ground and education
  • Ans. I introduced about my self and about my hobbies about my education
  • Answered Anonymously
  • Q2. Hr asked about language
  • Ans. I replied I know 3 language as Hindi English and Punjabi
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Associate interview:
  • First communicat skill and body
Interview preparation tips for other job seekers - Really very thankful for HR rounds

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. General introduction, comms skill test
Round 2 - One-on-one 

(1 Question)

  • Q1. Why did you leave, why do you want to join us and other questions related to the process
Round 3 - Aptitude Test 

Versant test, comms skill

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about Yourself?
  • Ans. Hello, thank you for giving me this opportunity to introduce myself. My name is Deepak Yadav and I'm from Noida Sector 51. Currently, I'm pursuing my Bachelor's degree from Glocal University and it’s my last year going on. I've 9 months of experience as a customer support associate and my last company was Cogent E-service and I really enjoyed my experience there. Alongside my studies and experience, I have a passion fo...
  • Answered Anonymously
  • Q2. Previous job roles and responsibilities?
  • Q3. Are you comfortable with the night shift?
Round 3 - Assignment 

They will give you a situation of customer concern and you just have to solve the customer’s concern through chat. Another one was essay writing, you just have to write 150-200 words on any topic.

Round 4 - Technical 

(4 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about your experiences, Roles and responsibilities in your previous job.
  • Q3. Tell me about your hobbies.
  • Q4. What's your daily routine?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, it's just an interview. Either you will get selected or rejected, they will not give you any type of punishment. Best of luck!

Tech Mahindra interview questions for designations

 Customer Support

 (5)

 Senior Customer Support Associate

 (3)

 Associate Customer Support Executive

 (2)

 Associate Customer Support Engineer

 (1)

 Customer Associate

 (11)

 Support Associate

 (1)

 Customer Support Executive

 (91)

 Customer Support Representative

 (1)

Customer Support Associate Interview Questions & Answers

user image Priyanka Biswas Vhelo

posted on 6 Apr 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Ask about experience
  • Q2. As usual asked about myself
  • Q3. Differences between sympathy and empathy

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good but the process for which I was selected that managers are not good at all. They hire when business requirement but after that time with out any reason they just fire lots of people who need jobs. But by luck i was not there in the fire list 😊.
Salary on time that is the only good point... 👍

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Voice process experience
  • Ans. 

    I have 2 years of experience in a voice process role, handling customer queries and providing support over the phone.

    • Handled inbound and outbound calls efficiently

    • Resolved customer issues and complaints in a timely manner

    • Provided product information and assistance to customers

    • Maintained accurate records of interactions with customers

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Voice process experience
  • Ans. 

    I have 2 years of experience in a voice process role, handling customer queries and providing support over the phone.

    • Handled inbound and outbound calls to assist customers with their inquiries

    • Provided product information, resolved complaints, and processed orders

    • Maintained a high level of professionalism and customer service skills

    • Used CRM software to document customer interactions and follow up on issues

  • Answered by AI

Customer Support Associate Jobs at Tech Mahindra

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Pervious company Work experience and job roles
  • Q3. Ground discussion and salary details

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself!
  • Q2. What do you know about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO companies provide services such as customer support, technical support, sales, and back-office operations.

    • Outsourcing to BPO companies can help businesses save costs and focus on core activities.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of B...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Have you any experience ?
  • Q2. Why you want to join TechM

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it up !
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. JAN on any topic
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you describe your previous experience?
  • Ans. 

    I have 2 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer issues and complaints in a timely manner

    • Provided product information and assistance to customers

    • Maintained a high level of customer satisfaction through effective communication

    • Collaborated with other departments to ensure cus

  • Answered by AI
  • Q2. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is about meeting the needs and expectations of customers.

    • It involves effective communication, problem-solving, and empathy.

    • Examples include resolving customer complaints, answering inquiries, and providing product information.

    • Customer service can be provided through various channels such as phon...

  • Answered by AI
Round 3 - Versant 

(2 Questions)

  • Q1. It's about English speaking
  • Q2. It's about communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't give priority to join here mainly in Customer support, it's a very abusive environment and your are drained in every way, so all advice I can give you if you joined here is be in a good repo with lead and he will take care of you
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Why we should hire you?
  • Q2. What do you know about customer support.
  • Ans. 

    Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

    • Providing timely and accurate responses to customer inquiries

    • Resolving customer issues and complaints effectively

    • Offering product or service recommendations based on customer needs

    • Maintaining a positive and professional attitude at all times

    • Utilizing various communication channels such as phone, emai...

  • Answered by AI
  • Q3. Mention three qualities of your own.
  • Q4. Where you see yourself in five years
Round 3 - One-on-one 

(4 Questions)

  • Q1. What do you mean by customer support
  • Ans. 

    Customer support refers to providing assistance and guidance to customers before, during, and after a purchase.

    • Assisting customers with product inquiries and issues

    • Resolving customer complaints and concerns

    • Providing technical support for products or services

    • Offering guidance on product usage and troubleshooting

    • Ensuring customer satisfaction and retention

  • Answered by AI
  • Q2. Why we should hire you
  • Q3. Tell me something about yourself
  • Q4. When can you join us

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Support Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Tech Mahindra Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, Customer Service, voice process, Domestic BPO and Communication Skills.
What are the top questions asked in Tech Mahindra Customer Support Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Support Associate interview -

  1. How can you tackle your customer in real time scenar...read more
  2. How would you handle an irated CX and what is the meaning of emotions according...read more
  3. How would you handle an angry custom...read more
How long is the Tech Mahindra Customer Support Associate interview process?

The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Support Associate Interview Process

based on 106 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • One-on-one Round
  • HR Round - 2
View more
Tech Mahindra Customer Support Associate Salary
based on 3.9k salaries
₹0.6 L/yr - ₹6.8 L/yr
6% less than the average Customer Support Associate Salary in India
View more details

Tech Mahindra Customer Support Associate Reviews and Ratings

based on 877 reviews

3.5/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.1

Salary

3.3

Job security

3.3

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 877 Reviews and Ratings
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