Tech Mahindra Customer Support Associate Interview Questions, Process, and Tips

I have 2 years of experience in a voice process role, handling customer queries and providing support over the phone.

• Handled inbound and outbound calls efficiently

• Resolved customer issues and complaints in a timely manner

• Provided product information and assistance to customers

• Maintained accurate records of interactions with customers

I have 2 years of experience in a voice process role, handling customer queries and providing support over the phone.

• Handled inbound and outbound calls to assist customers with their inquiries

• Provided product information, resolved complaints, and processed orders

• Maintained a high level of professionalism and customer service skills

• Used CRM software to document customer interactions and follow up on issues

BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

• BPO companies provide services such as customer support, technical support, sales, and back-office operations.

• Outsourcing to BPO companies can help businesses save costs and focus on core activities.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of B...read more

I have 2 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.

• Handled customer inquiries via phone, email, and chat

• Resolved customer issues and complaints in a timely manner

• Provided product information and assistance to customers

• Maintained a high level of customer satisfaction through effective communication

• Collaborated with other departments to ensure cus

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and providing product information.

• Customer service can be provided through various channels such as phon...read more

Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

• Providing timely and accurate responses to customer inquiries

• Resolving customer issues and complaints effectively

• Offering product or service recommendations based on customer needs

• Maintaining a positive and professional attitude at all times

• Utilizing various communication channels such as phone, emai...read more

Customer support refers to providing assistance and guidance to customers before, during, and after a purchase.

• Assisting customers with product inquiries and issues

• Resolving customer complaints and concerns

• Providing technical support for products or services

• Offering guidance on product usage and troubleshooting

• Ensuring customer satisfaction and retention