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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips

Updated 9 Feb 2025

Top Tech Mahindra Customer Service Executive Interview Questions and Answers

  • Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
  • Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
  • Q3. What are the components of customer satisfaction?
View all 47 questions

Tech Mahindra Customer Service Executive Interview Experiences

114 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions related to self and previous organisation.
Round 3 - Opps round 

(1 Question)

  • Q1. Related completely to previous organisation. Basic computer skills.
Round 4 - Assessment 

(1 Question)

  • Q1. Online test assessment to check listing skills, writing and grammar.
Round 5 - Typing Test 

(1 Question)

  • Q1. Check the speed and accuracy of typing

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was very good and the hr Sanjay mohanty was really very supportive throughout my interview.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About experience and current Job
  • Q2. Question based on Communication skill
  • Q3. Questions about education and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - To Crack an interview for this profile just need to brush up the communication skills

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. What was your job role in previous company
Round 3 - HR 

(1 Question)

  • Q1. What was your role in previous job
Round 4 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why did you wanted to join our company
  • Q3. What was your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - Be perfect in English then go

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why did you left your previous company?
  • Q3. What was your last CTC?
Round 3 - One-on-one 

(5 Questions)

  • Q1. Take me through your profile briefly?
  • Q2. What was your last work explain?
  • Q3. Why did you left your previous company?
  • Q4. Why should we hire you?
  • Q5. Speak for min 2 min on given topic.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Prepare for this questions.
Agree on their terms if they ask you for rotational shifts. they would not ask much about yourself they just want to know how you tackle the situation and how confident you are to provide answers in unknown situations.

Tech Mahindra interview questions for designations

 Customer Service

 (5)

 Senior Customer Service Executive

 (4)

 Customer Service Associate

 (128)

 Customer Service Representative

 (5)

 Customer Service Manager

 (3)

 Customer Service Advisor

 (3)

 Customer Service Agent

 (2)

 Customer Service Professional

 (2)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(2 Questions)

  • Q1. Tell us about yourself
  • Q2. What do you think about Global warming
  • Ans. 

    Global warming is a pressing issue caused by human activities leading to climate change.

    • Global warming is a result of the increase in greenhouse gases in the atmosphere, primarily from burning fossil fuels.

    • It leads to rising global temperatures, melting ice caps, more frequent and severe natural disasters, and disruptions in ecosystems.

    • Addressing global warming requires collective action to reduce carbon emissions, tra...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confidence which will help you a lot

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Typing test to do for 3 mins

Round 3 - Assignment 

We need to do a test online

Round 4 - One-on-one 

(1 Question)

  • Q1. A manager will have a one to one with u
Round 5 - One-on-one 

(1 Question)

  • Q1. My previous job experience
Round 6 - HR 

(1 Question)

  • Q1. The final payout

Interview Preparation Tips

Interview preparation tips for other job seekers - Trust your instincts and don't believe everything the HR says ... They hide a lot of things .. like sales in mandatory, its target oriented

Customer Service Executive Jobs at Tech Mahindra

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Intro previous day
  • Ans. 

    I would be happy to answer the question from the previous day.

    • Listen carefully to the question being asked

    • Provide a clear and concise response

    • Use examples to support your answer if applicable

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Intro English speaking

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self that we should hire you? Share your work experience? If you are comfortable with the law n policies of the company? Where do you recite? For how long you wish to work i...
  • Ans. 

    I am aware of how to keep the customers calm and get their requirements fulfilled in a minimal time, I am experienced in troubleshooting and managing aggressive customers.

  • Answered by Christina Paul
Round 3 - One-on-one 

(4 Questions)

  • Q1. Introduction! Question based of self experience! Talent test on a moc call. Ask you twisted questions based on your talent. Ask you if you wish to work for short term or long term, will ask you twisted que...
  • Ans. 

    Where do you live Are you comfortable with rotational shifts What made you opt for our company What’s your salary expectations

  • Answered by Christina Paul
  • Q2. Where do you see your self after 5/10 years.
  • Ans. 

    I see my self as a manager in this company 5 years from now, I sky looking for growth along with the need of money as for every mankind.

  • Answered by Christina Paul
  • Q3. How much is your salary expectation.
  • Q4. Can you adjust with rotational shifts.
  • Ans. 

    Yes, I am flexible and can adjust to rotational shifts.

    • I have previous experience working in rotational shifts and have no issues adjusting to different schedules.

    • I understand the importance of being available to assist customers at different times of the day.

    • I am willing to adapt my personal schedule to meet the needs of the job.

    • I am a team player and understand the importance of contributing to the success of the tea

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never ask for offs/leaves before you join. First build rapport with your Teamleader. If need long leaves in the joining month better don’t join that month n extend it instead.

I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

Rich content with good subject knowledge
Be a leader
Be relevant
Be a good listener
Improve your communication skills
No aggressive move
Dont crisscross on your ideas

Round 2 - HR 

(1 Question)

  • Q1. Start of main content Career Guide Interviewing 34 HR Manager Interview Questions (With Example Answers) 34 HR Manager Interview Questions (With Example Answers) By Indeed Editorial Team Updated May 24, 2...

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer service skills are the set of behaviors you rely on when interacting with a customer. They can also be useful when following up after an initial conversation. For example, if you work as a virtual assistant for a technology company, you may need to help customers troubleshoot problems with their devices. To accomplish this, you will likely use several different skills:

Communication. You will need to be responsive in a timely manner. You will need to communicate with them in a clear, easy-to-understand way to solve the problem.
Empathy. Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.
Patience. Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.
Technical knowledge. To effectively solve problems, you will likely need to know a bit of technical or industry knowledge to help them resolve the issue at hand.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Iam just for Reddy tech Mahindra
  • Q2. Started a joint venture with British Telecom in 1986 as a technology outsourcing firm. British Telecom initially had around a 30 percent stake in Tech Mahindra. In December 2010, British Telecom sold 5.5 p...
  • Q3. After the Satyam scandal of 2008-09 Tech Mahindra bid for Satyam Computer Services, and emerged as a top bidder with an offer of INR 58.90 a share for a 31 percent stake in the company, beating a strong ri...
  • Q4. Tech Mahindra announced its merger with Mahindra Satyam on March 21, 2012, after getting approval of the two company boards to create an IT company worth US$2.5 billion.[15][16] The two firms had received ...
  • Q5. In 2014, Tech Mahindra acquired Lightbridge Communications Corporation (LCC), one of the largest independent telecom services companies in the world with local presence in over 50 countries. In 2015, Tech ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
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Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, customer support, voice process, International Voice Process and customer care.
What are the top questions asked in Tech Mahindra Customer Service Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -

  1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 it...read more
  2. What if there is no internet.......is there any back up for these type of compa...read more
  3. What are the components of customer satisfacti...read more
How long is the Tech Mahindra Customer Service Executive interview process?

The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Customer Service Executive Interview Process

based on 71 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Tech Mahindra Customer Service Executive Salary
based on 3.4k salaries
₹0.9 L/yr - ₹5 L/yr
6% more than the average Customer Service Executive Salary in India
View more details

Tech Mahindra Customer Service Executive Reviews and Ratings

based on 818 reviews

3.4/5

Rating in categories

3.4

Skill development

3.1

Work-life balance

3.2

Salary

3.2

Job security

3.3

Company culture

2.9

Promotions

3.1

Work satisfaction

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