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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips

Updated 9 Feb 2025

Top Tech Mahindra Customer Service Executive Interview Questions and Answers

  • Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
  • Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
  • Q3. What are the components of customer satisfaction?
View all 47 questions

Tech Mahindra Customer Service Executive Interview Experiences

114 interviews found

I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. What is Advantage and disadvantage of social media
  • Ans. Social media is online platform where we can share thoughts, Ideas, photo across the world, There are various social media platforms like Facebook, Youtube and Whatsapp etc.
  • Answered Anonymously
  • Q2. Tell about Women empowerment
  • Ans. Women empowerment is empowering the women to take their own decisions for personal development as well as social development, Empowerements means encouraging the women to be self reliant, Independence, generate confidence to handle difficult situation In ancient times women were treated very badly by family members and society, They were completely kept out from there rights and development and were restricted to ...
  • Answered Anonymously
  • Q3. Tell about the best tourist place in UP
  • Ans. 

    Taj Mahal, a UNESCO World Heritage Site, is the best tourist place in Uttar Pradesh (UP).

    • Taj Mahal is a magnificent white marble mausoleum located in Agra, UP.

    • It was built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal.

    • The architectural beauty, intricate carvings, and stunning gardens make it a must-visit destination.

    • Taj Mahal is considered one of the Seven Wonders of the World.

    • Tourists can explore the...

  • Answered by AI
  • Q4. Tell about previous work experience
  • Ans. I have shared my previous company roles and responsibility
  • Answered Anonymously
  • Q5. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat,...

  • Answered by AI
  • Q6. Tell me about your favorite movies
  • Ans. I explain about 3 idiot that it is one of the biggest superhit Bollywood movie directed by Rajkumar hirani and actor Aamir Khan played lead role in this movie These movies was full of comedy and story of engineering student how they struggle during their college study and also to get good job in company
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence while speaking and atleast tell few words about the given topic

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. What is expected salary
  • Q2. Why did you work this company
  • Q3. You work in compartable
  • Q4. How much years experience
  • Q5. You like this company

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • Quality Control
Interview preparation tips for other job seekers - I need job...I am expecting salary ....I like this company...I am 1 year experience person..... good communication skills...

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. How you handle angry customer?
  • Q2. What is the mock call?
  • Ans. 

    A mock call is a simulated call used for training and evaluation purposes in customer service.

    • Mock calls are used to train customer service representatives on how to handle different scenarios and customer interactions.

    • They can also be used to evaluate the performance of customer service representatives.

    • Mock calls can be scripted or unscripted, and may involve role-playing with other employees or actors.

    • Examples of sce...

  • Answered by AI
  • Q3. Tell me something about your self.
  • Q4. What is Women empowerment?
  • Ans. 

    Women empowerment is the process of providing women with the power to make decisions and control their own lives.

    • It involves giving women access to education, healthcare, and job opportunities

    • It also includes promoting gender equality and challenging gender stereotypes

    • Examples of women empowerment initiatives include microfinance programs, women's leadership training, and advocacy for women's rights

    • Women empowerment be...

  • Answered by AI
  • Q5. Why should I hire you?
  • Q6. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be prepare with your introduction and about the company.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What are you doing work. In this ompany
  • Q2. What is work in this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing all is wright I am so happy bcz Mahendra company good

Tech Mahindra interview questions for designations

 Customer Service

 (5)

 Senior Customer Service Executive

 (4)

 Customer Service Associate

 (128)

 Customer Service Representative

 (5)

 Customer Service Manager

 (3)

 Customer Service Advisor

 (3)

 Customer Service Agent

 (2)

 Customer Service Professional

 (2)

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. ABOUT YOURSELF MORE
  • Q2. HOW TO Hndle angry customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Remain calm and composed to de-escalate the situation

    • Apologize for any inconvenience caused

    • Offer solutions or alternatives to resolve the issue

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confodent

Get interview-ready with Top Tech Mahindra Interview Questions

I applied via Job Fair

Round 1 - Technical 

(7 Questions)

  • Q1. Are current working
  • Q2. Any other qualifications
  • Q3. Education qualifications please
  • Q4. Current adress please
  • Q5. Present adress please
  • Q6. Tell about your self
  • Q7. Any experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills time Maitaince work good working

Customer Service Executive Jobs at Tech Mahindra

View all

I applied via Approached by Company and was interviewed in May 2022. There were 9 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Writing

Round 3 - Aptitude Test 

Writing

Round 4 - Aptitude Test 

Writing

Round 5 - Assignment 

Reading

Round 6 - Assignment 

Reading assignment

Round 7 - Assignment 

Writing good

Round 8 - Group Discussion 

Other

Round 9 - One-on-one 

(8 Questions)

  • Q1. Good Very Assinmen Writing Others Privet J
  • Q2. Good Hight Very easy Assisenment
  • Q3. Body Telant Good Easy Assisnment Job
  • Q4. Good Job Nice Very easy
  • Q5. Most Langugae Nice One time Minimum
  • Ans. 

    The question seems to be incomplete or unclear.

    • The question lacks context or specific information.

    • It is difficult to provide a meaningful answer without more details.

    • Please provide additional information or rephrase the question.

  • Answered by AI
  • Q6. Good modt Inport Very Long nine
  • Q7. Very Inteligent Nice Hight Gold Electric
  • Q8. Very Good Cinity Most Very nice

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • Customer Relationship
  • Execution
  • Customer Service
  • Marketing
  • Management
  • Team Management
  • Finance
  • Communication Skills
  • Photoshop
  • Networking
  • HTML
Interview preparation tips for other job seekers - Ok iam give import others good see

I applied via Company Website and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1)Qualification and introduction of my self? 2) Do you know communication skill?
  • Ans. These is kiran. I completed my intermediate in narayana college in Chanda nagar. My perents belong to company employes . I am completing my degree final year. Bsc in vivekanand degree college, Kukatpally.
  • Answered Anonymously
  • Q2. Which department do you like ?

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - First, they seem my qualifications and they asked me to. INTODUSE MY SELF. Just we required adharcade and resume with as.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Languages test through basic questions
  • Q2. Be confident and answer it confidently

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer them truly .. they are also
Supporting
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Jan 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What are you're qualification ? Do you have any experience in BPO before ?
  • Q2. SO WHAT ARE YOU'RE HOBBIES

Interview Preparation Tips

Interview preparation tips for other job seekers - JUST ANSWER WHAT IS RIGHT AND TRUE there is no need to worry
Contribute & help others!
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Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, customer support, voice process, International Voice Process and customer care.
What are the top questions asked in Tech Mahindra Customer Service Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -

  1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 it...read more
  2. What if there is no internet.......is there any back up for these type of compa...read more
  3. What are the components of customer satisfacti...read more
How long is the Tech Mahindra Customer Service Executive interview process?

The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Customer Service Executive Interview Process

based on 71 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Tech Mahindra Customer Service Executive Salary
based on 3.4k salaries
₹0.9 L/yr - ₹5 L/yr
6% more than the average Customer Service Executive Salary in India
View more details

Tech Mahindra Customer Service Executive Reviews and Ratings

based on 818 reviews

3.4/5

Rating in categories

3.4

Skill development

3.1

Work-life balance

3.2

Salary

3.2

Job security

3.3

Company culture

2.9

Promotions

3.1

Work satisfaction

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