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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Service Executive Interview Questions and Answers
- Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
- Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
- Q3. What are the components of customer satisfaction?
Tech Mahindra Customer Service Executive Interview Experiences
119 interviews found
Anonymous
Selected
I appeared for an interview in Feb 2023.
Typing test to do for 3 mins
We need to do a test online
(1 Question)
- Q1. A manager will have a one to one with u
(1 Question)
- Q1. My previous job experience
(1 Question)
- Q1. The final payout
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Intro previous day
- Ans.
I would be happy to answer the question from the previous day.
Listen carefully to the question being asked
Provide a clear and concise response
Use examples to support your answer if applicable
(1 Question)
- Q1. Intro English speaking
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your self that we should hire you? Share your work experience? If you are comfortable with the law n policies of the company? Where do you recite? For how long you wish to work i...
- Ans.
I am aware of how to keep the customers calm and get their requirements fulfilled in a minimal time, I am experienced in troubleshooting and managing aggressive customers.
(4 Questions)
- Q1. Introduction! Question based of self experience! Talent test on a moc call. Ask you twisted questions based on your talent. Ask you if you wish to work for short term or long term, will ask you twisted que...
- Ans.
Where do you live Are you comfortable with rotational shifts What made you opt for our company What’s your salary expectations
- Q2. Where do you see your self after 5/10 years.
- Ans.
I see my self as a manager in this company 5 years from now, I sky looking for growth along with the need of money as for every mankind.
- Q3. How much is your salary expectation.
- Q4. Can you adjust with rotational shifts.
- Ans.
Yes, I am flexible and can adjust to rotational shifts.
I have previous experience working in rotational shifts and have no issues adjusting to different schedules.
I understand the importance of being available to assist customers at different times of the day.
I am willing to adapt my personal schedule to meet the needs of the job.
I am a team player and understand the importance of contributing to the success of the tea
Interview Preparation Tips
What people are saying about Tech Mahindra
I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.
Rich content with good subject knowledge
Be a leader
Be relevant
Be a good listener
Improve your communication skills
No aggressive move
Dont crisscross on your ideas
(1 Question)
- Q1. Start of main content Career Guide Interviewing 34 HR Manager Interview Questions (With Example Answers) 34 HR Manager Interview Questions (With Example Answers) By Indeed Editorial Team Updated May 24, 2...
Interview Preparation Tips
Communication. You will need to be responsive in a timely manner. You will need to communicate with them in a clear, easy-to-understand way to solve the problem.
Empathy. Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.
Patience. Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.
Technical knowledge. To effectively solve problems, you will likely need to know a bit of technical or industry knowledge to help them resolve the issue at hand.
Tech Mahindra interview questions for designations
Selected
I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Iam just for Reddy tech Mahindra
- Q2. Started a joint venture with British Telecom in 1986 as a technology outsourcing firm. British Telecom initially had around a 30 percent stake in Tech Mahindra. In December 2010, British Telecom sold 5.5 p...
- Q3. After the Satyam scandal of 2008-09 Tech Mahindra bid for Satyam Computer Services, and emerged as a top bidder with an offer of INR 58.90 a share for a 31 percent stake in the company, beating a strong ri...
- Q4. Tech Mahindra announced its merger with Mahindra Satyam on March 21, 2012, after getting approval of the two company boards to create an IT company worth US$2.5 billion.[15][16] The two firms had received ...
- Q5. In 2014, Tech Mahindra acquired Lightbridge Communications Corporation (LCC), one of the largest independent telecom services companies in the world with local presence in over 50 countries. In 2015, Tech ...
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
(6 Questions)
- Q1. What is Advantage and disadvantage of social media
- Ans. Social media is online platform where we can share thoughts, Ideas, photo across the world, There are various social media platforms like Facebook, Youtube and Whatsapp etc.
- Q2. Tell about Women empowerment
- Ans. Women empowerment is empowering the women to take their own decisions for personal development as well as social development, Empowerements means encouraging the women to be self reliant, Independence, generate confidence to handle difficult situation In ancient times women were treated very badly by family members and society, They were completely kept out from there rights and development and were restricted to ...
- Q3. Tell about the best tourist place in UP
- Ans.
Taj Mahal, a UNESCO World Heritage Site, is the best tourist place in Uttar Pradesh (UP).
Taj Mahal is a magnificent white marble mausoleum located in Agra, UP.
It was built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal.
The architectural beauty, intricate carvings, and stunning gardens make it a must-visit destination.
Taj Mahal is considered one of the Seven Wonders of the World.
Tourists can explore the...
- Q4. Tell about previous work experience
- Ans. I have shared my previous company roles and responsibility
- Q5. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat,...
- Q6. Tell me about your favorite movies
- Ans. I explain about 3 idiot that it is one of the biggest superhit Bollywood movie directed by Rajkumar hirani and actor Aamir Khan played lead role in this movie These movies was full of comedy and story of engineering student how they struggle during their college study and also to get good job in company
Interview Preparation Tips
Customer Service Executive Jobs at Tech Mahindra
I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.
(5 Questions)
- Q1. What is expected salary
- Q2. Why did you work this company
- Q3. You work in compartable
- Q4. How much years experience
- Q5. You like this company
Interview Preparation Tips
- Quality Control
Selected
I applied via Company Website and was interviewed in Jan 2023. There were 2 interview rounds.
(6 Questions)
- Q1. How you handle angry customer?
- Q2. What is the mock call?
- Ans.
A mock call is a simulated call used for training and evaluation purposes in customer service.
Mock calls are used to train customer service representatives on how to handle different scenarios and customer interactions.
They can also be used to evaluate the performance of customer service representatives.
Mock calls can be scripted or unscripted, and may involve role-playing with other employees or actors.
Examples of sce...
- Q3. Tell me something about your self.
- Q4. What is Women empowerment?
- Ans.
Women empowerment is the process of providing women with the power to make decisions and control their own lives.
It involves giving women access to education, healthcare, and job opportunities
It also includes promoting gender equality and challenging gender stereotypes
Examples of women empowerment initiatives include microfinance programs, women's leadership training, and advocacy for women's rights
Women empowerment be...
- Q5. Why should I hire you?
- Q6. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What are you doing work. In this ompany
- Q2. What is work in this company
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. ABOUT YOURSELF MORE
- Q2. HOW TO Hndle angry customer
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed to de-escalate the situation
Apologize for any inconvenience caused
Offer solutions or alternatives to resolve the issue
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
Tech Mahindra Interview FAQs
Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -
The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Customer Service Executive Interview Process
based on 76 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
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Tech Mahindra Customer Service Executive Reviews and Ratings
based on 841 reviews
Rating in categories
|
Software Engineer
26.4k
salaries
|  ₹2 L/yr - ₹9.5 L/yr |
|
Senior Software Engineer
21.6k
salaries
| ₹5.5 L/yr - ₹23.5 L/yr |
|
Technical Lead
11.9k
salaries
| ₹9.6 L/yr - ₹38.5 L/yr |
|
Associate Software Engineer
5.7k
salaries
| ₹1.8 L/yr - ₹5.9 L/yr |
|
Team Lead
5.1k
salaries
| ₹5.3 L/yr - ₹17.5 L/yr |
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