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Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips
Top Tech Mahindra Customer Service Executive Interview Questions and Answers
- Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem o ...read more
- Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
- Q3. What are the components of customer satisfaction?
Tech Mahindra Customer Service Executive Interview Experiences
114 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
(6 Questions)
- Q1. What is Advantage and disadvantage of social media
- Ans. Social media is online platform where we can share thoughts, Ideas, photo across the world, There are various social media platforms like Facebook, Youtube and Whatsapp etc.
- Q2. Tell about Women empowerment
- Ans. Women empowerment is empowering the women to take their own decisions for personal development as well as social development, Empowerements means encouraging the women to be self reliant, Independence, generate confidence to handle difficult situation In ancient times women were treated very badly by family members and society, They were completely kept out from there rights and development and were restricted to ...
- Q3. Tell about the best tourist place in UP
- Ans.
Taj Mahal, a UNESCO World Heritage Site, is the best tourist place in Uttar Pradesh (UP).
Taj Mahal is a magnificent white marble mausoleum located in Agra, UP.
It was built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal.
The architectural beauty, intricate carvings, and stunning gardens make it a must-visit destination.
Taj Mahal is considered one of the Seven Wonders of the World.
Tourists can explore the...
- Q4. Tell about previous work experience
- Ans. I have shared my previous company roles and responsibility
- Q5. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat,...
- Q6. Tell me about your favorite movies
- Ans. I explain about 3 idiot that it is one of the biggest superhit Bollywood movie directed by Rajkumar hirani and actor Aamir Khan played lead role in this movie These movies was full of comedy and story of engineering student how they struggle during their college study and also to get good job in company
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.
(5 Questions)
- Q1. What is expected salary
- Q2. Why did you work this company
- Q3. You work in compartable
- Q4. How much years experience
- Q5. You like this company
Interview Preparation Tips
- Quality Control
Selected
I applied via Company Website and was interviewed in Jan 2023. There were 2 interview rounds.
(6 Questions)
- Q1. How you handle angry customer?
- Q2. What is the mock call?
- Ans.
A mock call is a simulated call used for training and evaluation purposes in customer service.
Mock calls are used to train customer service representatives on how to handle different scenarios and customer interactions.
They can also be used to evaluate the performance of customer service representatives.
Mock calls can be scripted or unscripted, and may involve role-playing with other employees or actors.
Examples of sce...
- Q3. Tell me something about your self.
- Q4. What is Women empowerment?
- Ans.
Women empowerment is the process of providing women with the power to make decisions and control their own lives.
It involves giving women access to education, healthcare, and job opportunities
It also includes promoting gender equality and challenging gender stereotypes
Examples of women empowerment initiatives include microfinance programs, women's leadership training, and advocacy for women's rights
Women empowerment be...
- Q5. Why should I hire you?
- Q6. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
Interview Preparation Tips
What people are saying about Tech Mahindra
Selected
I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What are you doing work. In this ompany
- Q2. What is work in this company
Interview Preparation Tips
Tech Mahindra interview questions for designations
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. ABOUT YOURSELF MORE
- Q2. HOW TO Hndle angry customer
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed to de-escalate the situation
Apologize for any inconvenience caused
Offer solutions or alternatives to resolve the issue
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via Job Fair
(7 Questions)
- Q1. Are current working
- Q2. Any other qualifications
- Q3. Education qualifications please
- Q4. Current adress please
- Q5. Present adress please
- Q6. Tell about your self
- Q7. Any experience
Interview Preparation Tips
Customer Service Executive Jobs at Tech Mahindra
I applied via Approached by Company and was interviewed in May 2022. There were 9 interview rounds.
Writing
Writing
Writing
Reading
Reading assignment
Writing good
Other
(8 Questions)
- Q1. Good Very Assinmen Writing Others Privet J
- Q2. Good Hight Very easy Assisenment
- Q3. Body Telant Good Easy Assisnment Job
- Q4. Good Job Nice Very easy
- Q5. Most Langugae Nice One time Minimum
- Ans.
The question seems to be incomplete or unclear.
The question lacks context or specific information.
It is difficult to provide a meaningful answer without more details.
Please provide additional information or rephrase the question.
- Q6. Good modt Inport Very Long nine
- Q7. Very Inteligent Nice Hight Gold Electric
- Q8. Very Good Cinity Most Very nice
Interview Preparation Tips
- Customer Relationship
- Execution
- Customer Service
- Marketing
- Management
- Team Management
- Finance
- Communication Skills
- Photoshop
- Networking
- HTML
I applied via Company Website and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. 1)Qualification and introduction of my self? 2) Do you know communication skill?
- Ans. These is kiran. I completed my intermediate in narayana college in Chanda nagar. My perents belong to company employes . I am completing my degree final year. Bsc in vivekanand degree college, Kukatpally.
- Q2. Which department do you like ?
Interview Preparation Tips
- Communication Skills
Selected
I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Languages test through basic questions
- Q2. Be confident and answer it confidently
Interview Preparation Tips
Supporting
I was interviewed in Jan 2023.
(2 Questions)
- Q1. What are you're qualification ? Do you have any experience in BPO before ?
- Q2. SO WHAT ARE YOU'RE HOBBIES
Interview Preparation Tips
Tech Mahindra Interview FAQs
Some of the top questions asked at the Tech Mahindra Customer Service Executive interview -
The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Tech Mahindra Customer Service Executive Interview Process
based on 71 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
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Tech Mahindra Customer Service Executive Reviews and Ratings
based on 818 reviews
Rating in categories
Mumbai
1-6 Yrs
₹ 3.75-4.5 LPA
|
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26.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
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21.4k
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| ₹0 L/yr - ₹0 L/yr |
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11.7k
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Associate Software Engineer
5.5k
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Team Lead
5k
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| ₹0 L/yr - ₹0 L/yr |
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