Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips

Q1. What is the process of customer service
Ans. 
The process of customer service involves identifying customer needs, providing solutions, and ensuring customer satisfaction.
• Listen to customer concerns and needs

• Offer solutions or assistance

• Follow up to ensure satisfaction

• Handle complaints and escalations professionally

• Maintain a positive attitude and empathy towards customers
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Q2. Main important of voice process qualification
Ans. 
Voice process qualification is important for effective communication, problem-solving, and customer satisfaction.
• Effective communication skills are crucial for resolving customer issues and providing excellent service.

• Problem-solving abilities help in addressing customer concerns efficiently and effectively.

• Customer satisfaction is key in retaining customers and building brand loyalty.

• Examples: Call center agents need ...read more
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Q3. How manage to work
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Q4. Important voice process
Ans. 
Voice process is crucial for customer service as it involves direct communication with customers.
• Voice process involves handling customer queries and concerns over the phone.

• It requires good communication skills, empathy, and problem-solving abilities.

• Examples include answering customer calls, providing product information, and resolving complaints.

• Voice process is important for building customer relationships and ensu
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Q5. How to solve customer problem
Ans. 
To solve customer problems, listen actively, empathize, identify the issue, offer solutions, follow up, and ensure customer satisfaction.
• Listen actively to understand the customer's issue

• Empathize with the customer to show understanding and concern

• Identify the root cause of the problem

• Offer appropriate solutions or alternatives

• Follow up with the customer to ensure the issue is resolved

• Ensure customer satisfaction by pr
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Q6. How manage customers
Ans. 
Managing customers involves effective communication, problem-solving, and building relationships.
• Listen actively to customer concerns and address them promptly

• Provide personalized solutions to meet individual customer needs

• Build rapport and trust with customers to enhance loyalty and satisfaction

• Handle difficult customers with patience and empathy

• Seek feedback from customers to continuously improve service quality
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Q1. Profiling personal education hobbies
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Q2. Process shift timings
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Q1. Q1. In which year you have completed your graduation?
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Q2. Q2.When you will like to join Tech Mahindra If selected in interview? Q3. Are you complete fresher? Q4. How is your family Background? Q5. Did you applied Anywhere.?Before interviewing at Tech-Mahindra?
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Q3. Q6. What will be your next step?If rejected by Tech Mahindra?
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Q1. What do you know about amazon?
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Q2. Why do you want to join tech Mahindra?
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Q3. Why you want to join bpo
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Q4. Why I should hire you
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Q5. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance
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Q1. Self introduction or about self
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Q2. Why this career line?
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Q1. No of training days and rotional shift timing
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Q1. What was you accepting salary
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They asked separate questions like self introduction, family background, what do you mean by BPO, and some basic questions.

Q1. Same questions which are asked in group discussion and more from your resume.
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Q1. We have to type 30 words with 90 percent accuracy in 2 minutes.
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Q1. This round is like an English exam with fill in the blanks, vocabulary, grammar and may include speaking sometimes.
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