Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips

Q1. Explain about the e-commerce
Ans. 
E-commerce refers to the buying and selling of goods and services over the internet.
• E-commerce allows businesses to reach a global audience and operate 24/7.

• Customers can browse and purchase products online, making transactions convenient.

• Examples of e-commerce platforms include Amazon, eBay, and Shopify.

• E-commerce often involves secure payment gateways to protect customer information.

• It enables businesses to track cus...read more
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Q1. Biodata and introduction
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Q1. What did decide to apply to this role
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Q2. Tell me about your experience
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Q3. Why are you leaving your current job
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Q4. Do you have any questions
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Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
Ans. 
I have a good understanding of customer problems and BPO operations. I can handle difficult and angry customers by empathizing, actively listening, and finding solutions to their issues.
• I have a strong understanding of customer problems and their needs.

• I am familiar with BPO operations and how they work.

• To handle difficult and angry customers, I empathize with their frustrations and actively listen to their concerns.

• I ...read more
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Q1. Knowing my strengths,weaknesses. Why i want to do job in your company.if u will hire me i will give my best to the company like yours.
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Online assessments test.Technical round.HR interview.

Q1. Knowing about eachother,explaining major and minor projects, explaining the role of the projects and explaining the use nd all the benefits of the projects.
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Tips to answers technical question more efficiently.

Q1. Twlling about myself to HR.why do i want to work at your company,strengths,weaknesses,why should you hire me and what i know about this company.
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24:50::102:206.
985:874::763:652

Oops concepts,data strcture,basic coding,algorithmic

Q1. Tell me about yourself,explaining about projects. Tell them your role in your project. Explain them the flowcharts of the project. Explaining the use and benefita of the project.
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Q1. Introduce yourself to HR,tell him your strengths and weaknesses.
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Q1. Introduction rounds,technically round,HR round a d internship
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First they only ask about to introduce yourself and the confidence

Q1. Tell me about how you spent your yesterday
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Q2. Position and negetive impact of social media
Ans. 
Social media is a powerful tool for communication but can have negative impacts on mental health and privacy.
• Social media can lead to addiction and excessive screen time.

• It can contribute to feelings of inadequacy and low self-esteem due to comparison with others' curated lives.

• Privacy concerns arise from data breaches and the sharing of personal information.

• Cyberbullying and online harassment are prevalent on social m...read more
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Q3. Advantages and disadvantage of online shopping
Ans. 
Online shopping offers convenience and variety but can lack personal interaction and have potential security risks.
• Advantages: convenience, variety of options, easy price comparison

• Disadvantages: lack of personal interaction, potential security risks, delayed shipping times

• Examples: Amazon, eBay, Walmart
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Q1. Just you have to perform like an customer executive and the client will be the customer
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Q2. Why you wants to join tech Mahindra
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