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based on 33.5k Reviews

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Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips

Updated 5 Jan 2025

Top Tech Mahindra Customer Support Executive Interview Questions and Answers

  • Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
  • Q2. Do you have aadhaar card with phone number linked with it?
  • Q3. 1.what is customer support?
View all 26 questions

Tech Mahindra Customer Support Executive Interview Experiences

88 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

First they only ask about to introduce yourself and the confidence

Round 3 - Grammer 

(3 Questions)

  • Q1. Tell me about how you spent your yesterday
  • Q2. Position and negetive impact of social media
  • Ans. 

    Social media is a powerful tool for communication but can have negative impacts on mental health and privacy.

    • Social media can lead to addiction and excessive screen time.

    • It can contribute to feelings of inadequacy and low self-esteem due to comparison with others' curated lives.

    • Privacy concerns arise from data breaches and the sharing of personal information.

    • Cyberbullying and online harassment are prevalent on social m...

  • Answered by AI
  • Q3. Advantages and disadvantage of online shopping
  • Ans. 

    Online shopping offers convenience and variety but can lack personal interaction and have potential security risks.

    • Advantages: convenience, variety of options, easy price comparison

    • Disadvantages: lack of personal interaction, potential security risks, delayed shipping times

    • Examples: Amazon, eBay, Walmart

  • Answered by AI
Round 4 - Client Interview 

(2 Questions)

  • Q1. Just you have to perform like an customer executive and the client will be the customer
  • Q2. Why you wants to join tech Mahindra

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and give the answers with a smile on your face

Customer Support Executive Interview Questions & Answers

user image Chandra Sekhar Sahu

posted on 3 Sep 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Can you introduce yourself?
  • Q2. How do you want to join our organisation?
  • Q3. How many years of experience do you have?
  • Q4. Tell me about your family.
  • Q5. Where are you from and why your place is famous?
  • Q6. Tell me about XYZ topics for 2 minutes.
  • Q7. Are you flexible on the night shift?
  • Q8. Are you ready for a rotational week off?
Round 3 - HR 

(1 Question)

  • Q1. Salary Discussion and expectations.

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to be flexible for night shifts and for rotational shifts and you should have good English communication skills.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Do you have aadhaar card with phone number linked with it?
Q4. Customer satisfaction how can you provide.
Q5. Final evaluation question *" if you came across with an aggressiv ... read more
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Excellent communication skill
  • Q2. Selfie introduction
  • Q3. Domain knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Should have excellent communication and fluent English
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2022. There was 1 interview round.

Round 1 - HR 

(9 Questions)

  • Q1. Why you want this job?
  • Q2. What if we don't hire you?
  • Q3. Tell me about your self.
  • Q4. Do you have aadhaar card with phone number linked with it?
  • Ans. 

    Yes, I have an Aadhaar card with a phone number linked to it.

    • I have linked my phone number to my Aadhaar card for easy verification and authentication.

    • Having a linked phone number helps in receiving important updates and notifications related to Aadhaar.

    • It also helps in availing various government services that require Aadhaar authentication.

    • I can provide my Aadhaar number and linked phone number for verification purpo

  • Answered by AI
  • Q5. How did you spend last day?
  • Q6. What is your previous experience?
  • Q7. Why did you left last organization?
  • Q8. Are you planning to take any kind of leaves in upcoming future.
  • Q9. Do you prepare for govt jobs as well? If so then also reply with No.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have a good command over english and try to be frank with HR.

Tech Mahindra interview questions for designations

 Customer Support

 (4)

 Customer Support Associate

 (112)

 Customer Support Officer

 (1)

 Customer Support Representative

 (1)

 Associate Customer Support Executive

 (2)

 Senior Customer Support Executive

 (1)

 Engineer- Customer Support

 (4)

 Senior Customer Support

 (1)

I applied via Campus Placement and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

It's good thing in apptitude tesr

Round 2 - Coding Test 

It is completed in coding to excute

Round 3 - Technical 

(4 Questions)

  • Q1. What is your name ?
  • Q2. What is your qualifications?
  • Q3. In qualification which stream
  • Q4. Coding questions to ask them

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Executive interview:
  • Java,c
Interview preparation tips for other job seekers - Good advice to him and help for the job and take an advice to go for future

Get interview-ready with Top Tech Mahindra Interview Questions

I applied via Referral and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - Technical 

(4 Questions)

  • Q1. Tell me about yourself... How was your last lockdown? Than say, tomorrow will be your video round at 5pm..thanqu
  • Q2. How r u today? Express your self.. What is your likes end explain any one of your favourite like in detail..
  • Q3. What is your future aim?
  • Ans. I said about my real aim that I want to become a professor..... But this is wrong way to give answer that's why I got rejected in my final question of my interview The right answer is you have to tell them your aim related to that company those u r trying as a customer support executive and that's it
  • Answered Anonymously
  • Q4. Give any advantages and disadvantages of online vs offline shopping
  • Ans. 

    Online shopping offers convenience and variety, but lacks the tactile experience of offline shopping.

    • Advantages of online shopping: convenience, wider variety, easier price comparison

    • Disadvantages of online shopping: lack of tactile experience, potential for fraud or scams, shipping delays

    • Advantages of offline shopping: ability to physically see and touch products, immediate gratification, personalized customer service

    • ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Express by yourself not in detail only use small criteria to explain yourself in short with beautiful words and sentences

Customer Support Executive Jobs at Tech Mahindra

View all
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

In group discussion you will be asked about your self introduction and about the job role .

Round 3 - HR 

(3 Questions)

  • Q1. Asks about self intro
  • Q2. Questions on customer support
  • Q3. About bpo and why are you joining bpo

Interview Preparation Tips

Interview preparation tips for other job seekers - focus on your communication be calm and dont get stressed just give your best
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. What do you feel about this company?
  • Ans. 

    I feel that this company is innovative, customer-focused, and values its employees.

    • The company has a strong reputation for providing excellent customer service.

    • I appreciate the company's commitment to continuous improvement and innovation.

    • I have heard positive feedback from current employees about the company culture and work environment.

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. The asked me that i have some knowledge about the technical side
  • Q2. Women safety, advantage and disadvantages of online shopping like flipkart, amazone and myntra
Round 3 - Aptitude Test 

They will give you a topic and you have to speak more then 4 to 5 min and it's like u have to used both the languages English and Hindi.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Executive interview:
  • advantage and disadvantages
  • women safety
  • tell me about your family
Interview preparation tips for other job seekers - stay confident that you are the best for the role and answer them very like you can handle any situation

I applied via Company Website and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How about yourself . Your hobbies. Good communication ski
  • Q2. COVID-19🦠😷 topic.? Yesterday routine.
  • Q3. Agar customer bhut gussa hai to hme kis trah handle karna hota hai ... Snario bese....

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Voice strang good
Typing test... Minimum 35 word

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Support Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Tech Mahindra Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, voice process, Customer Service, Domestic BPO and Communication Skills.
What are the top questions asked in Tech Mahindra Customer Support Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Support Executive interview -

  1. Understanding customer problems,whT i know about BPO nd how they work,how i wil...read more
  2. Do you have aadhaar card with phone number linked with ...read more
  3. 1.what is customer suppor...read more
How long is the Tech Mahindra Customer Support Executive interview process?

The duration of Tech Mahindra Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Support Executive Interview Process

based on 26 interviews in last 1 year

2 Interview rounds

  • One-on-one Round
  • HR Round
View more

People are getting interviews through

based on 67 Tech Mahindra interviews
Job Portal
WalkIn
Company Website
Referral
Campus Placement
Recruitment Consultant
42%
16%
13%
12%
3%
1%
13% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Tech Mahindra Customer Support Executive Salary
based on 2.9k salaries
₹0.8 L/yr - ₹6.5 L/yr
5% less than the average Customer Support Executive Salary in India
View more details

Tech Mahindra Customer Support Executive Reviews and Ratings

based on 790 reviews

3.4/5

Rating in categories

3.3

Skill development

3.2

Work-Life balance

3.1

Salary & Benefits

3.0

Job Security

3.2

Company culture

2.8

Promotions/Appraisal

3.0

Work Satisfaction

Explore 790 Reviews and Ratings
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