Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

Question

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I have a good understanding of customer problems and BPO operations. I can handle difficult and angry customers by empathizing, actively listening, and finding solutions to their issues.

I have a strong understanding of customer problems and their needs.
I am familiar with BPO operations and how they work.
To handle difficult and angry customers, I empathize with their frustrations and actively listen to their concerns.
I remain calm and composed, ensuring that I do not escalate the situation further.
I find solutions to their problems by offering alternatives, providing clear explanations, and going the extra mile to resolve their issues.
I prioritize customer satisfaction by ensuring their needs are met and they feel valued.

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Hii 
I have experience in customer support I can speak English, hindi, tamil, telugu so I can handle the customers very easily

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Anger issues can br solve by kindly speaking and understanding the problem..hence I will do the same going thoroughly thought the problem and keep patience

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First fall to i understanding what customer problem then after facing that problem cool

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I will Make sure that what's the customer is trying to ask and I will listen calmly and try to help out him regarding his problem, I will talk politely and make them understand

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BPO is Business Process Outsourcing. BPO is a platform or job, where customers and cleints of other businesses' provide customer care services through calls, chats, e-mails, and other facilities and help the customers and clients to resolve their queries and problems. 
If there comes a situation of customer or client facing difficulties in something related to some products, services, or other situations, As an employee of BPO I will carefully and calmly listen to the problems. Then I will find out the reason behind such problem and will communicate the reason of difficulties with the customer or client, then I will provide them with the solutions of such problem. 
If situation arrives where customer becomes angry because of problem arrival, I will ask him decently to calm down and tell me the actual problem he/she is facing. Then I will follow the same procedure that I mentioned above to resolve such situation. 
Thank you so much...!!

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Iam speaking with Telugu English

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Iam speaking with English and Telugu

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Good morning Sir, Madam
 First of all thanku for giving me this opportunity to introduce myself. I am sahitya  i am basically from khammam but present I am staying in Hyderabad I have completed my MBA with specialization of finance at kits college in khammam

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I'm listen the customer problem very peaceful and calm I find out the solution about there problems and I tell to the customer don't worry I will help you mar or sir

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I will Make sure that what's the customer is trying to ask and I will listen calmly and try to help out him regarding his problem,
I will talk politely and make them understand

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I can handle difficult & angry customers by jam & cool actively listening and finding Solutions to their issues. I have a strong understanding of customer problems And their needs.

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At first I will listen his problem carefully then I will explain for what reason he faces this problem and if I know the solution I will tell him otherwise I will take some time and will tell him as soon as possible we will solve his problem.

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When answering a "How would you handle an angry customer?"interview question, think about the methods and tactics you would employ in that situation. There can be varying reasons for or degrees of anger, and knowing how to manage it can depend on those factors and the causes of the customer's dissatisfaction. Here are some steps you can follow to effectively resolve the

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Stay calm,be an active listener

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By remaining calm, active listening, rephrase customers query and explain the steps you are taking to resolve the concern are such practice will help in dealing with angry customer.

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First, I listen what is problem for him or her.then I talk comely. Then dicited problem solution.

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this is my experience.

https://youtu.be/rYdnPqYz9Ek

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Be polite and be patient its the key in customer support field remaining all will be taught by the company

Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

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