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Teleperformance
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Teleperformance Interview Questions, Process, and Tips
Top Teleperformance Interview Questions and Answers
- Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfactionasked in Customer Care Executive interview
- Q2. Q.9 what do you know about BPO or teleperformance?asked in Customer Service Executive interview
- Q3. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)asked in Customer Service Associate interview
Teleperformance Interview Experiences
1.8k interviews found
Chandru sharp
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.
(5 Questions)
- Q1. Explain about previous process
- Ans.
Implemented a new chemical process to increase efficiency and reduce waste.
Researched and analyzed current process to identify areas for improvement
Designed and tested new process using simulation software
Collaborated with production team to implement changes and monitor results
Achieved 20% increase in production output and 15% reduction in waste
Continuously monitored and optimized process for further improvements
- Q2. Explain about my work experience
- Q3. Explain about my work standard
- Q4. Explain about my managing method
- Ans.
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
I prioritize tasks based on deadlines and importance
I regularly communicate with team members to ensure everyone is on the same page
I use project management software such as Trello or Asana to track progress and assign tasks
I adapt my management style to fit the needs and preferences of individual
- Q5. Explain about my working style
Process Engineer Interview Questions asked at other Companies
Anonymous
Selected
I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.
(5 Questions)
- Q1. When is my interview time?
- Q2. What documents should I prepare to bring with me?
- Q3. What would be good for the company?
- Ans.
Good communication, problem-solving skills, technical expertise, and dedication to safety would be beneficial for the company.
Strong technical expertise to effectively maintain electrical systems
Excellent problem-solving skills to troubleshoot and resolve issues efficiently
Good communication skills to collaborate with team members and provide updates on maintenance tasks
Dedication to safety protocols to ensure a safe w...
- Q4. Will the company be with me forever?
- Q5. Will the company be with me in my ups and downs?
Interview Preparation Tips
Electrical Maintenance Engineer Interview Questions asked at other Companies
Selected
I applied via Company Website and was interviewed in Nov 2024. There were 3 interview rounds.
The group discussion is the we work with team and the team (Group). The discussion is the company group had the meeting an they think what they do on next and etc....
(5 Questions)
- Q1. What is the meaning of Teleperformance?
- Ans.
Teleperformance is a global outsourcing company specializing in customer experience management.
Global outsourcing company
Specializes in customer experience management
Provides services such as customer support, technical support, sales, etc.
- Q2. What motivated you to select this job?
- Ans.
Passion for problem-solving and interest in software development drove me to choose this job.
Passion for problem-solving
Interest in software development
Opportunity to learn and grow in the field
- Q3. Are you interested to do work
- Ans.
Yes, I am very interested in doing work as a Junior Software Programmer.
I am passionate about coding and problem-solving
I enjoy learning new technologies and improving my skills
I have completed relevant courses or certifications in software development
- Q4. Did you work Before in Teleperformance
- Ans.
No, I have not worked at Teleperformance before.
I have not worked at Teleperformance in the past.
My previous work experience does not include Teleperformance.
I am a new candidate for this position and have not worked at Teleperformance.
- Q5. Are you Happy with thus job
- Ans.
Yes, I am happy with this job because I enjoy coding and problem-solving.
I enjoy coding and problem-solving
I appreciate the opportunities for growth and learning in this role
I have a positive relationship with my team and enjoy collaborating on projects
Interview Preparation Tips
Junior Software Programmer Interview Questions asked at other Companies
NAGMA
(5 Questions)
- Q1. Darecte select online test
- Q2. Online test and joining fast
- Q3. Have already experience in teleperformance
- Q4. Can you give me online test
- Q5. An joining fast only
Interview Preparation Tips
Banking Executive Interview Questions asked at other Companies
Teleperformance interview questions for popular designations
Soniya
Selected
I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.
(2 Questions)
- Q1. About for condidate
- Q2. What is costumer service support?
(3 Questions)
- Q1. What is Bpo? And about for condidate details .
- Q2. About her current city.
- Q3. Why do you want to work in bpo?
BPO Executive Interview Questions asked at other Companies
Get interview-ready with Top Teleperformance Interview Questions
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(4 Questions)
- Q1. What is a Business Process Outsourcing (BPO)?
- Ans.
BPO is the practice of contracting specific business tasks to a third-party service provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO companies include Accenture, Conve
- Q2. What motivates you to pursue this job?
- Ans.
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
I have a passion for providing excellent customer service and building positive relationships with customers.
I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.
I enjoy the challenge of problem-solving and...
- Q3. How much salary did you expect?
- Ans.
I am looking for a competitive salary that reflects my experience and skills in customer care.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that is commensurate with my qualifications and experience.
I am also interested in discussing benefits and opportunities fo
- Q4. What are the main kpi in bpo
- Ans.
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.
First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.
Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...
Interview Preparation Tips
Top Teleperformance Customer Care Executive Interview Questions and Answers
Customer Care Executive Interview Questions asked at other Companies
Jobs at Teleperformance
Selected
I applied via AmbitionBox and was interviewed in Dec 2024. There were 2 interview rounds.
An aptitude test is beneficial for assessing knowledge.
(2 Questions)
- Q1. What is the process for preparing a balance sheet and a profit and loss account?
- Ans.
The process for preparing a balance sheet and a profit and loss account involves gathering financial data, organizing it into categories, calculating totals, and analyzing the results.
Gather financial data including assets, liabilities, and equity for the balance sheet.
Organize the data into categories such as current assets, fixed assets, current liabilities, etc.
Calculate totals for each category to determine the ove...
- Q2. What is the process for preparing a revenue account?
- Ans.
The process for preparing a revenue account involves recording all income earned by a business during a specific period.
Gather all relevant financial documents such as sales invoices, receipts, and bank statements.
Calculate the total revenue earned by adding up all income sources.
Record the revenue in the appropriate accounting software or ledger.
Ensure all revenue is accurately categorized and any adjustments are made...
Financial Accountant Interview Questions asked at other Companies
Fly with Tasleem ✈️
I applied via Recruitment Consulltant
(5 Questions)
- Q1. What is timing in this job
- Q2. What rules in this job
- Q3. How many time in work in this job
- Q4. How can work in this company
- Q5. How many employees in this company
(3 Questions)
- Q1. How many time work in this company
- Q2. What language in this job
- Q3. How many experience in this job
- Ans.
I have 5 years of experience in this job.
5 years of experience in a similar role
Managed a team of 10 employees
Implemented new strategies to improve team performance
Interview Preparation Tips
- Testing
- Team Management
Team Lead Interview Questions asked at other Companies
Selected
(2 Questions)
- Q1. Basic things about your previous work experience
- Q2. Payments domestic international kyc
(1 Question)
- Q1. Previous work experience
- Ans.
I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team.
Managed a team of customer service representatives to ensure high levels of customer satisfaction
Handled escalated customer issues and resolved them in a timely and efficient manner
Implemented new customer service strategies to improve overall customer experience
Utilized CRM software to track cu...
Senior Customer Service Executive Interview Questions asked at other Companies
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Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance interview -
The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Technical Support Executive Interview Questions
- Analyst Interview Questions
- Customer Support Associate Interview Questions
- Team Lead Interview Questions
- Show more
Teleperformance Interview Process
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Teleperformance Reviews and Ratings
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Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.7 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.4k
salaries
| ₹1.5 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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