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Teleperformance Interview Questions, Process, and Tips

Updated 15 Feb 2025

Top Teleperformance Interview Questions and Answers

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Process Engineer Interview Questions & Answers

user image Chandru sharp

posted on 10 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.

Round 2 - One-on-one 

(5 Questions)

  • Q1. Explain about previous process
  • Ans. 

    Implemented a new chemical process to increase efficiency and reduce waste.

    • Researched and analyzed current process to identify areas for improvement

    • Designed and tested new process using simulation software

    • Collaborated with production team to implement changes and monitor results

    • Achieved 20% increase in production output and 15% reduction in waste

    • Continuously monitored and optimized process for further improvements

  • Answered by AI
  • Q2. Explain about my work experience
  • Q3. Explain about my work standard
  • Q4. Explain about my managing method
  • Ans. 

    I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.

    • I prioritize tasks based on deadlines and importance

    • I regularly communicate with team members to ensure everyone is on the same page

    • I use project management software such as Trello or Asana to track progress and assign tasks

    • I adapt my management style to fit the needs and preferences of individual

  • Answered by AI
  • Q5. Explain about my working style

Process Engineer Interview Questions asked at other Companies

Q1. What is APQP and where is it used. And how many phases does it have? and fmea which phase are performed?
View answer (2)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction tell me about yourself
  • Q2. Is a topic provided for you to speak on during the communication assessment?
  • Ans. 

    Yes, a topic is usually provided for the communication assessment.

    • Topics are typically related to customer service scenarios or general communication skills.

    • Candidates may be asked to discuss how they would handle a difficult customer situation or explain a complex concept to a non-technical audience.

    • The topic is meant to assess the candidate's ability to communicate effectively and think on their feet.

  • Answered by AI
Round 2 - Aptitude Test 

Amcat test was conducted

Round 3 - HR 

(1 Question)

  • Q1. Tell me About company
  • Ans. 

    Our company is a leading provider of customer service solutions, specializing in personalized support for clients.

    • We prioritize customer satisfaction and strive to exceed expectations in every interaction.

    • Our team is highly trained and dedicated to providing top-notch service.

    • We offer a range of services including phone support, email assistance, and live chat options.

    • Our company has a strong reputation for reliability

  • Answered by AI

Top Teleperformance Customer Service Executive Interview Questions and Answers

Q1. Q.9 what do you know about BPO or teleperformance?
View answer (20)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (35)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. When is my interview time?
  • Q2. What documents should I prepare to bring with me?
  • Q3. What would be good for the company?
  • Ans. 

    Good communication, problem-solving skills, technical expertise, and dedication to safety would be beneficial for the company.

    • Strong technical expertise to effectively maintain electrical systems

    • Excellent problem-solving skills to troubleshoot and resolve issues efficiently

    • Good communication skills to collaborate with team members and provide updates on maintenance tasks

    • Dedication to safety protocols to ensure a safe w...

  • Answered by AI
  • Q4. Will the company be with me forever?
  • Q5. Will the company be with me in my ups and downs?

Interview Preparation Tips

Interview preparation tips for other job seekers - I have to your ITI with electrician rate and I done 1year computer diploma with DOAP course

Electrical Maintenance Engineer Interview Questions asked at other Companies

Q1. Is that you know Digital Multimeter? Show me how to use for different components. They provided me HV diode, HV capacitor, Industrial X'mer etc
View answer (2)

What people are saying about Teleperformance

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I want to know if there is any walk-in interview going on for the teleperformance at Delhi? It's really urgent
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Ask anonymously on communities.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

The group discussion is the we work with team and the team (Group). The discussion is the company group had the meeting an they think what they do on next and etc....

Round 2 - One-on-one 

(5 Questions)

  • Q1. What is the meaning of Teleperformance?
  • Ans. 

    Teleperformance is a global outsourcing company specializing in customer experience management.

    • Global outsourcing company

    • Specializes in customer experience management

    • Provides services such as customer support, technical support, sales, etc.

  • Answered by AI
  • Q2. What motivated you to select this job?
  • Ans. 

    Passion for problem-solving and interest in software development drove me to choose this job.

    • Passion for problem-solving

    • Interest in software development

    • Opportunity to learn and grow in the field

  • Answered by AI
  • Q3. Are you interested to do work
  • Ans. 

    Yes, I am very interested in doing work as a Junior Software Programmer.

    • I am passionate about coding and problem-solving

    • I enjoy learning new technologies and improving my skills

    • I have completed relevant courses or certifications in software development

  • Answered by AI
  • Q4. Did you work Before in Teleperformance
  • Ans. 

    No, I have not worked at Teleperformance before.

    • I have not worked at Teleperformance in the past.

    • My previous work experience does not include Teleperformance.

    • I am a new candidate for this position and have not worked at Teleperformance.

  • Answered by AI
  • Q5. Are you Happy with thus job
  • Ans. 

    Yes, I am happy with this job because I enjoy coding and problem-solving.

    • I enjoy coding and problem-solving

    • I appreciate the opportunities for growth and learning in this role

    • I have a positive relationship with my team and enjoy collaborating on projects

  • Answered by AI
Round 3 - Assignment 

Interview Preparation Tips

Interview preparation tips for other job seekers - I am Freshers in the company but i want to do work work in teleperformance company its was good job for the freshers

Junior Software Programmer Interview Questions asked at other Companies

Q1. What is the meaning of Teleperformance?
View answer (1)

Teleperformance interview questions for popular designations

 Customer Care Executive

 (180)

 Customer Service Executive

 (153)

 Customer Service Associate

 (127)

 Customer Support Executive

 (79)

 Technical Support Executive

 (39)

 Analyst

 (34)

 Customer Support Associate

 (28)

 Team Lead

 (25)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Darecte select online test
  • Q2. Online test and joining fast
  • Q3. Have already experience in teleperformance
  • Q4. Can you give me online test
  • Q5. An joining fast only

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a good company for all employees

Banking Executive Interview Questions asked at other Companies

Q1. What do you know about bank, loans, credit cards ?
View answer (1)

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About for condidate
  • Q2. What is costumer service support?
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is Bpo? And about for condidate details .
  • Q2. About her current city.
  • Q3. Why do you want to work in bpo?

BPO Executive Interview Questions asked at other Companies

Q1. What is BPO and why it is important for the company?
View answer (4)

Jobs at Teleperformance

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is a Business Process Outsourcing (BPO)?
  • Ans. 

    BPO is the practice of contracting specific business tasks to a third-party service provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO companies include Accenture, Conve

  • Answered by AI
  • Q2. What motivates you to pursue this job?
  • Ans. 

    I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.

    • I have a passion for providing excellent customer service and building positive relationships with customers.

    • I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

    • I enjoy the challenge of problem-solving and...

  • Answered by AI
  • Q3. How much salary did you expect?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills in customer care.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am looking for a salary that is commensurate with my qualifications and experience.

    • I am also interested in discussing benefits and opportunities fo

  • Answered by AI
  • Q4. What are the main kpi in bpo
  • Ans. 

    Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.

    • Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

    • First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

    • Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Put in diligent effort, as hard work consistently yields rewards.

Top Teleperformance Customer Care Executive Interview Questions and Answers

Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer (33)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Customer Service Executive interview

user image Fly with Tasleem ✈️

posted on 29 Nov 2021

Verifier Interview Questions & Answers

user image Anonymous

posted on 15 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Previous job details

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to increase confidence to succeed

Verifier Interview Questions asked at other Companies

Q1. Aa a verifier if you failed to convince the customer to go head for payment how you will handle the situation.
View answer (1)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

An aptitude test is beneficial for assessing knowledge.

Round 2 - Technical 

(2 Questions)

  • Q1. What is the process for preparing a balance sheet and a profit and loss account?
  • Ans. 

    The process for preparing a balance sheet and a profit and loss account involves gathering financial data, organizing it into categories, calculating totals, and analyzing the results.

    • Gather financial data including assets, liabilities, and equity for the balance sheet.

    • Organize the data into categories such as current assets, fixed assets, current liabilities, etc.

    • Calculate totals for each category to determine the ove...

  • Answered by AI
  • Q2. What is the process for preparing a revenue account?
  • Ans. 

    The process for preparing a revenue account involves recording all income earned by a business during a specific period.

    • Gather all relevant financial documents such as sales invoices, receipts, and bank statements.

    • Calculate the total revenue earned by adding up all income sources.

    • Record the revenue in the appropriate accounting software or ledger.

    • Ensure all revenue is accurately categorized and any adjustments are made...

  • Answered by AI

Financial Accountant Interview Questions asked at other Companies

Q1. what are the type customers have fmcg sector ? discribe the variance
View answer (1)

Teleperformance Interview FAQs

How many rounds are there in Teleperformance interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, voice process, customer support, Communication Skills and international bpo.
What are the top questions asked in Teleperformance interview?

Some of the top questions asked at the Teleperformance interview -

  1. Situational: If customer gets damaged product and he is saying he want to retur...read more
  2. Q.9 what do you know about BPO or teleperforman...read more
  3. Introduction Explain something in English What is customer care or customer s...read more
How long is the Teleperformance interview process?

The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Interview Process

based on 1.6k interviews

Interview experience

4
  
Good
View more

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Teleperformance Reviews and Ratings

based on 29.3k reviews

3.9/5

Rating in categories

3.8

Skill development

3.8

Work-life balance

3.7

Salary

3.8

Job security

3.8

Company culture

3.6

Promotions

3.8

Work satisfaction

Explore 29.3k Reviews and Ratings
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