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Teleperformance
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Teleperformance Interview Questions, Process, and Tips
Top Teleperformance Interview Questions and Answers
- Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfactionasked in Customer Care Executive interview
- Q2. Q.9 what do you know about BPO or teleperformance?asked in Customer Service Executive interview
- Q3. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)asked in Customer Service Associate interview
Teleperformance Interview Experiences
1.8k interviews found
Anonymous
(2 Questions)
- Q1. Basics question
- Q2. Introduction my self
(2 Questions)
- Q1. How to handle angry customer
- Ans.
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for the inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue and make the customer feel valued
Follow up with the customer to ensure their satisfaction and build trust
- Q2. How you will react if customer will abuse you
- Ans.
I would remain calm, listen to the customer's concerns, and try to de-escalate the situation professionally.
Remain calm and composed
Listen actively to the customer's concerns
Apologize for any inconvenience caused
Try to de-escalate the situation by offering solutions or escalating to a supervisor if necessary
Interview Preparation Tips
The work on Main floor that is production floor is full of politics, backbiting, wrost nonsense agent.
There is Assistant manager on floor 9th in Teleperformance mohali named Aruna bhardwaj.
She is that much of rude and EGOISTIC women which I can't express in words.And all managers and T.L +SME all are wrost nonsense people. Very very unprofessional.Please do not go there otherwise you will come and thank me later that why I didn't followed this commentator.
Top Teleperformance Customer Care Executive Interview Questions and Answers
Customer Care Executive Interview Questions asked at other Companies
Selected
I applied via Indeed and was interviewed in Dec 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Can you describe yourself and your previous experience?
- Ans.
I am a dedicated and experienced customer care executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and escalations
Proficient in using CRM systems to track customer interactions
Excellent communication and problem-solving skills
Received multiple awards for outstanding custo
- Q2. Others personal details like where are you from and educational degree
Translate English to Hindi or Bengali.
Interview Preparation Tips
Top Teleperformance Customer Care Executive Interview Questions and Answers
Customer Care Executive Interview Questions asked at other Companies
satyendra yadav
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Previous salary
- Q2. Overall experience
(2 Questions)
- Q1. What's your name
- Q2. How much experience
Top Teleperformance Customer Service Executive Interview Questions and Answers
Customer Service Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Questions relating to my degree.
(2 Questions)
- Q1. 5 places to visit around my city. (in Hindi)
- Q2. Salary negotiation.
Top Teleperformance Customer Care Executive Interview Questions and Answers
Customer Care Executive Interview Questions asked at other Companies
Teleperformance interview questions for popular designations
Mokhinur Ergasheva
Selected
I applied via LinkedIn and was interviewed in May 2024. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about your self
- Q2. Do you have experience in customer service
- Q3. How do you manage with stress?
Passing english and russian tests
(4 Questions)
- Q1. Tell me about yourself briefly
- Q2. Can you cope with stress?
- Q3. Are you a quick learner?
- Q4. Do you have a separate room to work remote?
Get interview-ready with Top Teleperformance Interview Questions
(3 Questions)
- Q1. Tell me something about yourself.
- Q2. What are your experiences.
- Q3. About qualification lack of pursuit for higher studies and furthering.. 2) Why should we hire you? About relocation and the unpreparedness.
Interview Preparation Tips
CS Executive Interview Questions asked at other Companies
Jobs at Teleperformance
Selected
I was interviewed in Jan 2025.
One word questions from coding
(2 Questions)
- Q1. Family background questions
- Q2. Coding chapters questions
Interview Preparation Tips
Jobs to get good knowledge ad behaviours
Medical Coder Interview Questions asked at other Companies
ONLINE STRUGGLE
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
- Q2. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or i...
- Q3. What do you want to choose, customer support or sales
- Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
- Q4. How you enjoyed your last Sunday
- Q5. One question will be related tou your hobby
(3 Questions)
- Q1. What are your salary expectations
- Q2. Are you ready with night shifts
- Q3. What you did yesterday
- Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
Top Teleperformance Customer Support Associate Interview Questions and Answers
Customer Support Associate Interview Questions asked at other Companies
(2 Questions)
- Q1. Brief Introduction
- Q2. Tell me about coaching and feedback tools
(3 Questions)
- Q1. Why should we hire you
- Q2. How can you manage your shrinkage
- Ans.
Shrinkage can be managed by implementing inventory control measures, conducting regular audits, training staff on theft prevention, and analyzing data to identify patterns.
Implement inventory control measures such as using security tags, CCTV cameras, and access control systems.
Conduct regular audits to track inventory levels and identify discrepancies.
Train staff on theft prevention techniques and the importance of re...
- Q3. How can you share feedback to a outliers
- Ans.
Feedback should be delivered constructively and with specific examples to outliers.
Provide specific examples of behavior or performance that need improvement
Focus on the impact of their actions on the team or organization
Offer support and resources to help them improve
Encourage open communication and a willingness to change
Set clear expectations and goals for improvement
Vercent test to check you are eligible or not for international process
Operations Manager Interview Questions asked at other Companies
Top trending discussions
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance interview -
The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Technical Support Executive Interview Questions
- Analyst Interview Questions
- Customer Support Associate Interview Questions
- Team Lead Interview Questions
- Show more
Teleperformance Interview Process
based on 1.6k interviews
Interview experience
Interview Questions from Similar Companies
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Teleperformance Reviews and Ratings
based on 29.6k reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.7 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.4k
salaries
| ₹1.5 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
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