Teleperformance Interview Questions, Process, and Tips

One word questions from coding

Q1. Family background questions
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Q2. Coding chapters questions
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Q1. Tell me something about your self
Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
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Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or i...read more
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Q3. What do you want to choose, customer support or sales
Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
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Q4. How you enjoyed your last Sunday
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Q5. One question will be related tou your hobby
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Q1. What are your salary expectations
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Q2. Are you ready with night shifts
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Q3. What you did yesterday
Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
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Q1. Brief Introduction
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Q2. Tell me about coaching and feedback tools
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Q1. Why should we hire you
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Q2. How can you manage your shrinkage
Ans. 
Shrinkage can be managed by implementing inventory control measures, conducting regular audits, training staff on theft prevention, and analyzing data to identify patterns.
• Implement inventory control measures such as using security tags, CCTV cameras, and access control systems.

• Conduct regular audits to track inventory levels and identify discrepancies.

• Train staff on theft prevention techniques and the importance of re...read more
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Q3. How can you share feedback to a outliers
Ans. 
Feedback should be delivered constructively and with specific examples to outliers.
• Provide specific examples of behavior or performance that need improvement

• Focus on the impact of their actions on the team or organization

• Offer support and resources to help them improve

• Encourage open communication and a willingness to change

• Set clear expectations and goals for improvement
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Vercent test to check you are eligible or not for international process

Q1. Versent app addressed to updated on the answer
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Q1. Basic questions
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Q2. Given some scenarios of customer
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Ability to handle high-pressure situations and irate customers

• Received multiple awards for excellent customer service
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Q2. Tell me about your past experiences
Ans. 
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction

• Trained new customer support representatives
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Easy assignment and computer based

Q1. Tell me about your plans for next 5 years
Ans. 
In the next 5 years, I plan to further develop my customer support skills, take on more responsibilities, and potentially move into a leadership role within the company.
• Continue to improve my communication and problem-solving skills

• Attend relevant training and workshops to stay updated on industry trends

• Seek opportunities for advancement within the company, such as team lead or manager roles
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