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Teleperformance
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Teleperformance Interview Questions and Answers
510 Interview questions
Learn how to use COUNTIFS and SUMIFS in Excel for conditional counting and summation.
COUNTIFS counts the number of cells that meet multiple criteria. Example: COUNTIFS(A:A, 'Sales', B:B, '>1000') counts sales over 1000.
SUMIFS sums the values in a range that meet multiple criteria. Example: SUMIFS(C:C, A:A, 'Sales', B:B, '>1000') sums sales over 1000.
Both functions can handle multiple criteria across differen...
To manage an irritated customer, listen actively, empathize, remain calm, offer solutions, and follow up.
Listen actively to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Remain calm and composed, even if the customer is being difficult
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction ...
Customer service associates play a crucial role in providing assistance and support to customers, ensuring their satisfaction and loyalty.
Assisting customers with inquiries, issues, and complaints
Providing product information and recommendations
Resolving customer concerns in a timely and efficient manner
Building rapport and relationships with customers
Collecting feedback and suggestions for improvement
Upselling or...
To convince the customer, listen actively, empathize, offer solutions, and follow up.
Listen actively to the customer's concerns and show empathy.
Offer solutions that address the customer's needs and concerns.
Follow up with the customer to ensure their issue has been resolved satisfactorily.
What people are saying about Teleperformance
Customer care responsibility is to ensure customer satisfaction by addressing their needs and concerns in a timely and professional manner.
Listening to customer inquiries and resolving issues
Providing accurate information about products or services
Maintaining a positive and helpful attitude
Following up with customers to ensure their satisfaction
Handling complaints and escalations effectively
A customer care executive is a professional who is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Provides assistance to customers through various communication channels such as phone, email, and chat
Resolves customer complaints and issues in a timely and efficient manner
Maintains a positive and helpful attitude towards customers
Provides info...
Knowledge of computers includes understanding hardware, software, and basic troubleshooting skills essential for customer support.
Familiarity with operating systems like Windows and macOS, e.g., navigating file systems.
Understanding of common software applications, such as Microsoft Office for document creation.
Basic troubleshooting skills, like resolving connectivity issues or software errors.
Knowledge of custome...
Accounts receivable collections involve managing and collecting payments from customers who owe money to the company.
AR collections involve following up with customers to ensure timely payment of invoices
It requires strong communication skills to negotiate payment terms and resolve any disputes
Monitoring aging reports to identify overdue accounts and taking appropriate actions
Utilizing collection software or syste...
A static switch in UPS systems is used to transfer power seamlessly between the main power source and the backup power source.
The purpose of a static switch in UPS systems is to ensure uninterrupted power supply by automatically transferring power from the main source to the backup source in case of a power outage.
Static switches are solid-state devices that provide fast and reliable power transfer without the nee...
The process for preparing a balance sheet and a profit and loss account involves gathering financial data, organizing it into categories, calculating totals, and analyzing the results.
Gather financial data including assets, liabilities, and equity for the balance sheet.
Organize the data into categories such as current assets, fixed assets, current liabilities, etc.
Calculate totals for each category to determine th...
Teleperformance Interview Experiences
2k interviews found
Anonymous
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. What is data entry and why is it important?What
- Q2. What skills are required for data entry, and how do you ensure accuracy and attention to detail?
- Q3. How do you maintain speed and efficiency while performing data entry tasks?
- Q4. What software and tools have you used for data entry, and how proficient are you in using them?
- Q5. What challenges have you faced in data entry, and how do you troubleshoot errors or discrepancies?
- Q6. How do you ensure data security and confidentiality while performing data entry tasks, especially when working with sensitive or personal data?
Interview Preparation Tips
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. Why do you want in your life
- Q2. Sure! Here are common interview questions categorized by type to help you prepare effectively: --- 🔹 Basic HR Interview Questions 1. Tell me about yourself. 2. Why do you want to work here? 3. What are yo...
- Q3. Tell me about yourself.
- Q4. Why should we hair you
- Q5. What you strengths
- Q6. What is your weakness
- Q7. What is your salary expectations
- Q8. What is your family background
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. "Can you explain the Django request-response lifecycle?" This is a common backend-related question and shows your understanding of how Django handles web requests.
- Ans.
Django's request-response lifecycle involves processing a web request, routing it, and returning an appropriate response.
1. Request Initiation: A user sends an HTTP request to the server.
2. URL Routing: Django uses URLconf to match the request to a view function.
3. View Processing: The view processes the request, interacts with models, and prepares a response.
4. Template Rendering: If needed, the view renders a templat...
- Q2. "How do you handle authentication and authorization in Django?" This highlights your experience with user management, which is important in most Django projects.
- Ans.
I implement authentication and authorization in Django using built-in features and custom solutions for user management.
Utilize Django's built-in User model for user authentication.
Implement authentication views using Django's auth views like LoginView and LogoutView.
Use Django's permissions framework to manage user access levels.
Create custom user models for specific requirements, e.g., extending User with additional ...
- Q3. "How do you implement REST APIs in Django?" Answer: We use Django REST Framework (DRF) to create RESTful APIs. It provides tools like serializers for converting data, viewsets for handling logic, and route...
- Ans.
Django REST Framework simplifies the creation of RESTful APIs with serializers, viewsets, and routers for efficient development.
Use Django REST Framework (DRF) to build APIs quickly and efficiently.
Serializers convert complex data types like querysets into JSON format. Example: `class UserSerializer(serializers.ModelSerializer)`.
Viewsets combine logic for handling requests. Example: `class UserViewSet(viewsets.ModelVie...
- Q4. "What is the difference between a Python list and a tuple?" Answer: Lists are mutable, meaning we can change, add, or remove elements. Tuples are immutable, so their values can't be changed after creation....
- Ans.
Lists are mutable collections, while tuples are immutable, offering different use cases in Python programming.
Lists can be modified: Example - list.append(4) adds an element.
Tuples cannot be modified: Example - tuple[0] = 1 raises an error.
Lists use more memory due to their dynamic nature.
Tuples are faster for iteration and access due to their immutability.
Lists are defined with square brackets: my_list = [1, 2, 3].
Tup...
- Q5. "How do you handle form validation in Django?" Answer: Django provides built-in form classes like forms.Form and forms.ModelForm which have automatic validation. We can also write custom validation using c...
- Ans.
Django simplifies form validation with built-in classes and custom methods for robust data handling.
Use forms.Form for basic forms and forms.ModelForm for model-based forms.
Automatic validation occurs when calling form.is_valid().
Custom validation can be added in the clean() method for overall form validation.
Field-specific validation can be implemented using clean_<fieldname>() methods.
Example: In a ModelForm, y...
- Q6. "How do you optimize database queries in Django?" Answer: We use techniques like select_related, prefetch_related, indexing, and query profiling tools like Django Debug Toolbar to reduce the number of quer...
- Ans.
Optimize Django database queries using techniques like select_related, prefetch_related, and indexing for better performance.
Use select_related for foreign key relationships to reduce the number of queries. Example: `queryset = Book.objects.select_related('author')`.
Utilize prefetch_related for many-to-many relationships to fetch related objects efficiently. Example: `queryset = Author.objects.prefetch_related('books')...
- Q7. "Can you explain the use of middleware in Django?" Answer: Middleware is used to process requests and responses globally. We can use it for tasks like authentication, logging, or modifying requests/respons...
- Ans.
Middleware in Django processes requests/responses globally, enabling tasks like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can be used for cross-site request forgery protection, session management, and user authentication.
Example: A middleware can log every request made to the server for monitoring purposes.
Middleware can modify the request or response obj...
- Q8. How do you optimize database queries in Django? Answer: By using select_related, prefetch_related, indexing the necessary fields, and analyzing queries using tools like Django Debug Toolbar.
- Ans.
Optimize Django database queries using techniques like select_related, prefetch_related, and indexing for better performance.
Use select_related for foreign key relationships to reduce the number of queries. Example: queryset = Book.objects.select_related('author').all()
Utilize prefetch_related for many-to-many relationships to optimize data retrieval. Example: queryset = Author.objects.prefetch_related('books').all()
In...
- Q9. Can you explain the use of middleware in Django? Answer: Middleware is a way to process requests/responses globally. It's useful for tasks like authentication, session handling, logging, etc.
- Ans.
Middleware in Django processes requests and responses globally, enabling functionalities like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can modify the request before it reaches the view or the response before it is sent to the client.
Common use cases include user authentication, session management, and cross-site request forgery protection.
For example, 'd...
- Q10. How do you optimize database queries in Django? Answer: By using select_related, prefetch_related, indexing the necessary fields, and analyzing queries using tools like Django Debug Toolbar.
- Ans.
Optimize Django database queries using techniques like select_related, prefetch_related, and indexing for better performance.
Use select_related for foreign key relationships to reduce the number of queries. Example: `queryset = Book.objects.select_related('author')`.
Utilize prefetch_related for many-to-many relationships to optimize query performance. Example: `queryset = Author.objects.prefetch_related('books')`.
Index...
- Q11. Can you explain the use of middleware in Django? Answer: Middleware is a way to process requests/responses globally. It's useful for tasks like authentication, session handling, logging, etc.
- Ans.
Middleware in Django processes requests and responses globally, enabling functionalities like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can modify the request before it reaches the view or the response before it is sent to the client.
Common use cases include user authentication, session management, and cross-site request forgery protection.
Example: A midd...
- Q12. Can you explain the use of middleware in Django? Answer: Middleware is a way to process requests/responses globally. It's useful for tasks like authentication, session handling, logging, etc.
- Ans.
Middleware in Django processes requests and responses globally, enabling functionalities like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can modify the request before it reaches the view or the response before it is sent to the client.
Common use cases include user authentication, session management, and cross-site request forgery protection.
Example: 'djang...
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. To effectively answer the interview question "Explain what was your work in your previous company and were there any targets; did you achieve them?", consider the following approach: Provide a concise over...
- Q2. Want to work at Teleperformance because it is a great company with a lot of opportunity for growth. The company has a strong focus on customer service and I believe that I could be a valuable asset to the ...
- Q3. Answer, share qualities and personal attributes and then relate them back to the role for which you're interviewing.Example: “I'm a natural problem solver. I find it rewarding to dig deep and uncover solut...
- Q4. Your answer, you can clearly state your familiarity with specific responsibilities and even discuss the ways you have refined those processes in your previous experiences. Consider discussing your abilitie...
- Q5. In your answer, you can clearly state your familiarity with specific responsibilities and even discuss the ways you have refined those processes in your previous experiences.
- Q6. To answer, share qualities and personal attributes and then relate them back to the role for which you're interviewing.Example: “I'm a natural problem solver. I find it rewarding to dig deep and uncover so...
- Q7. Your answer, you can clearly state your familiarity with specific responsibilities and even discuss the ways you have refined those processes in your previous experiences. Consider discussing your abilitie...
- Q8. Answer, share qualities and personal attributes and then relate them back to the role for
Chandru sharp
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.
(5 Questions)
- Q1. Explain about previous process
- Ans.
Implemented a new chemical process to increase efficiency and reduce waste.
Researched and analyzed current process to identify areas for improvement
Designed and tested new process using simulation software
Collaborated with production team to implement changes and monitor results
Achieved 20% increase in production output and 15% reduction in waste
Continuously monitored and optimized process for further improvements
- Q2. Explain about my work experience
- Q3. Explain about my work standard
- Q4. Explain about my managing method
- Ans.
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
I prioritize tasks based on deadlines and importance
I regularly communicate with team members to ensure everyone is on the same page
I use project management software such as Trello or Asana to track progress and assign tasks
I adapt my management style to fit the needs and preferences of individual...
- Q5. Explain about my working style
Rajat
I appeared for an interview before Jun 2024, where I was asked the following questions.
- Q1. What is Credit Card?
- Ans.
A credit card is a plastic card issued by banks allowing users to borrow funds for purchases, repayable with interest.
Credit cards allow users to make purchases on credit, up to a certain limit.
They typically come with interest rates for unpaid balances, e.g., 15% APR.
Credit cards often offer rewards like cash back or travel points, e.g., 2% cash back on groceries.
They provide a convenient way to manage expenses and bu...
- Q2. What is the difference between Health Insurance Or Life Insurance?
- Q3. What is Bank ?
- Ans.
A bank is a financial institution that accepts deposits, provides loans, and offers various financial services to individuals and businesses.
Banks accept deposits from customers, providing a safe place to store money.
They offer various types of accounts, such as savings, checking, and fixed deposits.
Banks provide loans for personal, business, and mortgage purposes, helping customers finance their needs.
They facilitate ...
- Q4. Tell Mee something about Bank and Banking products which product bank deal?
- Ans.
Banks offer various financial products like savings accounts, loans, credit cards, and investment services to meet customer needs.
Savings Accounts: Safe place for deposits with interest, e.g., a regular savings account.
Current Accounts: For daily transactions, often used by businesses.
Loans: Personal loans, home loans, and auto loans to finance purchases.
Credit Cards: Allow borrowing up to a limit for purchases, e.g., ...
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.
(5 Questions)
- Q1. When is my interview time?
- Q2. What documents should I prepare to bring with me?
- Q3. What would be good for the company?
- Ans.
Good communication, problem-solving skills, technical expertise, and dedication to safety would be beneficial for the company.
Strong technical expertise to effectively maintain electrical systems
Excellent problem-solving skills to troubleshoot and resolve issues efficiently
Good communication skills to collaborate with team members and provide updates on maintenance tasks
Dedication to safety protocols to ensure a safe w...
- Q4. Will the company be with me forever?
- Q5. Will the company be with me in my ups and downs?
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Nov 2024. There were 3 interview rounds.
The group discussion is the we work with team and the team (Group). The discussion is the company group had the meeting an they think what they do on next and etc....
(5 Questions)
- Q1. What is the meaning of Teleperformance?
- Ans.
Teleperformance is a global outsourcing company specializing in customer experience management.
Global outsourcing company
Specializes in customer experience management
Provides services such as customer support, technical support, sales, etc.
- Q2. What motivated you to select this job?
- Ans.
Passion for problem-solving and interest in software development drove me to choose this job.
Passion for problem-solving
Interest in software development
Opportunity to learn and grow in the field
- Q3. Are you interested to do work
- Ans.
Yes, I am very interested in doing work as a Junior Software Programmer.
I am passionate about coding and problem-solving
I enjoy learning new technologies and improving my skills
I have completed relevant courses or certifications in software development
- Q4. Did you work Before in Teleperformance
- Ans.
No, I have not worked at Teleperformance before.
I have not worked at Teleperformance in the past.
My previous work experience does not include Teleperformance.
I am a new candidate for this position and have not worked at Teleperformance.
- Q5. Are you Happy with thus job
- Ans.
Yes, I am happy with this job because I enjoy coding and problem-solving.
I enjoy coding and problem-solving
I appreciate the opportunities for growth and learning in this role
I have a positive relationship with my team and enjoy collaborating on projects
Interview Preparation Tips
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What is your salary expectations?
- Q2. How was your last working experience
(5 Questions)
- Q1. Darecte select online test
- Q2. Online test and joining fast
- Q3. Have already experience in teleperformance
- Q4. Can you give me online test
- Q5. An joining fast only
Interview Preparation Tips
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance interview -
The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
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Interview Questions for Popular Designations
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Teleperformance Reviews and Ratings
based on 32.5k reviews
Rating in categories
Hyderabad / Secunderabad
1-2 Yrs
₹ 1.3-2.8 LPA
|
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