Teleperformance Interview Questions, Process, and Tips

Q1. Self introduction
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Q2. Why should I hire you?
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Q3. Regarding BPO?
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Q1. Introduce yourself
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I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. Tell me about yourself
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I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awa...read more
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Q2. Strength weekness
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Q3. What is your hobby
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Q4. Last job experience
Ans. 
Worked as a customer service representative at a retail store.
• Assisted customers with product inquiries and purchases

• Handled returns and exchanges

• Resolved customer complaints and issues

• Maintained a positive attitude and provided excellent customer service

• Collaborated with team members to ensure smooth operations
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Q5. Internship experience
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Aptitude test take by the hr

Q1. Technical questions form hr
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Q2. Why should we hire you Introduction
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Q3. What do you known about teleperfomance
Ans. 
Teleperformance is a global leader in customer experience management.
• Teleperformance is a multinational company specializing in customer service outsourcing.

• They provide services such as customer care, technical support, and sales.

• Teleperformance operates in over 80 countries and has a large workforce of customer service professionals.

• The company is known for its focus on delivering high-quality customer experiences.

• Te...read more
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Q4. How do you handle coustomer
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I handle customers with patience, empathy, and a focus on resolving their issues efficiently.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's needs

• Follow up to ensure the customer's satisfaction

• Maintain a positive attitude and professional demeanor throughout the interaction
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Q1. Why should we hire you
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The final round is very easy

Q1. Basics question
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Q2. Introduction my self
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Q1. How to handle angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer feel valued

• Follow up with the customer to ensure their satisfaction and build trust
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Q2. How you will react if customer will abuse you
Ans. 
I would remain calm, listen to the customer's concerns, and try to de-escalate the situation professionally.
• Remain calm and composed

• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Try to de-escalate the situation by offering solutions or escalating to a supervisor if necessary
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Q1. Can you describe yourself and your previous experience?
Ans. 
I am a dedicated and experienced customer care executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems to track customer interactions

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding custo
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Q2. Others personal details like where are you from and educational degree
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Translate English to Hindi or Bengali.