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Teleperformance Interview Questions, Process, and Tips

Updated 6 Mar 2025

Top Teleperformance Interview Questions and Answers

View all 537 questions

Teleperformance Interview Experiences

Popular Designations

1.8k interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Versent app addressed to updated on the answer

Top Teleperformance Customer Care Executive Interview Questions and Answers

Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer (33)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Basic questions
  • Q2. Given some scenarios of customer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care Executive interview:
  • Women empowerment
  • Social Media
Interview preparation tips for other job seekers - Be ready, be prepared, be confident

Top Teleperformance Customer Care Executive Interview Questions and Answers

Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer (33)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)
Teleperformance Interview Questions and Answers for Freshers
illustration image
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Proficient in using CRM systems and ticketing platforms

    • Ability to handle high-pressure situations and irate customers

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. Tell me about your past experiences
  • Ans. 

    I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Provided product information and assistance to customers

    • Collaborated with other departments to ensure customer satisfaction

    • Trained new customer support representatives

  • Answered by AI
Round 2 - Assignment 

Easy assignment and computer based

Round 3 - HR 

(1 Question)

  • Q1. Tell me about your plans for next 5 years
  • Ans. 

    In the next 5 years, I plan to further develop my customer support skills, take on more responsibilities, and potentially move into a leadership role within the company.

    • Continue to improve my communication and problem-solving skills

    • Attend relevant training and workshops to stay updated on industry trends

    • Seek opportunities for advancement within the company, such as team lead or manager roles

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy job and easy interview

Top Teleperformance Customer Support Executive Interview Questions and Answers

Q1. If customer is angry how can you make him understand
View answer (33)

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Talk about your favourite beverage
  • Q2. Your favourite picnic spot
  • Ans. 

    My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.

    • Secluded beach location

    • Crystal clear waters

    • White sandy beaches

  • Answered by AI
Round 2 - Technical 

(6 Questions)

  • Q1. Explain dns to me like i know nothing about computers
  • Ans. 

    DNS is like a phone book for the internet, translating domain names into IP addresses.

    • DNS stands for Domain Name System

    • It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

    • DNS helps computers locate websites and other resources on the internet

    • It works by querying a series of servers to find the correct IP address for a given domain name

  • Answered by AI
  • Q2. How do you format external drive
  • Ans. 

    To format an external drive, you can use the built-in formatting tools on your computer.

    • Connect the external drive to your computer

    • Open Disk Management on Windows or Disk Utility on Mac

    • Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

    • Follow the on-screen instructions to complete the formatting process

  • Answered by AI
  • Q3. Why does mac and windows show different free space for same disk
  • Ans. 

    Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.

    • Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

    • Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

    • Different allocation methods and block sizes can also af

  • Answered by AI
  • Q4. How would you decide whether ethernet or router is faulty in a network topology of computer and router connected using ethernet
  • Ans. 

    To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.

    • Check for physical damage on ethernet cable and router ports

    • Test connectivity by trying different devices on the network

    • Replace ethernet cable with a known working one to see if the issue persists

  • Answered by AI
  • Q5. Why does an external drive show 00 BYTES when connected to windows
  • Ans. 

    External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.

    • Corrupt file system on the external drive

    • Driver issues with the external drive

    • Physical damage to the external drive

    • Incorrect drive letter assignment

  • Answered by AI
  • Q6. What is king ip
  • Ans. 

    King IP is not a recognized term in the technical field.

    • There is no specific definition or concept known as 'King IP' in the technical support field.

    • It is possible that the term was a typo or misunderstanding of another term.

    • It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve your vocabulary, grammer, sentence formation, accent

Skills evaluated in this interview

Top Teleperformance Technical Support Executive Interview Questions and Answers

Q1. 1. How to install windows 2. How to make pen drive bootable 3.What is taskbar 4.what is task manager 5.How to make partition in hard drive 6. How to activate windows
View answer (2)

Technical Support Executive Interview Questions asked at other Companies

Q1. 1. How to install windows 2. How to make pen drive bootable 3.What is taskbar 4.what is task manager 5.How to make partition in hard drive 6. How to activate windows
View answer (2)

Teleperformance interview questions for popular designations

 Customer Care Executive

 (179)

 Customer Service Executive

 (153)

 Customer Service Associate

 (127)

 Customer Support Executive

 (79)

 Technical Support Executive

 (41)

 Analyst

 (35)

 Customer Support Associate

 (28)

 Team Lead

 (26)

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you like favorite color?
  • Q2. Tell me about artificial intelligence
  • Ans. 

    Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.

    • AI involves the development of algorithms that can perform tasks typically requiring human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

    • Examples of AI applications include virtual assistants like Siri and Alexa, self-driving cars, recommendation sys...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go if you have speaking skills then go, do you not have speaking are writing skills have then not go

Skills evaluated in this interview

Voice Process Customer Care Executive Interview Questions asked at other Companies

Q1. What is work purpose of voice process customers call senter? You are a customer care centre employee ,im customer what did ask me? How to respond to customer to hard situations?
View answer (1)

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What do you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is about meeting the needs and expectations of customers

    • It involves effective communication and problem-solving skills

    • Providing timely and accurate information to customers is crucial

    • Handling complaints and resolving issues in a professional manner is key

    • Building positive relationships with cust

  • Answered by AI
  • Q2. How can you handle an angry customer
  • Ans. 

    I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.

    • Listen actively to the customer's concerns without interrupting

    • Empathize with the customer's situation and show understanding

    • Remain calm and composed, even if the customer is being aggressive

    • Apologize for any inconvenience caused, regardless of fault

    • Offer a solution to resolve the issue, such as a re...

  • Answered by AI

Top Teleperformance Customer Service Representative Interview Questions and Answers

Q1. What is the speed of your wifi and how much total overall experience?
View answer (1)

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

Jobs at Teleperformance

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in resolving customer complaints and providing solutions

    • I have strong communication and problem-solving skills

    • I am proficient in using CRM software and ticketing systems

    • I have a track record of meeting and exceeding customer satisfa

  • Answered by AI
  • Q2. What is a BPO? Why do you want to join us?
  • Ans. 

    A BPO (Business Process Outsourcing) is a company that contracts specific business tasks to a third-party service provider.

    • BPOs help companies save costs by outsourcing non-core functions such as customer support, data entry, and telemarketing.

    • They provide services to clients across various industries, including IT, healthcare, finance, and telecommunications.

    • BPOs often operate in multiple locations globally to take ad...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries and providing solutions

    • I am proficient in using CRM systems and ticketing platforms

    • I have a track record of achieving high customer satisfaction ratings

    • I am a strong communicator and problem-solver

  • Answered by AI
  • Q2. How to handle an irrated customer?
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen to the customer's concerns without interrupting.

    • Empathize with the customer's emotions and show understanding.

    • Apologize for any inconvenience caused, even if it wasn't your fault.

    • Offer solutions to resolve the issue and make the customer happy.

    • Follow up with the customer to ensure their satisfaction and build trust.

  • Answered by AI
  • Q3. What is the difference between iPhone and Android phone?
  • Ans. 

    iPhone runs on iOS while Android phones run on the Android operating system.

    • iPhone runs on iOS developed by Apple while Android phones run on the Android operating system developed by Google.

    • iOS is known for its closed ecosystem and seamless integration with other Apple products.

    • Android offers more customization options and a wider range of device choices from different manufacturers.

    • iPhone tends to have a more streaml...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go for it

Skills evaluated in this interview

Top Teleperformance Customer Support Executive Interview Questions and Answers

Q1. If customer is angry how can you make him understand
View answer (33)

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Team Manager Interview Questions & Answers

user image Anonymous

posted on 22 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your profile summary in 5 minutes
  • Ans. 

    Experienced team manager with a proven track record of leading successful teams to achieve goals and exceed expectations.

    • Led a team of 15 sales representatives to exceed quarterly targets by 20%

    • Implemented new training program resulting in 30% increase in employee productivity

    • Strong communication and problem-solving skills

    • Ability to motivate and inspire team members to reach their full potential

  • Answered by AI
  • Q2. How to handle conflict management between employee's
  • Ans. 

    Conflict management between employees requires active listening, empathy, and effective communication.

    • Encourage open communication to address issues early on

    • Listen to both sides of the conflict without taking sides

    • Find common ground and work towards a mutually beneficial solution

    • Provide training on conflict resolution techniques

    • Follow up to ensure the resolution is effective

  • Answered by AI

Team Manager Interview Questions asked at other Companies

Q1. To maintain SIEM solution which are the daily activities that you will perform?
View answer (4)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basics about yourself and experience and last drawn CTC
Round 2 - Aptitude Test 

Some web link test basic agree n disagree like amcat

Round 3 - One-on-one 

(4 Questions)

  • Q1. What are your Kpi?
  • Ans. 

    My KPIs include improving operational efficiency, reducing costs, increasing customer satisfaction, and meeting SLAs.

    • Improving operational efficiency through process optimization

    • Reducing costs by identifying cost-saving opportunities

    • Increasing customer satisfaction by improving service quality

    • Meeting SLAs by ensuring timely delivery of services

  • Answered by AI
  • Q2. Shrinkage formula
  • Ans. 

    Shrinkage formula calculates the difference between expected and actual values.

    • Shrinkage formula = (Expected Value - Actual Value) / Expected Value

    • Used in operations to measure efficiency and accuracy

    • Example: If expected production is 100 units but actual production is 90 units, shrinkage = (100-90)/100 = 0.1 or 10%

  • Answered by AI
  • Q3. Aht formula with nps csat
  • Ans. 

    NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are two common metrics used to measure customer satisfaction in operations.

    • NPS is calculated by subtracting the percentage of detractors (customers who are unhappy) from the percentage of promoters (customers who are happy). The formula is: NPS = % Promoters - % Detractors.

    • CSAT is a metric that measures the overall satisfaction of customers with a specific...

  • Answered by AI
  • Q4. Greviance handling

Top Teleperformance Team Lead Operations Interview Questions and Answers

Q1. Attrition and shrinkage explain
View answer (1)

Team Lead Operations Interview Questions asked at other Companies

Q1. What was thr volume of shipment handled per day in previous designation ?
View answer (19)

Team Lead Interview Questions & Answers

user image Anonymous

posted on 12 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Resume overview
Round 2 - One-on-one 

(2 Questions)

  • Q1. Skill set test on the current role
  • Q2. Future endeavours
Round 3 - Aptitude Test 

Logical reasoning process

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more
View answer (3)
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Teleperformance Interview FAQs

How many rounds are there in Teleperformance interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, voice process, customer support, Communication Skills and international bpo.
What are the top questions asked in Teleperformance interview?

Some of the top questions asked at the Teleperformance interview -

  1. Situational: If customer gets damaged product and he is saying he want to retur...read more
  2. Q.9 what do you know about BPO or teleperforman...read more
  3. Introduction Explain something in English What is customer care or customer s...read more
How long is the Teleperformance interview process?

The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Interview Process

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Interview experience

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Teleperformance Reviews and Ratings

based on 29.8k reviews

3.9/5

Rating in categories

3.9

Skill development

3.8

Work-life balance

3.7

Salary

3.8

Job security

3.8

Company culture

3.6

Promotions

3.8

Work satisfaction

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