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Teleperformance
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I applied via LinkedIn and was interviewed in Dec 2024. There was 1 interview round.
I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Ability to handle high-pressure situations and irate customers
Received multiple awards for excellent customer service
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Collaborated with other departments to ensure customer satisfaction
Trained new customer support representatives
Easy assignment and computer based
In the next 5 years, I plan to further develop my customer support skills, take on more responsibilities, and potentially move into a leadership role within the company.
Continue to improve my communication and problem-solving skills
Attend relevant training and workshops to stay updated on industry trends
Seek opportunities for advancement within the company, such as team lead or manager roles
What people are saying about Teleperformance
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.
Secluded beach location
Crystal clear waters
White sandy beaches
DNS is like a phone book for the internet, translating domain names into IP addresses.
DNS stands for Domain Name System
It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)
DNS helps computers locate websites and other resources on the internet
It works by querying a series of servers to find the correct IP address for a given domain name
To format an external drive, you can use the built-in formatting tools on your computer.
Connect the external drive to your computer
Open Disk Management on Windows or Disk Utility on Mac
Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)
Follow the on-screen instructions to complete the formatting process
Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.
Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.
Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.
Different allocation methods and block sizes can also af
To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.
Check for physical damage on ethernet cable and router ports
Test connectivity by trying different devices on the network
Replace ethernet cable with a known working one to see if the issue persists
External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.
Corrupt file system on the external drive
Driver issues with the external drive
Physical damage to the external drive
Incorrect drive letter assignment
King IP is not a recognized term in the technical field.
There is no specific definition or concept known as 'King IP' in the technical support field.
It is possible that the term was a typo or misunderstanding of another term.
It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.
Teleperformance interview questions for popular designations
I applied via Approached by Company and was interviewed in Oct 2024. There was 1 interview round.
Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.
AI involves the development of algorithms that can perform tasks typically requiring human intelligence, such as visual perception, speech recognition, decision-making, and language translation.
Examples of AI applications include virtual assistants like Siri and Alexa, self-driving cars, recommendation sys...
Get interview-ready with Top Teleperformance Interview Questions
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers
It involves effective communication and problem-solving skills
Providing timely and accurate information to customers is crucial
Handling complaints and resolving issues in a professional manner is key
Building positive relationships with cust
I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.
Listen actively to the customer's concerns without interrupting
Empathize with the customer's situation and show understanding
Remain calm and composed, even if the customer is being aggressive
Apologize for any inconvenience caused, regardless of fault
Offer a solution to resolve the issue, such as a re...
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in resolving customer complaints and providing solutions
I have strong communication and problem-solving skills
I am proficient in using CRM software and ticketing systems
I have a track record of meeting and exceeding customer satisfa
A BPO (Business Process Outsourcing) is a company that contracts specific business tasks to a third-party service provider.
BPOs help companies save costs by outsourcing non-core functions such as customer support, data entry, and telemarketing.
They provide services to clients across various industries, including IT, healthcare, finance, and telecommunications.
BPOs often operate in multiple locations globally to take ad...
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries and providing solutions
I am proficient in using CRM systems and ticketing platforms
I have a track record of achieving high customer satisfaction ratings
I am a strong communicator and problem-solver
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen to the customer's concerns without interrupting.
Empathize with the customer's emotions and show understanding.
Apologize for any inconvenience caused, even if it wasn't your fault.
Offer solutions to resolve the issue and make the customer happy.
Follow up with the customer to ensure their satisfaction and build trust.
iPhone runs on iOS while Android phones run on the Android operating system.
iPhone runs on iOS developed by Apple while Android phones run on the Android operating system developed by Google.
iOS is known for its closed ecosystem and seamless integration with other Apple products.
Android offers more customization options and a wider range of device choices from different manufacturers.
iPhone tends to have a more streaml...
Experienced team manager with a proven track record of leading successful teams to achieve goals and exceed expectations.
Led a team of 15 sales representatives to exceed quarterly targets by 20%
Implemented new training program resulting in 30% increase in employee productivity
Strong communication and problem-solving skills
Ability to motivate and inspire team members to reach their full potential
Conflict management between employees requires active listening, empathy, and effective communication.
Encourage open communication to address issues early on
Listen to both sides of the conflict without taking sides
Find common ground and work towards a mutually beneficial solution
Provide training on conflict resolution techniques
Follow up to ensure the resolution is effective
I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.
Some web link test basic agree n disagree like amcat
My KPIs include improving operational efficiency, reducing costs, increasing customer satisfaction, and meeting SLAs.
Improving operational efficiency through process optimization
Reducing costs by identifying cost-saving opportunities
Increasing customer satisfaction by improving service quality
Meeting SLAs by ensuring timely delivery of services
Shrinkage formula calculates the difference between expected and actual values.
Shrinkage formula = (Expected Value - Actual Value) / Expected Value
Used in operations to measure efficiency and accuracy
Example: If expected production is 100 units but actual production is 90 units, shrinkage = (100-90)/100 = 0.1 or 10%
NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are two common metrics used to measure customer satisfaction in operations.
NPS is calculated by subtracting the percentage of detractors (customers who are unhappy) from the percentage of promoters (customers who are happy). The formula is: NPS = % Promoters - % Detractors.
CSAT is a metric that measures the overall satisfaction of customers with a specific...
Logical reasoning process
Some of the top questions asked at the Teleperformance interview -
The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.
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Customer Care Executive
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