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Teleperformance Customer Service Associate Interview Questions, Process, and Tips
Updated
20 Nov 2024
Top Teleperformance Customer Service Associate Interview Questions and Answers
- Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
- Q2. What is the important part of appology to the customer?
- Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
125 Teleperformance Customer Service Associate Interview Experiences
354 questions found
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Popular
Anonymous
I applied via Recruitment Consultant and was interviewed in Jun 2020.
4 Interview Rounds
Interview Questions
- Q1. Why do you want work in BPO?
View Answers (5)
- Q2. What is Customer service?
View Answers (6)
- Q3. Difference between online and offline shopping.
View Answers (3)
- Q4. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View Answers (38)
Interview Preparation Tips
Interview preparation tips for other job seekers - Just keep calm and be prepared for every question. Don't get panicked. Listen first then take your time and answer the questions. Before attending any telephonic or PI just read all necessary details of the post and the company. All the best 👍
manali sonar
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Apna Jobs and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduce yourself View Answers (1)
- Q2. Are you ready to work in shifts? View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. Tell me about ur city in hindi. View Answers (1)
- Q2. What is customer service, empathy? View Answers (1)
3
Assignment Round
Amcat test ..In this test versant test is there, logical reasoning
4
Versant round and mock call Round (1 Question)
- Q1. Pitch to customer who comes to you for refund issue. View Answers (1)
Get interview-ready with top interview questions
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Strength weekness Add Answer
- Q3. What is your hobby Add Answer
- Q4. Last job experience View Answers (1)
- Q5. Internship experience Add Answer
Rishiraj Sharma
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
I applied via Job Portal
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Why you want to join our organisation View Answers (1)
2
One-on-one Round (1 Question)
- Q1. Strength and weeknees Add Answer
Teleperformance interview questions for designations
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
4 Interview Rounds
1
Group Discussion Round
Chat GPT was the topic
2
Assignment Round
Typing test on there site
3
One-on-one Round (3 Questions)
- Q1. Simple question releted to resume Add Answer
- Q2. Tell me your Hobbies Add Answer
- Q3. Some question related to teleperformance Add Answer
4
HR Round (1 Question)
- Q1. Family background Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Referral
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (5 Questions)
- Q1. Tel us about your Last Job View Answers (2)
- Q2. Tell us about yourself. Add Answer
- Q3. Tell me about yourself Add Answer
- Q4. Tell me about your last experience Add Answer
- Q5. Why should we hire you Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - NA
Abhishek Rawat
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2023.
3 Interview Rounds
1
Aptitude Test Round
Nothing to share, was normal
2
HR Round (4 Questions)
- Q1. Introduce yourself. Add Answer
- Q2. Why do you want to join this sector? Add Answer
- Q3. Say something for 2 minutes on the topic (topic to be provided by HR). View Answers (1)
- Q4. Where do you find yourself in next 2-3 years? Add Answer
3
One-on-one Round (2 Questions)
- Q1. Introduce yourself Add Answer
- Q2. What was your last job and why you left? (If you are experienced) Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be confident and work on your vocabulary and communication skills. You will crack it.
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me abt yourself Add Answer
- Q2. Just general questions Add Answer
2
verasant test Round (1 Question)
- Q1. Voice based app test Add Answer
3
One-on-one Round (1 Question)
- Q1. Manager and client round Add Answer
D Fayaz
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Walk-in and was interviewed in Jan 2024.
3 Interview Rounds
1
HR Round (1 Question)
- Q1. Self introduction and one any topic Add Answer
2
versent test Round (1 Question)
- Q1. Nothing interview questions they conduct versant round Add Answer
3
Behavioral Round (1 Question)
- Q1. Self Introduction, previous experience and about Bengaluru Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jan 2024.
1 Interview Round
1
HR Round (6 Questions)
- Q1. Tell me About you are self View Answers (1)
- Q2. What is your salary expectations Add Answer
- Q3. My salary expectations is 15000 depends upon your company rules and regulations Add Answer
- Q4. Tell me about ur family members Add Answer
- Q5. Yes we are 5 consist Add Answer
- Q6. Father. Mother two brothers and including me Add Answer
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (3 Questions)
- Q1. What do you know about bpo industry View Answers (1)
- Q2. Haw would you handle an arrogant customer Add Answer
- Q3. Do you want leave in upcoming 3 months Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It was international process. We have pressure but floor environment was good. Team leaders, managers and sme's were helpful in my process. It was good experience for me.
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about Teleperformance?
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Teleperformance Interview FAQs
How many rounds are there in Teleperformance Customer Service Associate interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, Communication Skills, voice process, customer support and Customer Handling.
What are the top questions asked in Teleperformance Customer Service Associate interview?
Some of the top questions asked at the Teleperformance Customer Service Associate interview -
How long is the Teleperformance Customer Service Associate interview process?
The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
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- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
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- Show more
Interview Process at Teleperformance Customer Service Associate
based on 22 interviews in last 1 year
3 Interview rounds
- HR Round
- One-on-one Round 1
- One-on-one Round 2
View more
People are getting interviews through
based on 98 Teleperformance interviews
Job Portal
WalkIn
Referral
Recruitment Consultant
Company Website
32%
23%
17%
10%
1%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Customer Service Associate Interview Questions from Similar Companies
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At
par with the average Customer Service Associate Salary in India
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Teleperformance Customer Service Associate Reviews and Ratings
based on 1.8k reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.1k
salaries
| ₹0.9 L/yr - ₹7.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.8 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.1 L/yr - ₹7.8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
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